Occupation AtlasFirst-Line Supervisors of Passenger Attendants
O*NET · 53-1044.00
First-Line Supervisors of Passenger Attendants
Supervise and coordinate activities of passenger attendants.
Also called Airflight Attendants Supervisor · Airplane Flight Attendant Supervisor · Airplane Pilot Supervisor · Flight Purser · Flight Service Manager · On Car Supervisor · Passenger Service Manager · Passenger Service Supervisor
6 more
Passenger Ship Steward · Pilot Supervisor · Ship Steward · Stewardess Supervisor · Transit Service Supervisor · Transportation Supervisor
Compare with another occupationCompare with First-Line Supervisors of Gambling Services Workers
Job Zone
- 1
- 2
- 3
- 4
- 5
Zone 3: Medium Preparation Needed
Medium preparation. Vocational training, related on-the-job experience, or an associate degree, with one to two years of training that combines experience and informal instruction.
Job Zone is O*NET's rating of how much education, experience and training an occupation typically needs — a property of the work, not of anyone doing it.
Occupational interest profile
ECSEnterprising · Conventional · Social — the three strongest interests, in order
- E Enterprising6.52
- C Conventional5.23
- S Social4.08
- R Realistic2.60
- I Investigative1.05
- A Artistic1.00
RIASEC (Holland) interests on O*NET's 0–7 scale: what the work draws on, not what any individual prefers. Hover a row for what each dimension means.
Education and experience
The education level respondents say the job requires, and the most common answer for experience and training.
- Related work experience
- Over 1 year, up to and including 2 years (41%)
- On-site or in-plant training
- Over 1 year, up to and including 2 years (44%)
- On-the-job training
- Over 1 year, up to and including 2 years (42%)
Typically associated skills
All 35 O*NET skills, most important first. Importance (1–5) says how much a skill matters here; level (0–7) says how much of it the work calls for, with O*NET's example of a nearby level. Neither is a proficiency rating of a person.
- SpeakingbasicImportance 3.9Level 3.9Level 4 looks like: Interview applicants to obtain personal and work history
- Active ListeningbasicImportance 3.9Level 3.6Level 4 looks like: Answer inquiries regarding credit references
- Service OrientationImportance 3.9Level 3.6Level 4 looks like: Make flight reservations for customers using an online booking site
- Reading ComprehensionbasicImportance 3.6Level 3.8Level 4 looks like: Understand an email from management describing new personnel policies
- Critical ThinkingbasicImportance 3.6Level 3.6Level 4 looks like: Evaluate customer complaints and determine appropriate responses
- MonitoringbasicImportance 3.5Level 3.6Level 4 looks like: Monitor a meeting and revise the agenda to ensure important topics are discussed
- Social PerceptivenessImportance 3.5Level 3.5Level 4 looks like: Be aware of how a coworker's promotion will affect a work group
- CoordinationImportance 3.5Level 3.4Level 4 looks like: Work with others to put a new roof on a house
- NegotiationImportance 3.5Level 3.4Level 4 looks like: Contract with a wholesaler to sell items at a given cost
- Time ManagementImportance 3.5Level 3.4Level 4 looks like: Allocate the time of subordinates to projects for the coming week
- Active LearningbasicImportance 3.5Level 3.3Level 4 looks like: Determine the impact of new menu changes on a restaurant's purchasing requirements
- Management of Personnel ResourcesImportance 3.5Level 3.3Level 4 looks like: Direct the activities of a road repair crew with minimal disruption of traffic flow
Show the other 23
- InstructingImportance 3.5Level 3.1Level 4 looks like: Instruct a coworker in how to operate a software program
- PersuasionImportance 3.5Level 3.1Level 4 looks like: Convince a supervisor to purchase new office equipment
- Judgment and Decision MakingImportance 3.5Level 3.0Level 2 looks like: Decide how scheduling a break will affect work flow
- WritingbasicImportance 3.4Level 3.6Level 4 looks like: Write an email to staff outlining new directives
- Learning StrategiesbasicImportance 3.3Level 3.4Level 4 looks like: Identify an alternative approach to help trainees who are having difficulties
- Complex Problem SolvingImportance 3.3Level 2.8Level 2 looks like: Lay out tools to complete a job
- Systems EvaluationImportance 3.0Level 3.3Level 4 looks like: Identify the reasons why a client might be unhappy with a product
- Systems AnalysisImportance 3.0Level 2.8Level 2 looks like: Determine how loss of a team member will affect the completion of a job
- MathematicsbasicImportance 2.5Level 2.3Level 2 looks like: Count the amount of change to be given to a customer
- Operations MonitoringImportance 2.5Level 2.3Level 2 looks like: Monitor completion times while running a computer program
- Quality Control AnalysisImportance 2.4Level 2.0Level 2 looks like: Inspect a draft email for errors (e.g., grammar, punctuation)
- Management of Material ResourcesImportance 2.3Level 1.9Level 2 looks like: Reserve a room for a management meeting
- Management of Financial ResourcesImportance 2.1Level 1.9Level 2 looks like: Use available funds to buy office supplies and record the amount of the purchase
- Operation and ControlImportance 2.0Level 1.6Level 2 looks like: Navigate the settings on an office printer to print on both sides of the paper
- Equipment MaintenanceImportance 1.9Level 1.4Level 2 looks like: Add oil to an engine as indicated by a warning light
- Equipment SelectionImportance 1.9Level 1.4Level 2 looks like: Select a tool to adjust a loose part on a bicycle
- TroubleshootingImportance 1.8Level 1.1Level 2 looks like: Identify the source of a leak by looking under a machine
- RepairingImportance 1.6Level 1.3Level 2 looks like: Tighten a screw to get a door to close properly
- Technology DesignImportance 1.6Level 1.1Level 2 looks like: Adjust exercise equipment for use by a customer
- ProgrammingImportance 1.6Level 0.6
- Operations AnalysisImportance 1.5Level 1.0Level 2 looks like: Select a printer for an office
- SciencebasicImportance 1.1Level —
- InstallationImportance 1.0Level —
Tasks
17 core · 2 supplementalWhat people in this occupation do, as O*NET records it, core tasks first by importance (1–5).
- Enforce safety rules and regulations.Importance 4.7
- Resolve customer complaints regarding worker performance or services rendered.Importance 4.6
- Inspect materials, stock, vehicles, equipment, or facilities to ensure that they are safe, free of defects, and consistent with specifications.Importance 4.5
- Train workers in proper operational procedures and functions and explain company policies.Importance 4.5
- Compute or estimate cash, payroll, transportation, or personnel requirements.Importance 4.3
- Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.Importance 4.3
- Analyze and record personnel or operational data and write related activity reports.Importance 4.1
- Confer with customers, supervisors, contractors, or other personnel to exchange information or to resolve problems.Importance 4.1
- Explain and demonstrate work tasks to new workers or assign training tasks to experienced workers.Importance 4.1
- Inform workers about interests or special needs of specific groups.Importance 4.1
- Meet with managers or other supervisors to stay informed of changes affecting operations.Importance 4.1
- Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.Importance 4.1
Show the other 7
- Recommend and implement measures to improve worker motivation, work methods, or customer services.Importance 4.1
- Take disciplinary action to address performance problems.Importance 4.1
- Apply customer feedback to service improvement efforts.Importance 4.0
- Participate in continuing education to stay abreast of industry trends and developments.Importance 3.9
- Requisition necessary supplies, equipment, or services.Importance 3.7
- Direct or coordinate the activities of workers, such as flight or car attendants.Importance 4.4
- Recruit and hire staff members.Importance 4.3
Knowledge
Bodies of knowledge the work draws on.
- TransportationImportance 4.6Level 5.4Level 4 looks like: Drive a semi-truck through a busy city
- Public Safety and SecurityImportance 4.4Level 4.7Level 4 looks like: Inspect a building site for safety violations
- Customer and Personal ServiceImportance 4.3Level 5.9
- Administration and ManagementImportance 4.2Level 4.7Level 4 looks like: Monitor progress of a project to ensure timely completion
- English LanguageImportance 4.1Level 4.2Level 4 looks like: Edit an article for a news website
- AdministrativeImportance 3.8Level 5.1Level 4 looks like: Type 30 words per minute
- Personnel and Human ResourcesImportance 3.8Level 4.2Level 4 looks like: Interview applicants for an administrative position
- PsychologyImportance 3.8Level 5.1Level 4 looks like: Understand the impact of alcohol on human responses
Show all 33
- Education and TrainingImportance 3.7Level 4.8Level 4 looks like: Lead a quality improvement seminar
- Computers and ElectronicsImportance 3.6Level 4.8Level 4 looks like: Use a computer to format a document
- TelecommunicationsImportance 3.3Level 3.3Level 4 looks like: Install a wireless internet router
- Communications and MediaImportance 3.2Level 2.6
- Law and GovernmentImportance 3.2Level 3.0Level 4 looks like: Prepare documents and title papers for the purchase of a new house
- GeographyImportance 3.1Level 3.2Level 4 looks like: Find a specific country on a world map
- MathematicsImportance 3.0Level 3.3Level 4 looks like: Analyze data to determine areas with the highest sales
- Economics and AccountingImportance 2.7Level 2.3Level 1 looks like: Answer billing questions from credit card customers
- Sales and MarketingImportance 2.7Level 3.5Level 4 looks like: Introduce clients to a new line of products
- Sociology and AnthropologyImportance 2.6Level 2.4Level 1 looks like: Identify two cultures in a story as being different
- Production and ProcessingImportance 2.5Level 1.5Level 1 looks like: Put a computer back into its packing materials
- MechanicalImportance 2.4Level 2.5Level 1 looks like: Replace the filters in a furnace
- Therapy and CounselingImportance 2.4Level 3.0Level 4 looks like: Provide job counseling to the unemployed
- Foreign LanguageImportance 2.0Level 1.5Level 1 looks like: Say "please" and "thank you" in a foreign language
- Philosophy and TheologyImportance 1.8Level 1.6Level 1 looks like: Watch a TV show on family values
- Engineering and TechnologyImportance 1.7Level 1.0Level 1 looks like: Install a door lock
- History and ArcheologyImportance 1.7Level 1.2Level 1 looks like: Take a class in US history
- DesignImportance 1.5Level —
- Medicine and DentistryImportance 1.5Level 0.7Level 1 looks like: Use a band-aid
- Building and ConstructionImportance 1.4Level —
- PhysicsImportance 1.4Level —
- BiologyImportance 1.3Level —
- ChemistryImportance 1.3Level —
- Fine ArtsImportance 1.3Level —
- Food ProductionImportance 1.3Level —
Abilities
Enduring capacities the work calls for.
- Speech ClarityImportance 4.0Level 3.9Level 4 looks like: Make stadium-wide announcements during a sporting event
- Oral ComprehensionImportance 3.9Level 4.0Level 4 looks like: Understand a coach's oral instructions for a sport
- Oral ExpressionImportance 3.9Level 3.9Level 4 looks like: Give instructions to a lost motorist
- Problem SensitivityImportance 3.8Level 3.6Level 4 looks like: Notice from a subtle difference in a client's mood that something is bothering them
- Speech RecognitionImportance 3.6Level 3.4Level 4 looks like: Identify a former customer's voice over the phone
- Written ExpressionImportance 3.6Level 3.6Level 4 looks like: Write a job recommendation for a subordinate
- Deductive ReasoningImportance 3.5Level 3.5Level 2 looks like: Know that a stalled car can coast downhill
- Inductive ReasoningImportance 3.5Level 3.5Level 4 looks like: Determine the prime suspect based on crime scene evidence
Show all 52
- Information OrderingImportance 3.5Level 3.5Level 2 looks like: Follow the correct steps to make change
- Near VisionImportance 3.5Level 3.4Level 2 looks like: Read indicators on the dashboard of a car
- Written ComprehensionImportance 3.5Level 3.5Level 4 looks like: Understand an apartment lease
- Fluency of IdeasImportance 3.3Level 3.1Level 4 looks like: Think of as many ideas as possible for the name of a new company
- OriginalityImportance 3.3Level 3.3Level 4 looks like: Redesign job tasks to be interesting for employees
- Category FlexibilityImportance 3.1Level 3.1Level 3 looks like: Classify flowers according to size, color, and smell
- Far VisionImportance 3.1Level 3.0Level 2 looks like: Read a roadside billboard
- Flexibility of ClosureImportance 3.1Level 3.0Level 2 looks like: Detect that your phone is ringing while at a concert
- Selective AttentionImportance 3.1Level 3.1Level 4 looks like: Watch security monitors for intruders throughout the night shift
- Auditory AttentionImportance 3.0Level 3.0Level 2 looks like: Listen to a lecture while people nearby are talking
- Perceptual SpeedImportance 2.9Level 2.9Level 2 looks like: Sort mail according to ZIP codes with no time pressure
- Time SharingImportance 2.9Level 2.8Level 3 looks like: Watch street signs while driving at 30 miles an hour
- Trunk StrengthImportance 2.8Level 2.3Level 2 looks like: Sit up in an office chair
- Arm-Hand SteadinessImportance 2.6Level 2.1Level 2 looks like: Light a candle
- Finger DexterityImportance 2.6Level 2.1Level 2 looks like: Put coins in a parking meter
- Visual Color DiscriminationImportance 2.6Level 2.8
- VisualizationImportance 2.6Level 2.5Level 2 looks like: Imagine how to place paper in a printer so that the letterhead comes out on top
- Control PrecisionImportance 2.5Level 2.1Level 2 looks like: Adjust a room light with a dimmer switch
- Hearing SensitivityImportance 2.5Level 2.4Level 2 looks like: Notice a doorbell ringing
- Manual DexterityImportance 2.5Level 2.3Level 1 looks like: Screw a light bulb into a light socket
- Mathematical ReasoningImportance 2.5Level 2.3Level 1 looks like: Determine how much 20 oranges will cost when they are priced at 5 for 4 dollars
- MemorizationImportance 2.5Level 2.6
- Speed of ClosureImportance 2.5Level 2.5Level 3 looks like: Recognize a song after hearing only the first few notes
- Number FacilityImportance 2.4Level 2.3Level 3 looks like: Calculate a discounted price
- Dynamic StrengthImportance 2.3Level 1.5Level 2 looks like: Use pruning shears to trim a bush
- Explosive StrengthImportance 2.3Level 1.4Level 2 looks like: Hit a nail with a hammer
- Extent FlexibilityImportance 2.3Level 2.0Level 2 looks like: Reach to adjust the radio in a car
- Multilimb CoordinationImportance 2.3Level 1.6Level 2 looks like: Row a boat
- StaminaImportance 2.3Level 1.9Level 1 looks like: Walk 1/4 mile
- Depth PerceptionImportance 2.1Level 1.8Level 2 looks like: Merge a car into traffic on a city street
- Gross Body EquilibriumImportance 2.1Level 1.4Level 2 looks like: Stand on a ladder
- Rate ControlImportance 2.1Level 1.4Level 1 looks like: Ride a bicycle alongside a jogger
- Response OrientationImportance 2.1Level 1.5Level 2 looks like: When a doorbell and phone ring at the same time, quickly select which to answer first
- Sound LocalizationImportance 2.1Level 1.5Level 2 looks like: Listen to a sound system to determine which speaker is working
- Spatial OrientationImportance 2.1Level 1.8Level 2 looks like: Use the floor plan to locate a store in a mall
- Wrist-Finger SpeedImportance 2.1Level 1.3Level 2 looks like: Use a screwdriver to twist in a screw
- Glare SensitivityImportance 2.0Level 1.5Level 2 looks like: Drive on a familiar road on a cloudy day
- Gross Body CoordinationImportance 2.0Level 1.6Level 2 looks like: Get in and out of a truck
- Night VisionImportance 2.0Level 1.6Level 2 looks like: Read street signs at dusk (just after sunset)
- Peripheral VisionImportance 2.0Level 1.5Level 2 looks like: Keep in step while marching in a band
- Reaction TimeImportance 2.0Level 1.5Level 2 looks like: Start to slow down the car when a traffic light turns yellow
- Static StrengthImportance 2.0Level 1.5Level 1 looks like: Push an empty shopping cart
- Dynamic FlexibilityImportance 1.1Level —
- Speed of Limb MovementImportance 1.1Level —
Work activities
Kinds of activity the work is made of.
- Communicating with Supervisors, Peers, or SubordinatesImportance 4.7Level 5.8
- Getting InformationImportance 4.7Level 4.8Level 4 looks like: Review a budget
- Inspecting Equipment, Structures, or MaterialsImportance 4.7Level 5.0Level 4 looks like: Inspect equipment in a chemical processing plant
- Making Decisions and Solving ProblemsImportance 4.7Level 5.5Level 4 looks like: Select the location for a major retail store
- Coaching and Developing OthersImportance 4.6Level 5.1Level 4 looks like: Provide on-the-job training for administrative workers
- Performing for or Working Directly with the PublicImportance 4.6Level 5.3Level 4 looks like: Sell shoes in a crowded shoe store
- Developing and Building TeamsImportance 4.5Level 5.3Level 4 looks like: Lead an assembly team in an automobile plant
- Documenting/Recording InformationImportance 4.5Level 5.3Level 4 looks like: Document the results of a crime scene investigation
Show all 41
- Guiding, Directing, and Motivating SubordinatesImportance 4.5Level 5.5Level 4 looks like: Manage a small team of employees in a dynamic workplace
- Monitoring Processes, Materials, or SurroundingsImportance 4.5Level 5.3Level 4 looks like: Test electrical circuits
- Training and Teaching OthersImportance 4.5Level 5.7
- Identifying Objects, Actions, and EventsImportance 4.4Level 4.8Level 4 looks like: Judge the suitability of food products for an event
- Scheduling Work and ActivitiesImportance 4.4Level 5.3Level 4 looks like: Prepare the work schedule for salesclerks in a large retail store
- Evaluating Information to Determine Compliance with StandardsImportance 4.3Level 5.1Level 4 looks like: Evaluate a complicated insurance claim for compliance with policy terms
- Judging the Qualities of Objects, Services, or PeopleImportance 4.3Level 5.0Level 4 looks like: Determine the value of property lost in a fire
- Operating Vehicles, Mechanized Devices, or EquipmentImportance 4.3Level 4.7Level 4 looks like: Drive an 18-wheel tractor-trailer
- Resolving Conflicts and Negotiating with OthersImportance 4.3Level 5.3Level 4 looks like: Get two subordinates to agree about vacation schedules
- Staffing Organizational UnitsImportance 4.3Level 4.8Level 4 looks like: Interview candidates for a sales position and make hiring recommendations
- Working with ComputersImportance 4.3Level 4.7Level 4 looks like: Write software for keeping track of parts in inventory
- Establishing and Maintaining Interpersonal RelationshipsImportance 4.2Level 5.2Level 4 looks like: Maintain good working relationships with almost all coworkers and clients
- Interpreting the Meaning of Information for OthersImportance 4.2Level 4.7Level 4 looks like: Interpret how foreign tax laws apply to U.S. exports
- Performing Administrative ActivitiesImportance 4.2Level 5.1Level 4 looks like: Complete tax forms for a small business
- Updating and Using Relevant KnowledgeImportance 4.2Level 5.7
- Assisting and Caring for OthersImportance 4.1Level 4.7Level 4 looks like: Help a medical patient find in-home assistance or healthcare
- Communicating with People Outside the OrganizationImportance 4.1Level 5.0Level 4 looks like: Present information to potential clients about available services
- Coordinating the Work and Activities of OthersImportance 4.1Level 5.1Level 4 looks like: Organize the cleanup crew after a major sporting event
- Providing Consultation and Advice to OthersImportance 4.1Level 5.0Level 4 looks like: Recommend a new software package to increase operational efficiency
- Developing Objectives and StrategiesImportance 4.0Level 4.7Level 4 looks like: Develop the plan to complete the merger of two organizations over a 3-year period
- Organizing, Planning, and Prioritizing WorkImportance 4.0Level 5.3Level 4 looks like: Plan and adjust a personal to-do list according to changing demands
- Processing InformationImportance 4.0Level 4.4Level 4 looks like: Calculate the adjustments for insurance claims
- Thinking CreativelyImportance 3.9Level 4.8Level 4 looks like: Adapt popular music for a high school marching band
- Performing General Physical ActivitiesImportance 3.8Level 3.7Level 4 looks like: Paint the outside of a house
- Analyzing Data or InformationImportance 3.7Level 4.5Level 4 looks like: Determine the interest cost to finance a new building
- Estimating the Quantifiable Characteristics of Products, Events, or InformationImportance 3.5Level 3.9Level 4 looks like: Estimate the time required to evacuate a city in the event of a major disaster
- Controlling Machines and ProcessesImportance 3.4Level 3.8Level 4 looks like: Operate a drilling rig
- Monitoring and Controlling ResourcesImportance 3.3Level 4.0Level 4 looks like: Work as a chef responsible for ordering food for the menu
- Repairing and Maintaining Mechanical EquipmentImportance 3.2Level 3.4Level 4 looks like: Change the oil on a tractor
- Drafting, Laying Out, and Specifying Technical Devices, Parts, and EquipmentImportance 3.1Level 3.3Level 4 looks like: Specify the furniture and equipment for a new school
- Handling and Moving ObjectsImportance 2.9Level 3.8Level 4 looks like: Arrange books in a library
- Repairing and Maintaining Electronic EquipmentImportance 2.7Level 2.5Level 1 looks like: Use display settings to adjust a television picture
- Selling or Influencing OthersImportance 2.5Level 2.8
Work context
The conditions most characteristic of the work, on O*NET's 1–5 context scale.
Technology
15 toolsSoftware used in this work. In demand: among the tools job postings for this occupation name most. Hot: often named in job postings across the economy.
In demand (4)
- Microsoft Excelhot
- Microsoft Office softwarehot
- Microsoft Outlookhot
- Microsoft PowerPointhot
Hot (3; 4 more marked hot above)
- Microsoft Access
- Microsoft Word
- SAP software
Other tools (8)
- Accellos Real Dispatch
- Commercial vehicle operations CVO software
- General ledger software
- Inventory management systems
- Scheduling software
- Timekeeping software
- Web browser software
- Work scheduling software
Related occupations
O*NET's own list of the occupations most related to this one, closest first.
ESCO equivalents
From the official ESCO–O*NET crosswalk, strongest match first. A broader occupation takes in this one; a narrower one is a part of it.
Closest occupations
Compare any occupation →Other O*NET occupations whose importance ratings on the 35 skills both rate are nearest to this one's, with the biggest differences named. A plain rule, not a hidden score.
First-Line Supervisors of Gambling Services Workers
Average difference 0.2 points · Active Learning −0.5, Learning Strategies −0.5
O*NET · Zone 2 · Compare
First-Line Supervisors of Security Workers
Average difference 0.2 points · Service Orientation −0.8, Mathematics −0.5
O*NET · Zone 2 · Compare
First-Line Supervisors of Personal Service Workers
Average difference 0.2 points · Equipment Maintenance −0.9, Equipment Selection −0.9
O*NET · Zone 3 · Compare
First-Line Supervisors of Firefighting and Prevention Workers
Average difference 0.2 points · Science +0.8, Operation and Control +0.6
O*NET · Zone 3 · Compare
Recycling Coordinators
Average difference 0.3 points · Equipment Maintenance −0.9, Negotiation −0.9
O*NET · Zone 2 · Compare
Fitness and Wellness Coordinators
Average difference 0.3 points · Operations Monitoring −0.7, Science +0.7
O*NET · Zone 4 · Compare
Occupational Therapy Assistants
Average difference 0.3 points · Management of Personnel Resources −0.9, Science +0.8
O*NET · Zone 3 · Compare
Meeting, Convention, and Event Planners
Average difference 0.3 points · Operations Analysis +1.3, Learning Strategies −0.9
O*NET · Zone 4 · Compare
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This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. ESCO occupations and skills are from the European Commission's ESCO classification, and the occupation crosswalk is the official ESCO–O*NET mapping by the ESCO Secretariat with USDOL/ETA. This service uses the ESCO classification of the European Commission. BlissPoint Analytics has modified all or some of this information: skill, task and descriptor ratings are rounded to one decimal, and ESCO occupations show Job Zone and interests copied from a crosswalked O*NET occupation. USDOL/ETA has not approved, endorsed, or tested these modifications.