BlissPoint Analytics

Occupation AtlasFirst-Line Supervisors of Housekeeping and Janitorial Workers

O*NET · 37-1011.00

First-Line Supervisors of Housekeeping and Janitorial Workers

Directly supervise and coordinate work activities of cleaning personnel in hotels, hospitals, offices, and other establishments.

Also called Building Cleaning Supervisor · Building Services Supervisor · Building Superintendent · Building Supervisor · Buildings and Grounds Supervisor · Butler · Cleaning Staff Supervisor · Cleaning Supervisor
34 more

Custodial Supervisor · Custodian Supervisor · Environmental Services Custodial Manager · Environmental Services Department Manager · Environmental Services Supervisor (EVS) · EVS · Executive Housekeeper · Home Restoration Service Supervisor · Hotel Cleaning Supervisor · Hotel Housekeeping Supervisor · Hotel Room Service Supervisor · House Cleaner Supervisor · House Superintendent · Housekeeper Supervisor · Housekeeping Inspector · Housekeeping Manager · Housekeeping Operations Manager (Housekeeping Ops Manager) · Housekeeping Ops Manager · Housekeeping Room Inspector · Housekeeping Supervisor · Janitor Supervisor · Janitorial Manager · Janitorial Services Supervisor · Janitorial Supervisor · Laundry Supervisor · Linen Room Supervisor · Linen Supervisor · Maid Supervisor · Maintenance Superintendent · Maintenance Supervisor · Motel Cleaning Supervisor · Motel Room Service Supervisor · Private Residence Household Manager · Sanitation Supervisor

Job Zone 2 — Some Preparation NeededHolland code ECR35 skills on file

Compare with another occupationCompare with First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand

Job Zone

  1. 1
  2. 2
  3. 3
  4. 4
  5. 5

Zone 2: Some Preparation Needed

Some preparation. Usually a high school diploma, some previous work-related skill or experience, and a few months to a year of training with experienced workers.

Job Zone is O*NET's rating of how much education, experience and training an occupation typically needs — a property of the work, not of anyone doing it.

Occupational interest profile

ECREnterprising · Conventional · Realistic — the three strongest interests, in order

  • E Enterprising5.70
  • C Conventional5.35
  • R Realistic4.14
  • S Social3.63
  • I Investigative1.38
  • A Artistic1.00

RIASEC (Holland) interests on O*NET's 0–7 scale: what the work draws on, not what any individual prefers. Hover a row for what each dimension means.

Education and experience

The education level respondents say the job requires, and the most common answer for experience and training.

  • Less than a High School Diploma3%
  • High School Diploma or the equivalent43%
  • Post-Secondary Certificate8%
  • Some College Courses19%
  • Associate's Degree or other 2-year degree15%
  • Bachelor's Degree12%
Related work experience
Over 1 year, up to and including 2 years (36%)
On-site or in-plant training
Over 3 months, up to and including 6 months (34%)
On-the-job training
Over 3 months, up to and including 6 months (28%)

Typically associated skills

All 35 O*NET skills, most important first. Importance (1–5) says how much a skill matters here; level (0–7) says how much of it the work calls for, with O*NET's example of a nearby level. Neither is a proficiency rating of a person.

  • Management of Personnel Resources3.43.9Level 4 looks like: Direct the activities of a road repair crew with minimal disruption of traffic flow
  • Monitoringbasic3.33.9Level 4 looks like: Monitor a meeting and revise the agenda to ensure important topics are discussed
  • Time Management3.33.8Level 4 looks like: Allocate the time of subordinates to projects for the coming week
  • Coordination3.33.5Level 4 looks like: Work with others to put a new roof on a house
  • Speakingbasic3.33.4Level 4 looks like: Interview applicants to obtain personal and work history
  • Social Perceptiveness3.13.4Level 4 looks like: Be aware of how a coworker's promotion will affect a work group
  • Critical Thinkingbasic3.13.3Level 4 looks like: Evaluate customer complaints and determine appropriate responses
  • Active Listeningbasic3.13.1Level 4 looks like: Answer inquiries regarding credit references
  • Instructing3.13.1Level 4 looks like: Instruct a coworker in how to operate a software program
  • Service Orientation3.13.1Level 4 looks like: Make flight reservations for customers using an online booking site
  • Learning Strategiesbasic3.13.0Level 2 looks like: Learn a different method of completing a task from a coworker
  • Complex Problem Solving3.12.9Level 2 looks like: Lay out tools to complete a job
Show the other 23
  • Reading Comprehensionbasic3.03.3Level 4 looks like: Understand an email from management describing new personnel policies
  • Negotiation3.03.0Level 2 looks like: Present justification to a manager for altering a work schedule
  • Judgment and Decision Making3.02.9Level 2 looks like: Decide how scheduling a break will affect work flow
  • Quality Control Analysis3.02.6Level 2 looks like: Inspect a draft email for errors (e.g., grammar, punctuation)
  • Persuasion2.93.1Level 4 looks like: Convince a supervisor to purchase new office equipment
  • Writingbasic2.93.0Level 2 looks like: Write down a guest's order at a restaurant
  • Active Learningbasic2.92.9Level 2 looks like: Think about the implications of a news article for job opportunities
  • Management of Material Resources2.83.0Level 2 looks like: Reserve a room for a management meeting
  • Systems Evaluation2.62.4Level 2 looks like: Determine why estimates for the time to complete a task are overly optimistic
  • Management of Financial Resources2.42.5Level 2 looks like: Use available funds to buy office supplies and record the amount of the purchase
  • Systems Analysis2.42.1Level 2 looks like: Determine how loss of a team member will affect the completion of a job
  • Operations Monitoring2.32.0Level 2 looks like: Monitor completion times while running a computer program
  • Mathematicsbasic2.12.1Level 2 looks like: Count the amount of change to be given to a customer
  • Troubleshooting2.11.9Level 2 looks like: Identify the source of a leak by looking under a machine
  • Equipment Maintenance2.11.8Level 2 looks like: Add oil to an engine as indicated by a warning light
  • Operation and Control2.01.8Level 2 looks like: Navigate the settings on an office printer to print on both sides of the paper
  • Equipment Selection2.01.1Level 2 looks like: Select a tool to adjust a loose part on a bicycle
  • Operations Analysis1.91.5Level 2 looks like: Select a printer for an office
  • Repairing1.91.4Level 2 looks like: Tighten a screw to get a door to close properly
  • Technology Design1.40.4
  • Installation1.0—
  • Programming1.0—
  • Sciencebasic1.0—

Tasks

23 core · 3 supplemental

What people in this occupation do, as O*NET records it, core tasks first by importance (1–5).

  1. Inspect work performed to ensure that it meets specifications and established standards.4.4
  2. Perform or assist with cleaning duties as necessary.4.4
  3. Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.4.4
  4. Supervise in-house services, such as laundries, maintenance and repair, dry cleaning, or valet services.4.4
  5. Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.4.4
  6. Plan and prepare employee work schedules.4.3
  7. Inspect and evaluate the physical condition of facilities to determine the type of work required.4.3
  8. Establish and implement operational standards and procedures for the departments supervised.4.3
  9. Issue supplies and equipment to workers.4.2
  10. Forecast necessary levels of staffing and stock at different times to facilitate effective scheduling and ordering.4.2
  11. Inventory stock to ensure that supplies and equipment are available in adequate amounts.4.2
  12. Maintain required records of work hours, budgets, payrolls, and other information.4.2
Show the other 14
  1. Check and maintain equipment to ensure that it is in working order.4.2
  2. Direct activities for stopping the spread of infections in facilities, such as hospitals.4.1
  3. Investigate complaints about service and equipment, and take corrective action.4.1
  4. Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.4.1
  5. Instruct staff in work policies and procedures, and the use and maintenance of equipment.4.1
  6. Recommend or arrange for additional services, such as painting, repair work, renovations, and the replacement of furnishings and equipment.4.1
  7. Confer with staff to resolve performance and personnel problems, and to discuss company policies.4.0
  8. Select and order or purchase new equipment, supplies, or furnishings.4.0
  9. Prepare reports on activity, personnel, and information, such as occupancy, hours worked, facility usage, work performed, and departmental expenses.4.0
  10. Evaluate employee performance and recommend personnel actions, such as promotions, transfers, and dismissals.3.9
  11. Recommend changes that could improve service and increase operational efficiency.3.8
  12. Perform financial tasks, such as estimating costs and preparing and managing budgets.4.0
  13. Screen job applicants, and hire new employees.3.8
  14. Perform grounds maintenance tasks, such as removing snow and mowing the lawn.3.6

Knowledge

Bodies of knowledge the work draws on.

  • Customer and Personal Service4.44.7Level 4 looks like: Be responsible for 10 children at daycare
  • English Language3.93.6Level 4 looks like: Edit an article for a news website
  • Administration and Management3.73.8Level 4 looks like: Monitor progress of a project to ensure timely completion
  • Education and Training3.44.2Level 4 looks like: Lead a quality improvement seminar
  • Public Safety and Security3.33.1Level 4 looks like: Inspect a building site for safety violations
  • Personnel and Human Resources3.23.2Level 4 looks like: Interview applicants for an administrative position
  • Administrative3.13.7Level 4 looks like: Type 30 words per minute
  • Production and Processing2.83.1Level 4 looks like: Supervise an appliance assembly line
Show all 33
  • Economics and Accounting2.72.2Level 1 looks like: Answer billing questions from credit card customers
  • Mathematics2.52.5Level 1 looks like: Add two numbers
  • Psychology2.52.6
  • Computers and Electronics2.42.4Level 1 looks like: Operate a media player to watch a training video
  • Engineering and Technology2.21.6Level 1 looks like: Install a door lock
  • Foreign Language2.21.8Level 1 looks like: Say "please" and "thank you" in a foreign language
  • Chemistry2.12.4Level 1 looks like: Use a common household bug spray
  • Law and Government2.01.9Level 1 looks like: Describe the length of a U.S. presidential term
  • Medicine and Dentistry1.91.2Level 1 looks like: Use a band-aid
  • Sales and Marketing1.91.7Level 1 looks like: Sell cakes at a bake sale
  • Telecommunications1.91.1Level 1 looks like: Send an email
  • Biology1.81.2Level 1 looks like: Feed domestic animals
  • Communications and Media1.81.7Level 1 looks like: Write a thank you note
  • Food Production1.8—
  • Mechanical1.81.5Level 1 looks like: Replace the filters in a furnace
  • Therapy and Counseling1.81.7Level 1 looks like: Put ice on a sprained ankle
  • Building and Construction1.71.3Level 1 looks like: Choose the proper type of wood for adding a deck onto a house
  • Design1.71.0Level 1 looks like: Draw a straight line 4 3/16 inches long
  • Sociology and Anthropology1.61.0Level 1 looks like: Identify two cultures in a story as being different
  • Transportation1.61.0Level 1 looks like: Ride a train to work
  • Physics1.50.8Level 1 looks like: Use a crowbar to pry open a box
  • Fine Arts1.40.7Level 1 looks like: Attend a popular music concert
  • Geography1.31.0Level 1 looks like: Know the capital of the United States
  • Philosophy and Theology1.3—
  • History and Archeology1.2—

Abilities

Enduring capacities the work calls for.

  • Oral Expression3.93.8Level 4 looks like: Give instructions to a lost motorist
  • Oral Comprehension3.63.8Level 4 looks like: Understand a coach's oral instructions for a sport
  • Information Ordering3.33.0Level 2 looks like: Follow the correct steps to make change
  • Near Vision3.33.1Level 2 looks like: Read indicators on the dashboard of a car
  • Problem Sensitivity3.33.0Level 2 looks like: Recognize that an unplugged lamp won't work
  • Speech Clarity3.33.1Level 4 looks like: Make stadium-wide announcements during a sporting event
  • Speech Recognition3.33.1Level 4 looks like: Identify a former customer's voice over the phone
  • Category Flexibility3.13.0Level 3 looks like: Classify flowers according to size, color, and smell
Show all 52
  • Deductive Reasoning3.13.0Level 2 looks like: Know that a stalled car can coast downhill
  • Far Vision3.03.0Level 2 looks like: Read a roadside billboard
  • Inductive Reasoning3.03.0Level 2 looks like: Decide what to wear based on the weather report
  • Manual Dexterity3.02.1Level 1 looks like: Screw a light bulb into a light socket
  • Written Comprehension3.03.0Level 2 looks like: Understand signs on the highway
  • Written Expression3.03.0Level 4 looks like: Write a job recommendation for a subordinate
  • Trunk Strength2.92.9Level 2 looks like: Sit up in an office chair
  • Arm-Hand Steadiness2.82.3Level 2 looks like: Light a candle
  • Fluency of Ideas2.82.6Level 2 looks like: Name four different uses for a screwdriver
  • Static Strength2.82.3Level 1 looks like: Push an empty shopping cart
  • Flexibility of Closure2.62.3Level 2 looks like: Detect that your phone is ringing while at a concert
  • Originality2.62.3Level 2 looks like: Use a credit card to open a locked door
  • Selective Attention2.62.3Level 2 looks like: Answer a business call with coworkers talking nearby
  • Control Precision2.52.3Level 2 looks like: Adjust a room light with a dimmer switch
  • Finger Dexterity2.52.1Level 2 looks like: Put coins in a parking meter
  • Multilimb Coordination2.52.0Level 2 looks like: Row a boat
  • Number Facility2.52.6Level 3 looks like: Calculate a discounted price
  • Perceptual Speed2.52.1Level 2 looks like: Sort mail according to ZIP codes with no time pressure
  • Stamina2.52.3Level 1 looks like: Walk 1/4 mile
  • Visual Color Discrimination2.52.1Level 1 looks like: Separate laundry into colors and whites
  • Dynamic Strength2.32.1Level 2 looks like: Use pruning shears to trim a bush
  • Extent Flexibility2.32.3Level 2 looks like: Reach to adjust the radio in a car
  • Time Sharing2.32.1Level 2 looks like: Listen to music while entering numbers into a spreadsheet
  • Gross Body Coordination2.12.0Level 2 looks like: Get in and out of a truck
  • Mathematical Reasoning2.12.0Level 1 looks like: Determine how much 20 oranges will cost when they are priced at 5 for 4 dollars
  • Memorization2.12.0Level 1 looks like: Remember the number on your bus to be sure you get back on the right one
  • Speed of Closure2.12.1Level 3 looks like: Recognize a song after hearing only the first few notes
  • Visualization2.12.1Level 2 looks like: Imagine how to place paper in a printer so that the letterhead comes out on top
  • Depth Perception2.01.9Level 2 looks like: Merge a car into traffic on a city street
  • Gross Body Equilibrium2.01.6Level 2 looks like: Stand on a ladder
  • Auditory Attention1.91.3Level 2 looks like: Listen to a lecture while people nearby are talking
  • Hearing Sensitivity1.91.5Level 2 looks like: Notice a doorbell ringing
  • Reaction Time1.91.1Level 2 looks like: Start to slow down the car when a traffic light turns yellow
  • Wrist-Finger Speed1.91.4Level 2 looks like: Use a screwdriver to twist in a screw
  • Rate Control1.81.5Level 1 looks like: Ride a bicycle alongside a jogger
  • Response Orientation1.81.5Level 2 looks like: When a doorbell and phone ring at the same time, quickly select which to answer first
  • Spatial Orientation1.81.1Level 2 looks like: Use the floor plan to locate a store in a mall
  • Speed of Limb Movement1.81.5Level 2 looks like: Saw through a thin piece of wood
  • Night Vision1.50.6
  • Peripheral Vision1.50.6
  • Explosive Strength1.40.6
  • Sound Localization1.40.4
  • Glare Sensitivity1.3—
  • Dynamic Flexibility1.1—

Work activities

Kinds of activity the work is made of.

  • Communicating with Supervisors, Peers, or Subordinates4.64.8Level 4 looks like: Report the results of a sales meeting to a supervisor
  • Coordinating the Work and Activities of Others4.45.1Level 4 looks like: Organize the cleanup crew after a major sporting event
  • Guiding, Directing, and Motivating Subordinates4.44.7Level 4 looks like: Manage a small team of employees in a dynamic workplace
  • Inspecting Equipment, Structures, or Materials4.44.7Level 4 looks like: Inspect equipment in a chemical processing plant
  • Training and Teaching Others4.34.3Level 4 looks like: Teach a social sciences course to high school students
  • Coaching and Developing Others4.23.9Level 4 looks like: Provide on-the-job training for administrative workers
  • Getting Information4.24.5Level 4 looks like: Review a budget
  • Assisting and Caring for Others4.14.7Level 4 looks like: Help a medical patient find in-home assistance or healthcare
Show all 41
  • Developing and Building Teams4.13.7Level 4 looks like: Lead an assembly team in an automobile plant
  • Establishing and Maintaining Interpersonal Relationships4.14.7Level 4 looks like: Maintain good working relationships with almost all coworkers and clients
  • Making Decisions and Solving Problems4.14.7Level 4 looks like: Select the location for a major retail store
  • Monitoring and Controlling Resources4.03.5Level 4 looks like: Work as a chef responsible for ordering food for the menu
  • Identifying Objects, Actions, and Events3.94.6Level 4 looks like: Judge the suitability of food products for an event
  • Organizing, Planning, and Prioritizing Work3.94.7Level 4 looks like: Plan and adjust a personal to-do list according to changing demands
  • Scheduling Work and Activities3.94.5Level 4 looks like: Prepare the work schedule for salesclerks in a large retail store
  • Evaluating Information to Determine Compliance with Standards3.83.9Level 4 looks like: Evaluate a complicated insurance claim for compliance with policy terms
  • Interpreting the Meaning of Information for Others3.83.6Level 4 looks like: Interpret how foreign tax laws apply to U.S. exports
  • Performing Administrative Activities3.83.8Level 4 looks like: Complete tax forms for a small business
  • Resolving Conflicts and Negotiating with Others3.83.8Level 4 looks like: Get two subordinates to agree about vacation schedules
  • Monitoring Processes, Materials, or Surroundings3.74.4Level 4 looks like: Test electrical circuits
  • Performing for or Working Directly with the Public3.74.0Level 4 looks like: Sell shoes in a crowded shoe store
  • Staffing Organizational Units3.73.4Level 4 looks like: Interview candidates for a sales position and make hiring recommendations
  • Updating and Using Relevant Knowledge3.74.1Level 4 looks like: Keep current on changes in maintenance procedures for repairing sports cars
  • Working with Computers3.73.8Level 4 looks like: Write software for keeping track of parts in inventory
  • Handling and Moving Objects3.64.1Level 4 looks like: Arrange books in a library
  • Judging the Qualities of Objects, Services, or People3.64.7Level 4 looks like: Determine the value of property lost in a fire
  • Processing Information3.64.3Level 4 looks like: Calculate the adjustments for insurance claims
  • Providing Consultation and Advice to Others3.63.7Level 4 looks like: Recommend a new software package to increase operational efficiency
  • Documenting/Recording Information3.53.4Level 4 looks like: Document the results of a crime scene investigation
  • Performing General Physical Activities3.54.0Level 4 looks like: Paint the outside of a house
  • Developing Objectives and Strategies3.43.2Level 4 looks like: Develop the plan to complete the merger of two organizations over a 3-year period
  • Estimating the Quantifiable Characteristics of Products, Events, or Information3.43.8Level 4 looks like: Estimate the time required to evacuate a city in the event of a major disaster
  • Selling or Influencing Others3.33.0Level 4 looks like: Make a sales pitch to convince others to buy a product
  • Thinking Creatively3.33.7Level 4 looks like: Adapt popular music for a high school marching band
  • Analyzing Data or Information3.23.3Level 4 looks like: Determine the interest cost to finance a new building
  • Controlling Machines and Processes3.23.7Level 4 looks like: Operate a drilling rig
  • Repairing and Maintaining Electronic Equipment3.13.4Level 4 looks like: Make repairs by removing and replacing circuit boards
  • Repairing and Maintaining Mechanical Equipment2.82.8
  • Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment2.62.8
  • Operating Vehicles, Mechanized Devices, or Equipment2.62.5Level 1 looks like: Drive a car
  • Communicating with People Outside the Organization2.42.4Level 1 looks like: Have little contact with people outside the organization

Work context

The conditions most characteristic of the work, on O*NET's 1–5 context scale.

  • Face-to-Face Discussions with Individuals and Within Teams4.8
  • E-Mail4.6
  • Indoors, Environmentally Controlled4.6
  • Work With or Contribute to a Work Group or Team4.6
  • Contact With Others4.5
  • Telephone Conversations4.5
  • Work Outcomes and Results of Other Workers4.5
  • Time Pressure4.4
  • Health and Safety of Other Workers4.3
  • Coordinate or Lead Others in Accomplishing Work Activities4.1

Technology

15 tools

Software used in this work. In demand: among the tools job postings for this occupation name most. Hot: often named in job postings across the economy.

In demand (3)

  • Microsoft Excelhot
  • Microsoft Office softwarehot
  • Microsoft Outlookhot

Hot (6; 3 more marked hot above)

  • Facebook
  • Microsoft Access
  • Microsoft PowerPoint
  • Microsoft Project
  • Microsoft Word
  • SAP software
Other tools (6)
  • Computerized bed control system software
  • Computerized maintenance management system CMMS
  • Email software
  • Facility use software
  • Help desk software
  • Inventory tracking software

Related occupations

O*NET's own list of the occupations most related to this one, closest first.

  1. First-Line Supervisors of Office and Administrative Support Workers
  2. First-Line Supervisors of Mechanics, Installers, and Repairers
  3. First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services
  4. First-Line Supervisors of Production and Operating Workers
  5. First-Line Supervisors of Personal Service Workers
  6. First-Line Supervisors of Food Preparation and Serving Workers
  7. First-Line Supervisors of Passenger Attendants
  8. First-Line Supervisors of Construction Trades and Extraction Workers
  9. First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand
  10. First-Line Supervisors of Landscaping, Lawn Service, and Groundskeeping Workers

ESCO equivalents

From the official ESCO–O*NET crosswalk, strongest match first. A broader occupation takes in this one; a narrower one is a part of it.

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This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. ESCO occupations and skills are from the European Commission's ESCO classification, and the occupation crosswalk is the official ESCO–O*NET mapping by the ESCO Secretariat with USDOL/ETA. This service uses the ESCO classification of the European Commission. BlissPoint Analytics has modified all or some of this information: skill, task and descriptor ratings are rounded to one decimal, and ESCO occupations show Job Zone and interests copied from a crosswalked O*NET occupation. USDOL/ETA has not approved, endorsed, or tested these modifications.