BlissPoint Analytics

Occupation AtlasFirst-Line Supervisors of Gambling Services Workers

O*NET · 39-1013.00

First-Line Supervisors of Gambling Services Workers

Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.

Also called Blackjack Pit Boss · Blackjack Supervisor · Cage Supervisor · Cardroom Manager · Cardroom Supervisor · Casino Floor Runner · Casino Floor Supervisor · Casino Floorperson
44 more

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Job Zone 2 — Some Preparation NeededHolland code ECR35 skills on file

Compare with another occupationCompare with First-Line Supervisors of Passenger Attendants

Job Zone

  1. 1
  2. 2
  3. 3
  4. 4
  5. 5

Zone 2: Some Preparation Needed

Some preparation. Usually a high school diploma, some previous work-related skill or experience, and a few months to a year of training with experienced workers.

Job Zone is O*NET's rating of how much education, experience and training an occupation typically needs — a property of the work, not of anyone doing it.

Occupational interest profile

ECREnterprising · Conventional · Realistic — the three strongest interests, in order

  • E Enterprising5.93
  • C Conventional5.49
  • R Realistic3.70
  • S Social3.02
  • I Investigative1.00
  • A Artistic1.00

RIASEC (Holland) interests on O*NET's 0–7 scale: what the work draws on, not what any individual prefers. Hover a row for what each dimension means.

Education and experience

The education level respondents say the job requires, and the most common answer for experience and training.

  • Less than a High School Diploma6%
  • High School Diploma or the equivalent48%
  • Post-Secondary Certificate12%
  • Some College Courses17%
  • Associate's Degree or other 2-year degree11%
  • Bachelor's Degree7%
Related work experience
Over 4 years, up to and including 6 years (24%)
On-site or in-plant training
Up to and including 1 month (26%)
On-the-job training
Anything beyond short demonstration, up to and including 1 month (27%)

Typically associated skills

All 35 O*NET skills, most important first. Importance (1–5) says how much a skill matters here; level (0–7) says how much of it the work calls for, with O*NET's example of a nearby level. Neither is a proficiency rating of a person.

  • Monitoringbasic3.93.6Level 4 looks like: Monitor a meeting and revise the agenda to ensure important topics are discussed
  • Service Orientation3.93.5Level 4 looks like: Make flight reservations for customers using an online booking site
  • Speakingbasic3.83.6Level 4 looks like: Interview applicants to obtain personal and work history
  • Active Listeningbasic3.83.5Level 4 looks like: Answer inquiries regarding credit references
  • Critical Thinkingbasic3.63.9Level 4 looks like: Evaluate customer complaints and determine appropriate responses
  • Reading Comprehensionbasic3.63.6Level 4 looks like: Understand an email from management describing new personnel policies
  • Social Perceptiveness3.53.5Level 4 looks like: Be aware of how a coworker's promotion will affect a work group
  • Time Management3.53.4Level 4 looks like: Allocate the time of subordinates to projects for the coming week
  • Management of Personnel Resources3.43.5Level 4 looks like: Direct the activities of a road repair crew with minimal disruption of traffic flow
  • Writingbasic3.43.3Level 4 looks like: Write an email to staff outlining new directives
  • Coordination3.43.1Level 4 looks like: Work with others to put a new roof on a house
  • Instructing3.33.4Level 4 looks like: Instruct a coworker in how to operate a software program
Show the other 23
  • Complex Problem Solving3.33.0Level 2 looks like: Lay out tools to complete a job
  • Negotiation3.13.1Level 4 looks like: Contract with a wholesaler to sell items at a given cost
  • Judgment and Decision Making3.13.0Level 2 looks like: Decide how scheduling a break will affect work flow
  • Persuasion3.03.1Level 4 looks like: Convince a supervisor to purchase new office equipment
  • Active Learningbasic3.03.0Level 2 looks like: Think about the implications of a news article for job opportunities
  • Systems Analysis3.02.6Level 2 looks like: Determine how loss of a team member will affect the completion of a job
  • Systems Evaluation2.82.9Level 2 looks like: Determine why estimates for the time to complete a task are overly optimistic
  • Learning Strategiesbasic2.82.8Level 2 looks like: Learn a different method of completing a task from a coworker
  • Mathematicsbasic2.62.4Level 2 looks like: Count the amount of change to be given to a customer
  • Operations Monitoring2.42.0Level 2 looks like: Monitor completion times while running a computer program
  • Quality Control Analysis2.11.5Level 2 looks like: Inspect a draft email for errors (e.g., grammar, punctuation)
  • Operation and Control2.11.4Level 2 looks like: Navigate the settings on an office printer to print on both sides of the paper
  • Management of Financial Resources1.91.3Level 2 looks like: Use available funds to buy office supplies and record the amount of the purchase
  • Programming1.91.3Level 2 looks like: Write a program to sort objects in a database
  • Troubleshooting1.91.3Level 2 looks like: Identify the source of a leak by looking under a machine
  • Management of Material Resources1.91.1Level 2 looks like: Reserve a room for a management meeting
  • Equipment Maintenance1.81.3Level 2 looks like: Add oil to an engine as indicated by a warning light
  • Equipment Selection1.81.1Level 2 looks like: Select a tool to adjust a loose part on a bicycle
  • Repairing1.81.1Level 2 looks like: Tighten a screw to get a door to close properly
  • Operations Analysis1.50.9
  • Technology Design1.50.8
  • Installation1.3—
  • Sciencebasic1.3—

Tasks

22 core · 6 supplemental · 2 not yet rated

What people in this occupation do, as O*NET records it, core tasks first by importance (1–5).

  1. Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.4.8
  2. Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.4.8
  3. Respond to and resolve patrons' complaints.4.6
  4. Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.4.6
  5. Greet customers and ask about the quality of service they are receiving.4.6
  6. Perform paperwork required for monetary transactions.4.6
  7. Monitor payment of hand-delivered jackpots to ensure promptness.4.5
  8. Explain and interpret house rules, such as game rules or betting limits, for patrons.4.5
  9. Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.4.5
  10. Reset slot machines after payoffs.4.5
  11. Establish and maintain banks and table limits for each game.4.5
  12. Answer patrons' questions about gaming machine functions and payouts.4.4
Show the other 18
  1. Record the specifics of malfunctioning machines and document malfunctions needing repair.4.3
  2. Report customer-related incidents occurring in gaming areas to supervisors.4.3
  3. Monitor patrons for signs of compulsive gambling, offering assistance if necessary.4.3
  4. Supervise the distribution of complimentary meals, hotel rooms, discounts, or other items given to players, based on length of play and amount bet.4.3
  5. Attach "out of order" signs to malfunctioning machines, and notify technicians when machines need to be repaired or removed.4.2
  6. Enforce safety rules, and report or remove safety hazards as well as guests who are underage, intoxicated, disruptive, or cheating.4.2
  7. Exchange currency for customers, converting currency into requested combinations of bills and coins.4.1
  8. Evaluate workers' performance and prepare written performance evaluations.4.0
  9. Monitor stations and games and move dealers from game to game to ensure adequate staffing.3.8
  10. Clean and maintain slot machines and surrounding areas.3.8
  11. Monitor functioning of slot machine coin dispensers and fill coin hoppers when necessary.4.3
  12. Record, issue receipts for, and pay off bets.4.2
  13. Determine how many gaming tables to open each day and schedule staff accordingly.4.1
  14. Direct workers compiling summary sheets for each race or event to record amounts wagered and amounts to be paid to winners.3.9
  15. Establish policies on types of gambling offered, odds, or extension of credit.3.5
  16. Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.3.2
  17. Interview and hire workers.
  18. Train, supervise, schedule, and evaluate workers.

Knowledge

Bodies of knowledge the work draws on.

  • Customer and Personal Service4.55.5Level 4 looks like: Be responsible for 10 children at daycare
  • English Language3.93.7Level 4 looks like: Edit an article for a news website
  • Mathematics3.93.8Level 4 looks like: Analyze data to determine areas with the highest sales
  • Administration and Management3.83.7Level 4 looks like: Monitor progress of a project to ensure timely completion
  • Computers and Electronics3.74.3Level 4 looks like: Use a computer to format a document
  • Education and Training3.54.1Level 4 looks like: Lead a quality improvement seminar
  • Economics and Accounting3.43.2Level 4 looks like: Develop financial investment programs for individual clients
  • Personnel and Human Resources3.34.0Level 4 looks like: Interview applicants for an administrative position
Show all 33
  • Public Safety and Security3.33.2Level 4 looks like: Inspect a building site for safety violations
  • Sales and Marketing3.33.4Level 4 looks like: Introduce clients to a new line of products
  • Administrative3.13.7Level 4 looks like: Type 30 words per minute
  • Psychology3.13.7Level 4 looks like: Understand the impact of alcohol on human responses
  • Production and Processing2.93.4Level 4 looks like: Supervise an appliance assembly line
  • Law and Government2.62.7
  • Engineering and Technology2.52.6
  • Communications and Media2.32.0Level 1 looks like: Write a thank you note
  • Mechanical2.21.6Level 1 looks like: Replace the filters in a furnace
  • Therapy and Counseling2.22.0Level 1 looks like: Put ice on a sprained ankle
  • Sociology and Anthropology2.11.9Level 1 looks like: Identify two cultures in a story as being different
  • Foreign Language2.01.0Level 1 looks like: Say "please" and "thank you" in a foreign language
  • Telecommunications2.01.4Level 1 looks like: Send an email
  • Design1.71.4Level 1 looks like: Draw a straight line 4 3/16 inches long
  • Food Production1.71.2Level 1 looks like: Grow herbs in the kitchen
  • Geography1.71.6Level 1 looks like: Know the capital of the United States
  • Transportation1.71.2Level 1 looks like: Ride a train to work
  • Building and Construction1.50.9Level 1 looks like: Choose the proper type of wood for adding a deck onto a house
  • History and Archeology1.51.0Level 1 looks like: Take a class in US history
  • Philosophy and Theology1.3—
  • Chemistry1.2—
  • Medicine and Dentistry1.2—
  • Physics1.2—
  • Biology1.1—
  • Fine Arts1.0—

Abilities

Enduring capacities the work calls for.

  • Oral Comprehension4.03.8Level 4 looks like: Understand a coach's oral instructions for a sport
  • Oral Expression3.94.0Level 4 looks like: Give instructions to a lost motorist
  • Problem Sensitivity3.83.8Level 4 looks like: Notice from a subtle difference in a client's mood that something is bothering them
  • Speech Clarity3.83.3Level 4 looks like: Make stadium-wide announcements during a sporting event
  • Speech Recognition3.83.6Level 4 looks like: Identify a former customer's voice over the phone
  • Deductive Reasoning3.63.4Level 2 looks like: Know that a stalled car can coast downhill
  • Near Vision3.63.5Level 2 looks like: Read indicators on the dashboard of a car
  • Selective Attention3.53.4Level 4 looks like: Watch security monitors for intruders throughout the night shift
Show all 52
  • Written Comprehension3.53.6Level 4 looks like: Understand an apartment lease
  • Written Expression3.53.4Level 4 looks like: Write a job recommendation for a subordinate
  • Information Ordering3.43.3Level 2 looks like: Follow the correct steps to make change
  • Far Vision3.33.3Level 4 looks like: Read the slides on a presentation from across a room
  • Inductive Reasoning3.33.5Level 4 looks like: Determine the prime suspect based on crime scene evidence
  • Memorization3.13.1Level 4 looks like: Recite the first names of the five people you just met
  • Flexibility of Closure3.03.0Level 2 looks like: Detect that your phone is ringing while at a concert
  • Speed of Closure3.02.9Level 3 looks like: Recognize a song after hearing only the first few notes
  • Category Flexibility2.92.5Level 2 looks like: Sort paintbrushes based on length
  • Number Facility2.92.6Level 3 looks like: Calculate a discounted price
  • Time Sharing2.93.1Level 3 looks like: Watch street signs while driving at 30 miles an hour
  • Fluency of Ideas2.82.3Level 2 looks like: Name four different uses for a screwdriver
  • Perceptual Speed2.82.8Level 2 looks like: Sort mail according to ZIP codes with no time pressure
  • Trunk Strength2.82.8Level 2 looks like: Sit up in an office chair
  • Auditory Attention2.62.9Level 2 looks like: Listen to a lecture while people nearby are talking
  • Finger Dexterity2.62.5Level 2 looks like: Put coins in a parking meter
  • Mathematical Reasoning2.62.3Level 1 looks like: Determine how much 20 oranges will cost when they are priced at 5 for 4 dollars
  • Visual Color Discrimination2.62.0Level 1 looks like: Separate laundry into colors and whites
  • Control Precision2.52.1Level 2 looks like: Adjust a room light with a dimmer switch
  • Originality2.52.6Level 2 looks like: Use a credit card to open a locked door
  • Arm-Hand Steadiness2.42.1Level 2 looks like: Light a candle
  • Explosive Strength2.42.0Level 2 looks like: Hit a nail with a hammer
  • Manual Dexterity2.42.3Level 1 looks like: Screw a light bulb into a light socket
  • Multilimb Coordination2.41.9Level 2 looks like: Row a boat
  • Visualization2.42.1Level 2 looks like: Imagine how to place paper in a printer so that the letterhead comes out on top
  • Hearing Sensitivity2.31.9Level 2 looks like: Notice a doorbell ringing
  • Stamina2.32.0Level 1 looks like: Walk 1/4 mile
  • Static Strength2.31.8Level 1 looks like: Push an empty shopping cart
  • Wrist-Finger Speed2.31.8Level 2 looks like: Use a screwdriver to twist in a screw
  • Dynamic Strength2.11.6Level 2 looks like: Use pruning shears to trim a bush
  • Extent Flexibility2.11.8Level 2 looks like: Reach to adjust the radio in a car
  • Gross Body Coordination2.11.6Level 2 looks like: Get in and out of a truck
  • Gross Body Equilibrium2.11.6Level 2 looks like: Stand on a ladder
  • Glare Sensitivity2.01.8Level 2 looks like: Drive on a familiar road on a cloudy day
  • Reaction Time1.81.1Level 2 looks like: Start to slow down the car when a traffic light turns yellow
  • Sound Localization1.81.1Level 2 looks like: Listen to a sound system to determine which speaker is working
  • Spatial Orientation1.80.9
  • Night Vision1.61.3Level 2 looks like: Read street signs at dusk (just after sunset)
  • Peripheral Vision1.61.0Level 2 looks like: Keep in step while marching in a band
  • Rate Control1.60.9Level 1 looks like: Ride a bicycle alongside a jogger
  • Response Orientation1.60.9
  • Speed of Limb Movement1.60.8
  • Depth Perception1.50.8
  • Dynamic Flexibility1.4—

Work activities

Kinds of activity the work is made of.

  • Performing for or Working Directly with the Public4.55.1Level 4 looks like: Sell shoes in a crowded shoe store
  • Communicating with Supervisors, Peers, or Subordinates3.93.6Level 4 looks like: Report the results of a sales meeting to a supervisor
  • Getting Information3.83.0Level 4 looks like: Review a budget
  • Guiding, Directing, and Motivating Subordinates3.74.0Level 4 looks like: Manage a small team of employees in a dynamic workplace
  • Working with Computers3.73.0Level 4 looks like: Write software for keeping track of parts in inventory
  • Evaluating Information to Determine Compliance with Standards3.63.2Level 4 looks like: Evaluate a complicated insurance claim for compliance with policy terms
  • Resolving Conflicts and Negotiating with Others3.53.8Level 4 looks like: Get two subordinates to agree about vacation schedules
  • Making Decisions and Solving Problems3.43.1Level 4 looks like: Select the location for a major retail store
Show all 41
  • Documenting/Recording Information3.33.0Level 4 looks like: Document the results of a crime scene investigation
  • Establishing and Maintaining Interpersonal Relationships3.33.8Level 4 looks like: Maintain good working relationships with almost all coworkers and clients
  • Coaching and Developing Others3.23.7Level 4 looks like: Provide on-the-job training for administrative workers
  • Developing and Building Teams3.22.8
  • Identifying Objects, Actions, and Events3.23.1Level 4 looks like: Judge the suitability of food products for an event
  • Organizing, Planning, and Prioritizing Work3.23.6Level 4 looks like: Plan and adjust a personal to-do list according to changing demands
  • Monitoring Processes, Materials, or Surroundings3.03.0Level 4 looks like: Test electrical circuits
  • Performing Administrative Activities3.02.5Level 1 looks like: Complete routine paperwork
  • Processing Information3.03.2Level 4 looks like: Calculate the adjustments for insurance claims
  • Training and Teaching Others3.02.9
  • Updating and Using Relevant Knowledge3.03.4Level 4 looks like: Keep current on changes in maintenance procedures for repairing sports cars
  • Coordinating the Work and Activities of Others2.93.1Level 4 looks like: Organize the cleanup crew after a major sporting event
  • Judging the Qualities of Objects, Services, or People2.92.7
  • Performing General Physical Activities2.92.7
  • Assisting and Caring for Others2.83.2Level 4 looks like: Help a medical patient find in-home assistance or healthcare
  • Interpreting the Meaning of Information for Others2.82.2Level 1 looks like: Interpret a blood pressure reading
  • Scheduling Work and Activities2.72.7
  • Analyzing Data or Information2.62.4Level 1 looks like: Skim a short article to gather the main point
  • Handling and Moving Objects2.62.5Level 1 looks like: Change settings on copy machines
  • Communicating with People Outside the Organization2.52.5Level 1 looks like: Have little contact with people outside the organization
  • Providing Consultation and Advice to Others2.52.3Level 1 looks like: Work in a position that requires little advising of others
  • Inspecting Equipment, Structures, or Materials2.42.5Level 1 looks like: Check that doors to building are locked
  • Developing Objectives and Strategies2.31.9Level 1 looks like: Plan the holiday schedule for an airline workforce
  • Estimating the Quantifiable Characteristics of Products, Events, or Information2.32.0Level 1 looks like: Estimate the size of household furniture to be shipped
  • Staffing Organizational Units2.32.0Level 1 looks like: Work in a position that has minimal staffing requirements
  • Thinking Creatively2.32.1Level 1 looks like: Change the spacing on a printed report
  • Selling or Influencing Others2.21.7Level 1 looks like: Convince a coworker to assist with an assignment
  • Controlling Machines and Processes2.11.8Level 1 looks like: Operate a cash register
  • Repairing and Maintaining Electronic Equipment2.01.5Level 1 looks like: Use display settings to adjust a television picture
  • Monitoring and Controlling Resources1.91.3Level 1 looks like: Work as a server responsible for keeping track of utensils
  • Repairing and Maintaining Mechanical Equipment1.81.3Level 1 looks like: Make simple, external adjustments to a door hinge with ordinary hand tools
  • Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment1.4—
  • Operating Vehicles, Mechanized Devices, or Equipment1.4—

Work context

The conditions most characteristic of the work, on O*NET's 1–5 context scale.

  • Contact With Others4.9
  • Deal With External Customers or the Public in General4.9
  • Indoors, Environmentally Controlled4.8
  • Work With or Contribute to a Work Group or Team4.7
  • E-Mail4.6
  • Importance of Being Exact or Accurate4.5
  • Physical Proximity4.5
  • Dealing With Unpleasant, Angry, or Discourteous People4.4
  • Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable4.4
  • Face-to-Face Discussions with Individuals and Within Teams4.4

Technology

8 tools

Software used in this work. In demand: among the tools job postings for this occupation name most. Hot: often named in job postings across the economy.

In demand (2)

  • Microsoft Excelhot
  • Microsoft Office softwarehot

Hot (5; 2 more marked hot above)

  • Microsoft Access
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Project
  • Microsoft Word
Other tools (1)
  • Corel WordPerfect Office Suite

Related occupations

O*NET's own list of the occupations most related to this one, closest first.

  1. Gambling Managers
  2. Gambling Change Persons and Booth Cashiers
  3. Gambling Cage Workers
  4. Gambling and Sports Book Writers and Runners
  5. Gambling Dealers
  6. First-Line Supervisors of Office and Administrative Support Workers
  7. Gambling Surveillance Officers and Gambling Investigators
  8. First-Line Supervisors of Mechanics, Installers, and Repairers
  9. First-Line Supervisors of Retail Sales Workers
  10. First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand

ESCO equivalents

From the official ESCO–O*NET crosswalk, strongest match first. A broader occupation takes in this one; a narrower one is a part of it.

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This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. ESCO occupations and skills are from the European Commission's ESCO classification, and the occupation crosswalk is the official ESCO–O*NET mapping by the ESCO Secretariat with USDOL/ETA. This service uses the ESCO classification of the European Commission. BlissPoint Analytics has modified all or some of this information: skill, task and descriptor ratings are rounded to one decimal, and ESCO occupations show Job Zone and interests copied from a crosswalked O*NET occupation. USDOL/ETA has not approved, endorsed, or tested these modifications.