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Occupation AtlasAdministrative Services Managers

O*NET · 11-3012.00

Administrative Services Managers

Plan, direct, or coordinate one or more administrative services of an organization, such as records and information management, mail distribution, and other office support services.

Also called Administration Director · Administrative Coordinator · Administrative Director · Administrative Manager · Administrative Officer · Administrative Services Manager · Administrator · Business Administrator
9 more

Business Coordinator · Business Manager · Business Office Director · Business Office Manager · Business Unit Manager · Operations Administrator · Records and Information Manager · Records Management Director · Service Director

Job Zone 3 — Medium Preparation NeededHolland code ECS35 skills on file

Compare with another occupationCompare with General and Operations Managers

Job Zone

  1. 1
  2. 2
  3. 3
  4. 4
  5. 5

Zone 3: Medium Preparation Needed

Medium preparation. Vocational training, related on-the-job experience, or an associate degree, with one to two years of training that combines experience and informal instruction.

Job Zone is O*NET's rating of how much education, experience and training an occupation typically needs — a property of the work, not of anyone doing it.

Occupational interest profile

ECSEnterprising · Conventional · Social — the three strongest interests, in order

  • E Enterprising6.47
  • C Conventional6.27
  • S Social3.74
  • I Investigative2.12
  • R Realistic1.42
  • A Artistic1.11

RIASEC (Holland) interests on O*NET's 0–7 scale: what the work draws on, not what any individual prefers. Hover a row for what each dimension means.

Education and experience

The education level respondents say the job requires, and the most common answer for experience and training.

  • High School Diploma or the equivalent34%
  • Post-Secondary Certificate13%
  • Some College Courses13%
  • Associate's Degree or other 2-year degree12%
  • Bachelor's Degree24%
  • Master's Degree4%
Related work experience
Over 2 years, up to and including 4 years (31%)
On-site or in-plant training
Over 1 month, up to and including 3 months (35%)
On-the-job training
Over 1 month, up to and including 3 months (48%)

Typically associated skills

All 35 O*NET skills, most important first. Importance (1–5) says how much a skill matters here; level (0–7) says how much of it the work calls for, with O*NET's example of a nearby level. Neither is a proficiency rating of a person.

  • Active Listeningbasic4.04.0Level 4 looks like: Answer inquiries regarding credit references
  • Reading Comprehensionbasic4.04.0Level 4 looks like: Understand an email from management describing new personnel policies
  • Time Management4.04.0Level 4 looks like: Allocate the time of subordinates to projects for the coming week
  • Speakingbasic3.93.9Level 4 looks like: Interview applicants to obtain personal and work history
  • Critical Thinkingbasic3.83.9Level 4 looks like: Evaluate customer complaints and determine appropriate responses
  • Writingbasic3.83.8Level 4 looks like: Write an email to staff outlining new directives
  • Coordination3.83.6Level 4 looks like: Work with others to put a new roof on a house
  • Negotiation3.63.3Level 4 looks like: Contract with a wholesaler to sell items at a given cost
  • Management of Personnel Resources3.43.8Level 4 looks like: Direct the activities of a road repair crew with minimal disruption of traffic flow
  • Monitoringbasic3.43.6Level 4 looks like: Monitor a meeting and revise the agenda to ensure important topics are discussed
  • Social Perceptiveness3.33.8Level 4 looks like: Be aware of how a coworker's promotion will affect a work group
  • Service Orientation3.33.3Level 4 looks like: Make flight reservations for customers using an online booking site
Show the other 23
  • Complex Problem Solving3.33.1Level 4 looks like: Redesign a floor layout to take advantage of new manufacturing techniques
  • Judgment and Decision Making3.33.1Level 4 looks like: Evaluate a loan application for degree of risk
  • Active Learningbasic3.13.4Level 4 looks like: Determine the impact of new menu changes on a restaurant's purchasing requirements
  • Systems Analysis3.13.1Level 4 looks like: Determine how a new piece of equipment will affect production rates
  • Instructing3.03.3Level 4 looks like: Instruct a coworker in how to operate a software program
  • Learning Strategiesbasic3.03.3Level 4 looks like: Identify an alternative approach to help trainees who are having difficulties
  • Persuasion3.03.1Level 4 looks like: Convince a supervisor to purchase new office equipment
  • Management of Financial Resources2.92.9Level 2 looks like: Use available funds to buy office supplies and record the amount of the purchase
  • Management of Material Resources2.92.9Level 2 looks like: Reserve a room for a management meeting
  • Systems Evaluation2.83.1Level 4 looks like: Identify the reasons why a client might be unhappy with a product
  • Operations Analysis2.82.5Level 2 looks like: Select a printer for an office
  • Operations Monitoring2.32.3Level 2 looks like: Monitor completion times while running a computer program
  • Mathematicsbasic2.32.1Level 2 looks like: Count the amount of change to be given to a customer
  • Quality Control Analysis2.32.1Level 2 looks like: Inspect a draft email for errors (e.g., grammar, punctuation)
  • Troubleshooting1.91.3Level 2 looks like: Identify the source of a leak by looking under a machine
  • Operation and Control1.61.0Level 2 looks like: Navigate the settings on an office printer to print on both sides of the paper
  • Technology Design1.50.8
  • Programming1.40.6
  • Equipment Selection1.1—
  • Equipment Maintenance1.0—
  • Installation1.0—
  • Repairing1.0—
  • Sciencebasic1.0—

Tasks

5 core · 3 supplemental · 10 not yet rated

What people in this occupation do, as O*NET records it, core tasks first by importance (1–5).

  1. Set goals and deadlines for the department.3.7
  2. Prepare and review operational reports and schedules to ensure accuracy and efficiency.3.7
  3. Acquire, distribute and store supplies.3.4
  4. Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.3.3
  5. Conduct classes to teach procedures to staff.3.2
Show the other 13
  1. Plan, administer, and control budgets for contracts, equipment, and supplies.4.1
  2. Hire and terminate clerical and administrative personnel.4.0
  3. Direct or coordinate the supportive services department of a business, agency, or organization.3.9
  4. Communicate with and provide guidance for external vendors and service providers to ensure the organization, department, or work unit's business needs are met.
  5. Develop operational standards and procedures for the work unit or department.
  6. Establish work procedures or schedules to organize the daily work of administrative staff.
  7. Learn to operate new office technologies as they are developed and implemented.
  8. Manage paper or electronic filing systems by recording information, updating paperwork, or maintaining documents, such as attendance records or correspondence.
  9. Meet with other departmental leaders to establish organizational goals, strategic plans, and objectives, as well as make decisions about personnel, resources, and space or equipment needs.
  10. Oversee payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
  11. Read through contracts, regulations, and procedural guidelines to ensure comprehension and compliance.
  12. Represent work unit at meetings or conferences and serve as liaison for requests or complaints.
  13. Supervise administrative staff and provide training and orientation to new staff.

Knowledge

Bodies of knowledge the work draws on.

  • Customer and Personal Service4.45.2Level 4 looks like: Be responsible for 10 children at daycare
  • Administration and Management4.24.6Level 4 looks like: Monitor progress of a project to ensure timely completion
  • English Language4.03.9Level 4 looks like: Edit an article for a news website
  • Administrative3.95.2Level 4 looks like: Type 30 words per minute
  • Computers and Electronics3.44.2Level 4 looks like: Use a computer to format a document
  • Personnel and Human Resources3.44.1Level 4 looks like: Interview applicants for an administrative position
  • Mathematics3.33.5Level 4 looks like: Analyze data to determine areas with the highest sales
  • Public Safety and Security3.33.3Level 4 looks like: Inspect a building site for safety violations
Show all 33
  • Economics and Accounting2.93.1Level 4 looks like: Develop financial investment programs for individual clients
  • Law and Government2.92.7
  • Production and Processing2.93.0Level 4 looks like: Supervise an appliance assembly line
  • Education and Training2.83.1Level 4 looks like: Lead a quality improvement seminar
  • Telecommunications2.62.2Level 1 looks like: Send an email
  • Communications and Media2.42.2Level 1 looks like: Write a thank you note
  • Building and Construction2.32.2Level 1 looks like: Choose the proper type of wood for adding a deck onto a house
  • Mechanical2.32.3Level 1 looks like: Replace the filters in a furnace
  • Design2.12.0Level 1 looks like: Draw a straight line 4 3/16 inches long
  • Engineering and Technology2.11.6Level 1 looks like: Install a door lock
  • Psychology2.12.0Level 1 looks like: Monitor several children on a playground
  • Sales and Marketing2.02.0Level 1 looks like: Sell cakes at a bake sale
  • Transportation1.91.4Level 1 looks like: Ride a train to work
  • Medicine and Dentistry1.81.1Level 1 looks like: Use a band-aid
  • Sociology and Anthropology1.81.5Level 1 looks like: Identify two cultures in a story as being different
  • Therapy and Counseling1.71.4Level 1 looks like: Put ice on a sprained ankle
  • Physics1.61.1Level 1 looks like: Use a crowbar to pry open a box
  • Chemistry1.51.3Level 1 looks like: Use a common household bug spray
  • Geography1.51.1Level 1 looks like: Know the capital of the United States
  • Philosophy and Theology1.51.3Level 1 looks like: Watch a TV show on family values
  • Biology1.4—
  • Foreign Language1.40.8Level 1 looks like: Say "please" and "thank you" in a foreign language
  • History and Archeology1.40.8Level 1 looks like: Take a class in US history
  • Food Production1.3—
  • Fine Arts1.1—

Abilities

Enduring capacities the work calls for.

  • Oral Comprehension4.04.0Level 4 looks like: Understand a coach's oral instructions for a sport
  • Oral Expression4.04.0Level 4 looks like: Give instructions to a lost motorist
  • Written Comprehension4.04.0Level 4 looks like: Understand an apartment lease
  • Written Expression3.94.0Level 4 looks like: Write a job recommendation for a subordinate
  • Deductive Reasoning3.63.9
  • Near Vision3.63.6
  • Speech Clarity3.63.5Level 4 looks like: Make stadium-wide announcements during a sporting event
  • Speech Recognition3.63.6Level 4 looks like: Identify a former customer's voice over the phone
Show all 52
  • Inductive Reasoning3.53.4Level 4 looks like: Determine the prime suspect based on crime scene evidence
  • Problem Sensitivity3.53.8Level 4 looks like: Notice from a subtle difference in a client's mood that something is bothering them
  • Category Flexibility3.13.1Level 3 looks like: Classify flowers according to size, color, and smell
  • Fluency of Ideas3.13.1Level 4 looks like: Think of as many ideas as possible for the name of a new company
  • Information Ordering3.13.1Level 2 looks like: Follow the correct steps to make change
  • Selective Attention3.13.0Level 2 looks like: Answer a business call with coworkers talking nearby
  • Time Sharing3.12.9Level 3 looks like: Watch street signs while driving at 30 miles an hour
  • Originality3.03.1Level 4 looks like: Redesign job tasks to be interesting for employees
  • Flexibility of Closure2.92.4Level 2 looks like: Detect that your phone is ringing while at a concert
  • Visualization2.92.8Level 2 looks like: Imagine how to place paper in a printer so that the letterhead comes out on top
  • Far Vision2.82.8Level 2 looks like: Read a roadside billboard
  • Number Facility2.82.8Level 3 looks like: Calculate a discounted price
  • Perceptual Speed2.82.4Level 2 looks like: Sort mail according to ZIP codes with no time pressure
  • Mathematical Reasoning2.62.5Level 1 looks like: Determine how much 20 oranges will cost when they are priced at 5 for 4 dollars
  • Memorization2.62.6
  • Finger Dexterity2.52.1Level 2 looks like: Put coins in a parking meter
  • Auditory Attention2.32.3Level 2 looks like: Listen to a lecture while people nearby are talking
  • Arm-Hand Steadiness2.12.0Level 2 looks like: Light a candle
  • Hearing Sensitivity2.12.1Level 2 looks like: Notice a doorbell ringing
  • Speed of Closure2.12.6Level 3 looks like: Recognize a song after hearing only the first few notes
  • Control Precision2.01.8Level 2 looks like: Adjust a room light with a dimmer switch
  • Depth Perception2.01.6Level 2 looks like: Merge a car into traffic on a city street
  • Manual Dexterity2.01.6Level 1 looks like: Screw a light bulb into a light socket
  • Visual Color Discrimination2.02.0Level 1 looks like: Separate laundry into colors and whites
  • Trunk Strength1.81.3Level 2 looks like: Sit up in an office chair
  • Multilimb Coordination1.61.0Level 2 looks like: Row a boat
  • Rate Control1.60.9Level 1 looks like: Ride a bicycle alongside a jogger
  • Static Strength1.61.0Level 1 looks like: Push an empty shopping cart
  • Dynamic Strength1.50.8
  • Explosive Strength1.50.8
  • Extent Flexibility1.50.8
  • Glare Sensitivity1.50.6
  • Gross Body Coordination1.50.6
  • Gross Body Equilibrium1.50.6
  • Night Vision1.50.6
  • Peripheral Vision1.50.6
  • Reaction Time1.50.9
  • Response Orientation1.50.6
  • Sound Localization1.50.8
  • Spatial Orientation1.50.5
  • Stamina1.40.5Level 1 looks like: Walk 1/4 mile
  • Wrist-Finger Speed1.3—
  • Dynamic Flexibility1.0—
  • Speed of Limb Movement1.0—

Work activities

Kinds of activity the work is made of.

  • Getting Information4.65.0Level 4 looks like: Review a budget
  • Communicating with Supervisors, Peers, or Subordinates4.45.1Level 4 looks like: Report the results of a sales meeting to a supervisor
  • Organizing, Planning, and Prioritizing Work4.45.5Level 4 looks like: Plan and adjust a personal to-do list according to changing demands
  • Establishing and Maintaining Interpersonal Relationships4.25.2Level 4 looks like: Maintain good working relationships with almost all coworkers and clients
  • Making Decisions and Solving Problems4.24.7Level 4 looks like: Select the location for a major retail store
  • Scheduling Work and Activities4.25.1Level 4 looks like: Prepare the work schedule for salesclerks in a large retail store
  • Working with Computers4.23.7Level 4 looks like: Write software for keeping track of parts in inventory
  • Documenting/Recording Information4.04.0Level 4 looks like: Document the results of a crime scene investigation
Show all 41
  • Performing Administrative Activities4.04.2Level 4 looks like: Complete tax forms for a small business
  • Coordinating the Work and Activities of Others3.94.7Level 4 looks like: Organize the cleanup crew after a major sporting event
  • Guiding, Directing, and Motivating Subordinates3.94.8Level 4 looks like: Manage a small team of employees in a dynamic workplace
  • Identifying Objects, Actions, and Events3.94.4Level 4 looks like: Judge the suitability of food products for an event
  • Updating and Using Relevant Knowledge3.95.0Level 4 looks like: Keep current on changes in maintenance procedures for repairing sports cars
  • Communicating with People Outside the Organization3.83.9Level 4 looks like: Present information to potential clients about available services
  • Monitoring Processes, Materials, or Surroundings3.84.3Level 4 looks like: Test electrical circuits
  • Monitoring and Controlling Resources3.84.2Level 4 looks like: Work as a chef responsible for ordering food for the menu
  • Processing Information3.84.3Level 4 looks like: Calculate the adjustments for insurance claims
  • Developing and Building Teams3.73.5Level 4 looks like: Lead an assembly team in an automobile plant
  • Evaluating Information to Determine Compliance with Standards3.73.9Level 4 looks like: Evaluate a complicated insurance claim for compliance with policy terms
  • Coaching and Developing Others3.64.4Level 4 looks like: Provide on-the-job training for administrative workers
  • Resolving Conflicts and Negotiating with Others3.64.8Level 4 looks like: Get two subordinates to agree about vacation schedules
  • Analyzing Data or Information3.53.7Level 4 looks like: Determine the interest cost to finance a new building
  • Thinking Creatively3.54.3Level 4 looks like: Adapt popular music for a high school marching band
  • Judging the Qualities of Objects, Services, or People3.43.9Level 4 looks like: Determine the value of property lost in a fire
  • Interpreting the Meaning of Information for Others3.32.8
  • Staffing Organizational Units3.33.8Level 4 looks like: Interview candidates for a sales position and make hiring recommendations
  • Training and Teaching Others3.33.7Level 4 looks like: Teach a social sciences course to high school students
  • Assisting and Caring for Others3.23.5Level 4 looks like: Help a medical patient find in-home assistance or healthcare
  • Inspecting Equipment, Structures, or Materials3.22.8
  • Performing General Physical Activities3.23.5Level 4 looks like: Paint the outside of a house
  • Providing Consultation and Advice to Others3.24.0Level 4 looks like: Recommend a new software package to increase operational efficiency
  • Estimating the Quantifiable Characteristics of Products, Events, or Information3.13.3Level 4 looks like: Estimate the time required to evacuate a city in the event of a major disaster
  • Handling and Moving Objects3.14.3Level 4 looks like: Arrange books in a library
  • Performing for or Working Directly with the Public3.13.1Level 4 looks like: Sell shoes in a crowded shoe store
  • Developing Objectives and Strategies3.03.3Level 4 looks like: Develop the plan to complete the merger of two organizations over a 3-year period
  • Controlling Machines and Processes2.92.8
  • Operating Vehicles, Mechanized Devices, or Equipment2.61.9Level 1 looks like: Drive a car
  • Repairing and Maintaining Mechanical Equipment2.52.5Level 1 looks like: Make simple, external adjustments to a door hinge with ordinary hand tools
  • Selling or Influencing Others2.52.3Level 1 looks like: Convince a coworker to assist with an assignment
  • Repairing and Maintaining Electronic Equipment2.42.5Level 1 looks like: Use display settings to adjust a television picture
  • Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment2.02.0Level 1 looks like: Specify the lighting for a work area

Work context

The conditions most characteristic of the work, on O*NET's 1–5 context scale.

  • E-Mail5.0
  • Face-to-Face Discussions with Individuals and Within Teams4.9
  • Telephone Conversations4.8
  • Work With or Contribute to a Work Group or Team4.6
  • Contact With Others4.5
  • Indoors, Environmentally Controlled4.3
  • Importance of Being Exact or Accurate4.2
  • Deal With External Customers or the Public in General4.1
  • Freedom to Make Decisions4.1
  • Determine Tasks, Priorities and Goals4.0

Technology

56 tools

Software used in this work. In demand: among the tools job postings for this occupation name most. Hot: often named in job postings across the economy.

In demand (5)

  • Microsoft Excelhot
  • Microsoft Office softwarehot
  • Microsoft Outlookhot
  • Microsoft PowerPointhot
  • Microsoft Wordhot

Hot (17; 5 more marked hot above)

  • Adobe Acrobat
  • Atlassian JIRA
  • Autodesk AutoCAD
  • Google Docs
  • IBM SPSS Statistics
  • Intuit QuickBooks
  • Microsoft Access
  • Microsoft Project
  • Microsoft SharePoint
  • Microsoft Visio
  • Oracle PeopleSoft
  • Oracle Primavera Enterprise Project Portfolio Management
  • R
  • SAP software
  • SAS
  • Teradata Database
  • Yardi software
Other tools (34)
  • Adobe PageMaker
  • ADP Enterprise HR
  • ADP Workforce Now
  • Blackbaud The Raiser's Edge
  • Database software
  • Delphi Technology
  • Email software
  • FileMaker Pro
  • Fund accounting software
  • Google Drive
  • GroupMe
  • Human resource management software HRMS
  • IBM Notes
  • IBM Power Systems software
  • LexisNexis
  • LinkedIn
  • Medical procedure coding software
  • MicroFocus GroupWise
  • Microsoft Dynamics
  • Microsoft Dynamics GP
  • Microsoft Internet Explorer
  • Microsoft Publisher
  • Microsoft Windows XP
  • Minitab
  • Oracle Hyperion
  • Oracle PeopleSoft Financials
  • PracticeWorks Systems Kodak WINOMS CS
  • Sage 300 Construction and Real Estate
  • Sage 50 Accounting
  • Sage MAS 200 ERP
  • SAP Business Objects
  • SAP BusinessObjects Crystal Reports
  • Supervisory control and data acquisition SCADA software
  • Web browser software

Related occupations

O*NET's own list of the occupations most related to this one, closest first.

  1. First-Line Supervisors of Office and Administrative Support Workers
  2. General and Operations Managers
  3. Executive Secretaries and Executive Administrative Assistants
  4. Project Management Specialists
  5. Document Management Specialists
  6. Compliance Managers
  7. First-Line Supervisors of Non-Retail Sales Workers
  8. Facilities Managers
  9. Human Resources Specialists
  10. Human Resources Managers

ESCO equivalents

From the official ESCO–O*NET crosswalk, strongest match first. A broader occupation takes in this one; a narrower one is a part of it.

Closest occupations

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Other O*NET occupations whose importance ratings on the 35 skills both rate are nearest to this one's, with the biggest differences named. A plain rule, not a hidden score.

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This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. ESCO occupations and skills are from the European Commission's ESCO classification, and the occupation crosswalk is the official ESCO–O*NET mapping by the ESCO Secretariat with USDOL/ETA. This service uses the ESCO classification of the European Commission. BlissPoint Analytics has modified all or some of this information: skill, task and descriptor ratings are rounded to one decimal, and ESCO occupations show Job Zone and interests copied from a crosswalked O*NET occupation. USDOL/ETA has not approved, endorsed, or tested these modifications.