BlissPoint Analytics

Occupation AtlasFood Service Managers

O*NET · 11-9051.00

Food Service Managers

Plan, direct, or coordinate activities of an organization or department that serves food and beverages.

Also called Banquet Director · Banquet Manager · Cafe Operator · Cafeteria Director · Cafeteria Manager · Cafeteria Operator · Catering Coordinator · Catering Director
46 more

Catering Manager · CDM · CDM (Certified Dietary Manager) · CFPP · CFPP (Certified Food Protection Professional) · Chef Manager · Concessionaire · Cook Manager · Deli Manager · Dietary Manager · Dietary Supervisor · Dining Room Manager · Dining Service Director · F and B Director · F and B Director (Food and Beverage Director) · F and B Manager · F and B Manager (Food and Beverage Manager) · Fast Food Services Manager · Flight Kitchen Manager · FOH Manager · Food GM · Food GM (Food General Manager) · Food Production Manager · Food Service Director · Food Service GM · Food Service GM (Food Service General Manager) · Food Service Manager · Food Service Specialist · Food Service Supervisor · Front of House Manager (FOH Manager) · GM · GM (General Manager) · Hospitality Manager · Kitchen Manager · Liquor Establishment Manager · Luncheonette Operator · Lunchroom Operator · Menu Planner · Restaurant GM · Restaurant GM (Restaurant General Manager) · Restaurant Manager · Restaurateur · Saloon Keeper · Shift Manager · Tavern Keeper · Tavern Operator

Job Zone 2 — Some Preparation NeededHolland code ECR35 skills on file

Compare with another occupationCompare with Chefs and Head Cooks

Job Zone

  1. 1
  2. 2
  3. 3
  4. 4
  5. 5

Zone 2: Some Preparation Needed

Some preparation. Usually a high school diploma, some previous work-related skill or experience, and a few months to a year of training with experienced workers.

Job Zone is O*NET's rating of how much education, experience and training an occupation typically needs — a property of the work, not of anyone doing it.

Occupational interest profile

ECREnterprising · Conventional · Realistic — the three strongest interests, in order

  • E Enterprising5.97
  • C Conventional5.06
  • R Realistic4.16
  • S Social3.53
  • I Investigative1.96
  • A Artistic1.63

RIASEC (Holland) interests on O*NET's 0–7 scale: what the work draws on, not what any individual prefers. Hover a row for what each dimension means.

Education and experience

The education level respondents say the job requires, and the most common answer for experience and training.

  • Less than a High School Diploma16%
  • High School Diploma or the equivalent30%
  • Post-Secondary Certificate21%
  • Some College Courses5%
  • Associate's Degree or other 2-year degree19%
  • Bachelor's Degree10%
Related work experience
Over 1 year, up to and including 2 years (20%)
On-site or in-plant training
Over 1 month, up to and including 3 months (41%)
On-the-job training
Over 1 month, up to and including 3 months (46%)

Typically associated skills

All 35 O*NET skills, most important first. Importance (1–5) says how much a skill matters here; level (0–7) says how much of it the work calls for, with O*NET's example of a nearby level. Neither is a proficiency rating of a person.

  • Speakingbasic3.94.0Level 4 looks like: Interview applicants to obtain personal and work history
  • Coordination3.93.9Level 4 looks like: Work with others to put a new roof on a house
  • Management of Personnel Resources3.93.9Level 4 looks like: Direct the activities of a road repair crew with minimal disruption of traffic flow
  • Monitoringbasic3.93.9Level 4 looks like: Monitor a meeting and revise the agenda to ensure important topics are discussed
  • Active Listeningbasic3.93.5Level 4 looks like: Answer inquiries regarding credit references
  • Reading Comprehensionbasic3.83.9Level 4 looks like: Understand an email from management describing new personnel policies
  • Service Orientation3.83.8Level 4 looks like: Make flight reservations for customers using an online booking site
  • Social Perceptiveness3.63.9Level 4 looks like: Be aware of how a coworker's promotion will affect a work group
  • Critical Thinkingbasic3.63.8Level 4 looks like: Evaluate customer complaints and determine appropriate responses
  • Time Management3.53.9Level 4 looks like: Allocate the time of subordinates to projects for the coming week
  • Active Learningbasic3.13.8Level 4 looks like: Determine the impact of new menu changes on a restaurant's purchasing requirements
  • Negotiation3.13.5Level 4 looks like: Contract with a wholesaler to sell items at a given cost
Show the other 23
  • Learning Strategiesbasic3.13.1Level 4 looks like: Identify an alternative approach to help trainees who are having difficulties
  • Instructing3.13.0Level 2 looks like: Instruct a new employee in the use of a timekeeping system
  • Judgment and Decision Making3.13.0Level 2 looks like: Decide how scheduling a break will affect work flow
  • Persuasion3.03.1Level 4 looks like: Convince a supervisor to purchase new office equipment
  • Systems Evaluation3.03.1Level 4 looks like: Identify the reasons why a client might be unhappy with a product
  • Writingbasic3.03.1Level 4 looks like: Write an email to staff outlining new directives
  • Complex Problem Solving3.03.0Level 2 looks like: Lay out tools to complete a job
  • Management of Financial Resources3.03.0Level 2 looks like: Use available funds to buy office supplies and record the amount of the purchase
  • Management of Material Resources3.03.0Level 2 looks like: Reserve a room for a management meeting
  • Systems Analysis3.03.0Level 2 looks like: Determine how loss of a team member will affect the completion of a job
  • Mathematicsbasic2.92.9Level 2 looks like: Count the amount of change to be given to a customer
  • Quality Control Analysis2.92.5Level 2 looks like: Inspect a draft email for errors (e.g., grammar, punctuation)
  • Operations Monitoring2.62.3Level 2 looks like: Monitor completion times while running a computer program
  • Operations Analysis2.52.1Level 2 looks like: Select a printer for an office
  • Troubleshooting2.01.9Level 2 looks like: Identify the source of a leak by looking under a machine
  • Operation and Control2.01.8Level 2 looks like: Navigate the settings on an office printer to print on both sides of the paper
  • Equipment Maintenance1.91.0Level 2 looks like: Add oil to an engine as indicated by a warning light
  • Repairing1.81.0Level 2 looks like: Tighten a screw to get a door to close properly
  • Equipment Selection1.80.9
  • Sciencebasic1.60.6
  • Programming1.50.5
  • Technology Design1.3—
  • Installation1.0—

Tasks

19 core · 9 supplemental

What people in this occupation do, as O*NET records it, core tasks first by importance (1–5).

  1. Count money and make bank deposits.4.6
  2. Keep records required by government agencies regarding sanitation or food subsidies.4.5
  3. Establish standards for personnel performance and customer service.4.5
  4. Investigate and resolve complaints regarding food quality, service, or accommodations.4.4
  5. Schedule staff hours and assign duties.4.4
  6. Perform some food preparation or service tasks, such as cooking, clearing tables, and serving food and drinks when necessary.4.4
  7. Maintain food and equipment inventories, and keep inventory records.4.4
  8. Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.4.3
  9. Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.4.3
  10. Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.4.3
  11. Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities.4.3
  12. Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.4.2
Show the other 16
  1. Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned.4.2
  2. Assess staffing needs and recruit staff, using methods such as newspaper advertisements or attendance at job fairs.4.2
  3. Test cooked food by tasting and smelling it to ensure palatability and flavor conformity.4.1
  4. Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.4.1
  5. Review work procedures and operational problems to determine ways to improve service, performance, or safety.4.1
  6. Order and purchase equipment and supplies.4.1
  7. Arrange for equipment maintenance and repairs, and coordinate a variety of services, such as waste removal and pest control.4.0
  8. Monitor employee and patron activities to ensure liquor regulations are obeyed.4.8
  9. Greet guests, escort them to their seats, and present them with menus and wine lists.4.6
  10. Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable.4.0
  11. Plan menus and food utilization, based on anticipated number of guests, nutritional value, palatability, popularity, and costs.3.9
  12. Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu items.3.8
  13. Create specialty dishes and develop recipes to be used in dining facilities.3.8
  14. Take dining reservations.3.8
  15. Establish and enforce nutritional standards for dining establishments, based on accepted industry standards.3.4
  16. Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients.3.4

Knowledge

Bodies of knowledge the work draws on.

  • Customer and Personal Service4.54.9Level 4 looks like: Be responsible for 10 children at daycare
  • Administration and Management4.14.1Level 4 looks like: Monitor progress of a project to ensure timely completion
  • Food Production4.04.0Level 4 looks like: Operate a commercial fishing boat
  • English Language3.53.0Level 4 looks like: Edit an article for a news website
  • Personnel and Human Resources3.53.8Level 4 looks like: Interview applicants for an administrative position
  • Mathematics3.43.5Level 4 looks like: Analyze data to determine areas with the highest sales
  • Sales and Marketing3.43.4Level 4 looks like: Introduce clients to a new line of products
  • Administrative3.34.2Level 4 looks like: Type 30 words per minute
Show all 33
  • Education and Training3.23.7Level 4 looks like: Lead a quality improvement seminar
  • Production and Processing3.23.3Level 4 looks like: Supervise an appliance assembly line
  • Economics and Accounting3.03.3Level 4 looks like: Develop financial investment programs for individual clients
  • Computers and Electronics2.93.7Level 4 looks like: Use a computer to format a document
  • Public Safety and Security2.83.2Level 4 looks like: Inspect a building site for safety violations
  • Communications and Media2.22.2Level 1 looks like: Write a thank you note
  • Transportation2.21.7Level 1 looks like: Ride a train to work
  • Law and Government2.11.7Level 1 looks like: Describe the length of a U.S. presidential term
  • Mechanical2.12.2Level 1 looks like: Replace the filters in a furnace
  • Psychology2.12.2Level 1 looks like: Monitor several children on a playground
  • Design2.01.8Level 1 looks like: Draw a straight line 4 3/16 inches long
  • Sociology and Anthropology1.91.7Level 1 looks like: Identify two cultures in a story as being different
  • Telecommunications1.91.5Level 1 looks like: Send an email
  • Foreign Language1.71.2Level 1 looks like: Say "please" and "thank you" in a foreign language
  • Therapy and Counseling1.71.7Level 1 looks like: Put ice on a sprained ankle
  • Building and Construction1.51.2Level 1 looks like: Choose the proper type of wood for adding a deck onto a house
  • Chemistry1.51.4Level 1 looks like: Use a common household bug spray
  • Engineering and Technology1.51.1Level 1 looks like: Install a door lock
  • Medicine and Dentistry1.51.0Level 1 looks like: Use a band-aid
  • Biology1.41.0Level 1 looks like: Feed domestic animals
  • Philosophy and Theology1.4—
  • Geography1.30.7Level 1 looks like: Know the capital of the United States
  • Physics1.2—
  • Fine Arts1.1—
  • History and Archeology1.1—

Abilities

Enduring capacities the work calls for.

  • Deductive Reasoning3.93.8
  • Oral Comprehension3.94.0Level 4 looks like: Understand a coach's oral instructions for a sport
  • Oral Expression3.94.0Level 4 looks like: Give instructions to a lost motorist
  • Problem Sensitivity3.93.9Level 4 looks like: Notice from a subtle difference in a client's mood that something is bothering them
  • Written Comprehension3.93.8Level 4 looks like: Understand an apartment lease
  • Speech Clarity3.83.0Level 4 looks like: Make stadium-wide announcements during a sporting event
  • Near Vision3.13.1Level 2 looks like: Read indicators on the dashboard of a car
  • Selective Attention3.12.9Level 2 looks like: Answer a business call with coworkers talking nearby
Show all 52
  • Speech Recognition3.13.1Level 4 looks like: Identify a former customer's voice over the phone
  • Category Flexibility3.03.0Level 3 looks like: Classify flowers according to size, color, and smell
  • Far Vision3.03.0Level 2 looks like: Read a roadside billboard
  • Inductive Reasoning3.03.0Level 2 looks like: Decide what to wear based on the weather report
  • Information Ordering3.03.0Level 2 looks like: Follow the correct steps to make change
  • Manual Dexterity3.03.0Level 4 looks like: Pack oranges in crates as quickly as possible
  • Number Facility3.02.9Level 3 looks like: Calculate a discounted price
  • Written Expression3.03.5Level 4 looks like: Write a job recommendation for a subordinate
  • Arm-Hand Steadiness2.93.0Level 2 looks like: Light a candle
  • Finger Dexterity2.92.9Level 2 looks like: Put coins in a parking meter
  • Fluency of Ideas2.93.0Level 2 looks like: Name four different uses for a screwdriver
  • Originality2.93.0Level 2 looks like: Use a credit card to open a locked door
  • Perceptual Speed2.92.9Level 2 looks like: Sort mail according to ZIP codes with no time pressure
  • Time Sharing2.92.8Level 3 looks like: Watch street signs while driving at 30 miles an hour
  • Mathematical Reasoning2.82.9
  • Memorization2.82.8
  • Speed of Closure2.82.3Level 3 looks like: Recognize a song after hearing only the first few notes
  • Auditory Attention2.62.6Level 2 looks like: Listen to a lecture while people nearby are talking
  • Flexibility of Closure2.62.8Level 2 looks like: Detect that your phone is ringing while at a concert
  • Trunk Strength2.42.3Level 2 looks like: Sit up in an office chair
  • Stamina2.12.0Level 1 looks like: Walk 1/4 mile
  • Visual Color Discrimination2.12.0Level 1 looks like: Separate laundry into colors and whites
  • Visualization2.12.5Level 2 looks like: Imagine how to place paper in a printer so that the letterhead comes out on top
  • Control Precision2.02.0Level 2 looks like: Adjust a room light with a dimmer switch
  • Dynamic Strength2.01.9Level 2 looks like: Use pruning shears to trim a bush
  • Extent Flexibility2.02.0Level 2 looks like: Reach to adjust the radio in a car
  • Gross Body Coordination2.01.8Level 2 looks like: Get in and out of a truck
  • Multilimb Coordination2.02.0Level 2 looks like: Row a boat
  • Static Strength2.02.0Level 1 looks like: Push an empty shopping cart
  • Depth Perception1.91.6Level 2 looks like: Merge a car into traffic on a city street
  • Hearing Sensitivity1.91.8Level 2 looks like: Notice a doorbell ringing
  • Reaction Time1.90.9
  • Wrist-Finger Speed1.91.5Level 2 looks like: Use a screwdriver to twist in a screw
  • Gross Body Equilibrium1.80.9
  • Explosive Strength1.60.8
  • Rate Control1.60.6Level 1 looks like: Ride a bicycle alongside a jogger
  • Response Orientation1.40.4
  • Speed of Limb Movement1.40.4
  • Spatial Orientation1.3—
  • Dynamic Flexibility1.0—
  • Glare Sensitivity1.0—
  • Night Vision1.0—
  • Peripheral Vision1.0—
  • Sound Localization1.0—

Work activities

Kinds of activity the work is made of.

  • Identifying Objects, Actions, and Events4.44.6Level 4 looks like: Judge the suitability of food products for an event
  • Getting Information4.34.2Level 4 looks like: Review a budget
  • Coaching and Developing Others4.24.5Level 4 looks like: Provide on-the-job training for administrative workers
  • Making Decisions and Solving Problems4.23.6Level 4 looks like: Select the location for a major retail store
  • Training and Teaching Others4.23.2Level 4 looks like: Teach a social sciences course to high school students
  • Coordinating the Work and Activities of Others4.13.7Level 4 looks like: Organize the cleanup crew after a major sporting event
  • Communicating with Supervisors, Peers, or Subordinates4.03.8Level 4 looks like: Report the results of a sales meeting to a supervisor
  • Establishing and Maintaining Interpersonal Relationships4.03.9Level 4 looks like: Maintain good working relationships with almost all coworkers and clients
Show all 41
  • Evaluating Information to Determine Compliance with Standards4.03.0Level 4 looks like: Evaluate a complicated insurance claim for compliance with policy terms
  • Inspecting Equipment, Structures, or Materials4.02.7
  • Monitoring Processes, Materials, or Surroundings4.03.1Level 4 looks like: Test electrical circuits
  • Guiding, Directing, and Motivating Subordinates3.94.1Level 4 looks like: Manage a small team of employees in a dynamic workplace
  • Performing General Physical Activities3.93.2Level 4 looks like: Paint the outside of a house
  • Staffing Organizational Units3.94.4Level 4 looks like: Interview candidates for a sales position and make hiring recommendations
  • Estimating the Quantifiable Characteristics of Products, Events, or Information3.82.6
  • Judging the Qualities of Objects, Services, or People3.73.1Level 4 looks like: Determine the value of property lost in a fire
  • Monitoring and Controlling Resources3.73.8Level 4 looks like: Work as a chef responsible for ordering food for the menu
  • Organizing, Planning, and Prioritizing Work3.73.7Level 4 looks like: Plan and adjust a personal to-do list according to changing demands
  • Resolving Conflicts and Negotiating with Others3.73.8Level 4 looks like: Get two subordinates to agree about vacation schedules
  • Scheduling Work and Activities3.73.6Level 4 looks like: Prepare the work schedule for salesclerks in a large retail store
  • Developing and Building Teams3.63.6Level 4 looks like: Lead an assembly team in an automobile plant
  • Handling and Moving Objects3.64.7Level 4 looks like: Arrange books in a library
  • Performing for or Working Directly with the Public3.63.5Level 4 looks like: Sell shoes in a crowded shoe store
  • Updating and Using Relevant Knowledge3.63.3Level 4 looks like: Keep current on changes in maintenance procedures for repairing sports cars
  • Developing Objectives and Strategies3.53.2Level 4 looks like: Develop the plan to complete the merger of two organizations over a 3-year period
  • Thinking Creatively3.53.2Level 4 looks like: Adapt popular music for a high school marching band
  • Performing Administrative Activities3.42.9
  • Processing Information3.42.9
  • Selling or Influencing Others3.42.8
  • Analyzing Data or Information3.32.7
  • Communicating with People Outside the Organization3.32.9
  • Providing Consultation and Advice to Others3.33.1Level 4 looks like: Recommend a new software package to increase operational efficiency
  • Working with Computers3.32.4Level 1 looks like: Enter employee information into a database
  • Interpreting the Meaning of Information for Others3.22.3Level 1 looks like: Interpret a blood pressure reading
  • Documenting/Recording Information3.12.4Level 1 looks like: Record the weight of a patient during a routine health exam
  • Assisting and Caring for Others3.03.2Level 4 looks like: Help a medical patient find in-home assistance or healthcare
  • Controlling Machines and Processes3.02.7
  • Repairing and Maintaining Mechanical Equipment2.52.1Level 1 looks like: Make simple, external adjustments to a door hinge with ordinary hand tools
  • Repairing and Maintaining Electronic Equipment2.41.8Level 1 looks like: Use display settings to adjust a television picture
  • Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment2.21.7Level 1 looks like: Specify the lighting for a work area
  • Operating Vehicles, Mechanized Devices, or Equipment1.91.2Level 1 looks like: Drive a car

Work context

The conditions most characteristic of the work, on O*NET's 1–5 context scale.

  • Work With or Contribute to a Work Group or Team5.0
  • Face-to-Face Discussions with Individuals and Within Teams4.9
  • Contact With Others4.8
  • Indoors, Environmentally Controlled4.7
  • Frequency of Decision Making4.6
  • Impact of Decisions on Co-workers or Company Results4.6
  • Telephone Conversations4.6
  • Work Outcomes and Results of Other Workers4.6
  • Coordinate or Lead Others in Accomplishing Work Activities4.5
  • Deal With External Customers or the Public in General4.5

Technology

37 tools

Software used in this work. In demand: among the tools job postings for this occupation name most. Hot: often named in job postings across the economy.

In demand (1)

  • Microsoft Office softwarehot

Hot (8; 1 more marked hot above)

  • Facebook
  • Google Docs
  • Intuit QuickBooks
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Project
  • Microsoft Word
Other tools (28)
  • Aestiva Employee Time Clock
  • Apache Groovy
  • Army Food Management Information System
  • Aurora FoodPro
  • ChefDesk Chef's Calculators
  • ClubSoft Food & Beverage Point of Sale
  • Culinary Software Services ChefTec
  • Database software
  • DataTeam Lunch Express
  • Delphi Technology
  • Dinerware Intuitive Restaurant
  • espSoftware Employee Schedule Partner
  • Evernote
  • Food Service Solutions FoodCo
  • Food Service Solutions POSitive ID System
  • Food Services Solutions DayCap
  • Gift Certificates Plus Giftworks
  • Google Drive
  • IBM Domino
  • iMagic Restaurant Reservation
  • IPro Restaurant Inventory, Recipe & Menu Software
  • Microsoft Dynamics
  • Oracle Taleo
  • ReServe Interactive
  • Restaurant Manager
  • SoftCafe MenuPro
  • SweetWARE nutraCoster
  • ValuSoft MasterCook

Related occupations

O*NET's own list of the occupations most related to this one, closest first.

  1. Chefs and Head Cooks
  2. First-Line Supervisors of Food Preparation and Serving Workers
  3. Cooks, Institution and Cafeteria
  4. Cooks, Restaurant
  5. Cooks, Private Household
  6. Food Servers, Nonrestaurant
  7. Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
  8. First-Line Supervisors of Retail Sales Workers
  9. First-Line Supervisors of Personal Service Workers
  10. Cooks, Short Order

ESCO equivalents

From the official ESCO–O*NET crosswalk, strongest match first. A broader occupation takes in this one; a narrower one is a part of it.

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This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. ESCO occupations and skills are from the European Commission's ESCO classification, and the occupation crosswalk is the official ESCO–O*NET mapping by the ESCO Secretariat with USDOL/ETA. This service uses the ESCO classification of the European Commission. BlissPoint Analytics has modified all or some of this information: skill, task and descriptor ratings are rounded to one decimal, and ESCO occupations show Job Zone and interests copied from a crosswalked O*NET occupation. USDOL/ETA has not approved, endorsed, or tested these modifications.