contact centre supervisor

Job Zone

1. 1
2. 2
3. 3
4. 4
5. 5

Zone 3: Medium Preparation Needed

Medium preparation. Vocational training, related on-the-job experience, or an associate degree, with one to two years of training that combines experience and informal instruction.

Job Zone is O*NET's rating of how much education, experience and training an occupation typically needs — a property of the work, not of anyone doing it.

Occupational interest profile

ECSEnterprising · Conventional · Social — the three strongest interests, in order

• E Enterprising6.90
• C Conventional5.70
• S Social4.33
• R Realistic1.58
• I Investigative1.38
• A Artistic1.00

RIASEC (Holland) interests on O*NET's 0–7 scale: what the work draws on, not what any individual prefers. Hover a row for what each dimension means.

Job Zone and interest data are borrowed from First-Line Supervisors of Office and Administrative Support Workers (43-1011.00): in the official ESCO–O*NET crosswalk, a broader O*NET occupation that includes this one, and the best-ranked match that has them. ESCO doesn't publish them directly.

Typically associated skills

Essential (17)

ESCO's essential and optional tags describe how its taxonomy relates a skill to this occupation. They are not the essential functions of a job under the ADA, which an employer determines for its own role.

• analyse staff capacity
• call quality assurance management
• characteristics of products
• characteristics of services
• create solutions to problems
• customer relationship management
• fix meetings
• follow company standards
• forecast workload
• liaise with managers
• manage staff
• motivate employees
• perform data analysis
• perform project management
• present reports
• supervise work
• train employees