ESCO · http://data.europa.eu/esco/occupation/1242d99a-47f1-4a62-b884-33746db8a6ca

ICT help desk manager

ICT help desk managers monitor the delivery of technical support services to clients according to the predefined deadlines. They plan and organise the user support actions and troubleshoot ICT problems and issues. ICT help desk managers supervise the help desk team ensuring that the customers get the appropriate feedback and support. They also participate in developing customer service guidelines and in reinforcing the team.

28 skills on file

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Job Zone

No Job Zone on file. ESCO doesn’t publish one, and this occupation has no O*NET match to borrow from.

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Occupational interest profile

No interest profile on file for this occupation.

Typically associated skills

Essential (16)

ESCO's essential and optional tags describe how its taxonomy relates a skill to this occupation. They are not the essential functions of a job under the ADA, which an employer determines for its own role.

Optional (12)

Closest occupations

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ESCO occupations that share the most of this occupation's 16 essential skills. A plain count, not a hidden score.

ICT help desk agent
9 shared · 11 more of its ownprovide ICT support, keep up to date on product knowledge, use ICT hardware, use ICT ticketing system
ESCO · Compare
call centre supervisor
7 shared · 14 more of its ownsupervise data entry, secure sensitive customer's information, forecast workload, analyse staff capacity
ESCO · Compare
contact centre supervisor
6 shared · 11 more of its ownforecast workload, analyse staff capacity, characteristics of services, characteristics of products
ESCO · Compare
after-sales service technician
5 shared · 11 more of its owncharacteristics of services, characteristics of products, product comprehension, communicate with customers
ESCO · Compare
contact centre manager
5 shared · 14 more of its ownanalyse staff capacity, characteristics of services, characteristics of products, manage staff
ESCO · Compare
call centre manager
4 shared · 24 more of its ownanalyse staff capacity, product comprehension, manage staff, create solutions to problems
ESCO · Compare
client relations manager
4 shared · 24 more of its ownproduct comprehension, communicate with customers, manage staff, create solutions to problems
ESCO · Compare
technical sales representative
4 shared · 24 more of its owncharacteristics of services, characteristics of products, product comprehension, communicate with customers
ESCO · Compare

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This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. ESCO occupations and skills are from the European Commission's ESCO classification, and the occupation crosswalk is the official ESCO–O*NET mapping by the ESCO Secretariat with USDOL/ETA. This service uses the ESCO classification of the European Commission. BlissPoint Analytics has modified all or some of this information: skill, task and descriptor ratings are rounded to one decimal, and ESCO occupations show Job Zone and interests copied from a crosswalked O*NET occupation. USDOL/ETA has not approved, endorsed, or tested these modifications.