Occupation Atlascall centre manager
ESCO · http://data.europa.eu/esco/occupation/dd25a2b0-add0-4ae2-bd85-bb644e0d0c39
call centre manager
Call centre managers set the objectives of the service per month, week, and day. They perform micromanagement of the results obtained in the centre in order to proactively react with plans, trainings, or motivational plans depending on the problems faced by the service. They strive for achievement of KPIs such as minimum operating time, sales per day, and compliance with quality parameters.
Compare with another occupationCompare with contact centre manager
Job Zone
- 1
- 2
- 3
- 4
- 5
Zone 3: Medium Preparation Needed
Medium preparation. Vocational training, related on-the-job experience, or an associate degree, with one to two years of training that combines experience and informal instruction.
Job Zone is O*NET's rating of how much education, experience and training an occupation typically needs — a property of the work, not of anyone doing it.
Occupational interest profile
ECSEnterprising · Conventional · Social — the three strongest interests, in order
- E Enterprising6.90
- C Conventional5.70
- S Social4.33
- R Realistic1.58
- I Investigative1.38
- A Artistic1.00
RIASEC (Holland) interests on O*NET's 0–7 scale: what the work draws on, not what any individual prefers. Hover a row for what each dimension means.
Job Zone and interest data are borrowed from First-Line Supervisors of Office and Administrative Support Workers (43-1011.00): in the official ESCO–O*NET crosswalk, its close O*NET match, and the best-ranked match that has them. ESCO doesn't publish them directly.
Typically associated skills
Essential (28)
ESCO's essential and optional tags describe how its taxonomy relates a skill to this occupation. They are not the essential functions of a job under the ADA, which an employer determines for its own role.
- analyse call centre activities
- analyse staff capacity
- assess the feasibility of implementing developments
- call-centre technologies
- communication principles
- coordinate operational activities
- corporate social responsibility
- create a work atmosphere of continuous improvement
- create solutions to problems
- customer relationship management
- customer service
- evaluate performance of organisational collaborators
- follow company standards
- identify customer's needs
- information confidentiality
- interpret automatic call distribution data
- liaise with managers
- manage ICT project
- manage key performance indicators of call centres
- manage staff
- measure customer feedback
- present reports
- product comprehension
- report on overall management of a business
- strive for company growth
- supervise the management of an establishment
- supervise work
- telemarketing
Optional (24)
- accounting techniques
- analyse call performance trends
- analyse customer service surveys
- business analysis
- call quality assurance management
- call routing
- deliver a sales pitch
- develop online sales business plan
- e-commerce systems
- establish communication with foreign cultures
- manage contracts
- monitor customer service
- perform market research
- perform risk analysis
- persuade clients with alternatives
- plan health and safety procedures
- recruit employees
- sales activities
- sales strategies
- social media marketing techniques
- subsidiary operations
- teach customer service techniques
- teach marketing principles
- train employees
O*NET equivalents
From the official ESCO–O*NET crosswalk, strongest match first. A broader occupation takes in this one; a narrower one is a part of it.
Closest occupations
Compare any occupation →ESCO occupations that share the most of this occupation's 28 essential skills. A plain count, not a hidden score.
contact centre manager
12 shared · 7 more of its ownassess the feasibility of implementing developments, analyse staff capacity, create a work atmosphere of continuous improvement, coordinate operational activities
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membership manager
12 shared · 10 more of its ownsupervise the management of an establishment, customer relationship management, communication principles, supervise work
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garage manager
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beauty salon manager
12 shared · 28 more of its ownsupervise the management of an establishment, customer relationship management, communication principles, supervise work
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spa manager
12 shared · 34 more of its ownsupervise the management of an establishment, customer relationship management, communication principles, supervise work
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laundry and dry cleaning manager
11 shared · 14 more of its ownsupervise the management of an establishment, customer relationship management, communication principles, supervise work
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client relations manager
10 shared · 18 more of its ownsupervise the management of an establishment, communication principles, supervise work, follow company standards
ESCO · Compare
service manager
10 shared · 21 more of its owncustomer relationship management, information confidentiality, supervise work, follow company standards
ESCO · Compare
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This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. ESCO occupations and skills are from the European Commission's ESCO classification, and the occupation crosswalk is the official ESCO–O*NET mapping by the ESCO Secretariat with USDOL/ETA. This service uses the ESCO classification of the European Commission. BlissPoint Analytics has modified all or some of this information: skill, task and descriptor ratings are rounded to one decimal, and ESCO occupations show Job Zone and interests copied from a crosswalked O*NET occupation. USDOL/ETA has not approved, endorsed, or tested these modifications.