Occupation AtlasSkillshandle customer complaints
Skill · Occupation Atlas
handle customer complaints
Needed by 91 occupations in ESCO.
Occupations that list it
Essential first, then O*NET-rated by importance, then optional. 91 in all, page 1 of 2.
- animal groomer
- barista
- beauty salon attendant
- bed and breakfast operator
- bookmaker
- building caretaker
- camping ground manager
- camping ground operative
- casino cashier
- chimney sweep supervisor
- club host/club hostess
- customer experience manager
- director of compliance and information security in gambling
- facilities manager
- flight attendant
- head chef
- head pastry chef
- head waiter/head waitress
- hospitality entertainment manager
- hospitality establishment receptionist
- hotel butler
- hotel concierge
- housekeeping supervisor
- laundry and dry cleaning manager
- laundry workers supervisor
- night auditor
- quick service restaurant team leader
- railway station manager
- rental manager
- restaurant host/restaurant hostess
- restaurant manager
- room attendant
- rooms division manager
- service manager
- ship steward/ship stewardess
- spa attendant
- spa manager
- sport facility manager
- steward/stewardess
- taxi controller
- tour operator representative
- travel agency manager
- travel agent
- travel consultant
- vehicle rental agent
- venue director
- veterinary receptionist
- accommodation manager
- aircraft pilot
- airline transport pilot
- application engineer
- bathroom fitter
- beauty salon manager
- betting manager
- butcher
- client relations manager
- cloak room attendant
- contact centre manager
- contact centre supervisor
- contract engineer
ESCO's essential and optional tags describe how its taxonomy relates a skill to an occupation. They are not the essential functions of a job under the ADA, which an employer determines for its own role. O*NET importance says how much a skill matters in an occupation, from 1 to 5; it is not a proficiency level.
Often appears with
Skills most often needed alongside it, with how many occupations need both.
- maintain customer service54
- comply with food safety and hygiene31
- greet guests31
- manage staff31
- identify customer's needs30
- manage budgets28
- implement marketing strategies27
- train employees26
- assist clients with special needs24
- implement sales strategies23
- maintain relationship with customers23
- recruit employees23
- create solutions to problems19
- manage health and safety standards19
This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. ESCO occupations and skills are from the European Commission's ESCO classification, and the occupation crosswalk is the official ESCO–O*NET mapping by the ESCO Secretariat with USDOL/ETA. This service uses the ESCO classification of the European Commission. BlissPoint Analytics has modified all or some of this information: skill, task and descriptor ratings are rounded to one decimal, and ESCO occupations show Job Zone and interests copied from a crosswalked O*NET occupation. USDOL/ETA has not approved, endorsed, or tested these modifications.