Occupation Atlascontact centre manager
ESCO · http://data.europa.eu/esco/occupation/f5166c6b-3467-4fc4-9343-d12e870d9def
contact centre manager
Contact centre managers coordinate and plan the daily operations of contact centres. They ensure that customer inquiries are satisfied efficiently and according to policies. They manage employees, resources and procedures to improve best practices and achieve high levels of customer satisfaction.
Compare with another occupationCompare with call centre manager
Job Zone
- 1
- 2
- 3
- 4
- 5
Zone 3: Medium Preparation Needed
Medium preparation. Vocational training, related on-the-job experience, or an associate degree, with one to two years of training that combines experience and informal instruction.
Job Zone is O*NET's rating of how much education, experience and training an occupation typically needs — a property of the work, not of anyone doing it.
Occupational interest profile
ECSEnterprising · Conventional · Social — the three strongest interests, in order
- E Enterprising6.90
- C Conventional5.70
- S Social4.33
- R Realistic1.58
- I Investigative1.38
- A Artistic1.00
RIASEC (Holland) interests on O*NET's 0–7 scale: what the work draws on, not what any individual prefers. Hover a row for what each dimension means.
Job Zone and interest data are borrowed from First-Line Supervisors of Office and Administrative Support Workers (43-1011.00): in the official ESCO–O*NET crosswalk, its close O*NET match, and the best-ranked match that has them. ESCO doesn't publish them directly.
Typically associated skills
Essential (19)
ESCO's essential and optional tags describe how its taxonomy relates a skill to this occupation. They are not the essential functions of a job under the ADA, which an employer determines for its own role.
- analyse business plans
- analyse business processes
- analyse staff capacity
- assess the feasibility of implementing developments
- characteristics of products
- characteristics of services
- coordinate operational activities
- corporate social responsibility
- create a work atmosphere of continuous improvement
- create solutions to problems
- customer relationship management
- fix meetings
- follow company standards
- manage resources
- manage staff
- measure customer feedback
- motivate employees
- present reports
- supervise work
Optional (22)
- accounting techniques
- analyse customer service surveys
- contact customers
- customer insight
- discharge employees
- e-commerce systems
- handle customer complaints
- handle helpdesk problems
- keep records of customer interaction
- knowledge base
- manage budgets
- manage contracts
- manage customer service
- monitor customer service
- oversee record management
- perform customer management
- perform risk analysis
- plan health and safety procedures
- recruit employees
- social media marketing techniques
- teach customer service techniques
- train employees
O*NET equivalents
From the official ESCO–O*NET crosswalk, strongest match first. A broader occupation takes in this one; a narrower one is a part of it.
Closest occupations
Compare any occupation →ESCO occupations that share the most of this occupation's 19 essential skills. A plain count, not a hidden score.
call centre manager
12 shared · 16 more of its ownassess the feasibility of implementing developments, analyse staff capacity, create a work atmosphere of continuous improvement, coordinate operational activities
ESCO · Compare
contact centre supervisor
11 shared · 6 more of its ownmotivate employees, analyse staff capacity, customer relationship management, fix meetings
ESCO · Compare
membership manager
6 shared · 16 more of its owncustomer relationship management, supervise work, follow company standards, corporate social responsibility
ESCO · Compare
laundry and dry cleaning manager
6 shared · 19 more of its owncustomer relationship management, supervise work, follow company standards, corporate social responsibility
ESCO · Compare
garage manager
6 shared · 20 more of its owncustomer relationship management, supervise work, follow company standards, corporate social responsibility
ESCO · Compare
client relations manager
6 shared · 22 more of its ownfix meetings, supervise work, follow company standards, corporate social responsibility
ESCO · Compare
service manager
6 shared · 25 more of its owncustomer relationship management, supervise work, follow company standards, corporate social responsibility
ESCO · Compare
business manager
6 shared · 29 more of its ownanalyse business processes, create a work atmosphere of continuous improvement, analyse business plans, follow company standards
ESCO · Compare
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This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. ESCO occupations and skills are from the European Commission's ESCO classification, and the occupation crosswalk is the official ESCO–O*NET mapping by the ESCO Secretariat with USDOL/ETA. This service uses the ESCO classification of the European Commission. BlissPoint Analytics has modified all or some of this information: skill, task and descriptor ratings are rounded to one decimal, and ESCO occupations show Job Zone and interests copied from a crosswalked O*NET occupation. USDOL/ETA has not approved, endorsed, or tested these modifications.