BlissPoint Analytics

Occupation AtlasSpa Managers

O*NET · 11-9179.02

Spa Managers

Plan, direct, or coordinate activities of a spa facility. Coordinate programs, schedule and direct staff, and oversee financial activities.

Also called Day Spa Manager · Guest Experience Director · Health Spa Manager · Massage Department Manager · Medical Spa Manager · Spa Coordinator · Spa Director · Spa Operation Manager
4 more

Spa Operations Manager (Spa Ops Manager) · Spa Ops Manager · Spa Supervisor · Wellness Spa Manager

Job Zone 3 — Medium Preparation NeededHolland code ECS35 skills on file

Compare with another occupationCompare with Gambling Managers

Job Zone

  1. 1
  2. 2
  3. 3
  4. 4
  5. 5

Zone 3: Medium Preparation Needed

Medium preparation. Vocational training, related on-the-job experience, or an associate degree, with one to two years of training that combines experience and informal instruction.

Job Zone is O*NET's rating of how much education, experience and training an occupation typically needs — a property of the work, not of anyone doing it.

Occupational interest profile

ECSEnterprising · Conventional · Social — the three strongest interests, in order

  • E Enterprising7.00
  • C Conventional4.91
  • S Social4.19
  • R Realistic2.50
  • A Artistic1.84
  • I Investigative1.31

RIASEC (Holland) interests on O*NET's 0–7 scale: what the work draws on, not what any individual prefers. Hover a row for what each dimension means.

Education and experience

The education level respondents say the job requires, and the most common answer for experience and training.

  • High School Diploma or the equivalent21%
  • Post-Secondary Certificate12%
  • Some College Courses7%
  • Associate's Degree or other 2-year degree53%
  • Bachelor's Degree8%
Related work experience
Over 1 year, up to and including 2 years (47%)
On-site or in-plant training
Over 1 month, up to and including 3 months (41%)
On-the-job training
Over 6 months, up to and including 1 year (37%)

Typically associated skills

All 35 O*NET skills, most important first. Importance (1–5) says how much a skill matters here; level (0–7) says how much of it the work calls for, with O*NET's example of a nearby level. Neither is a proficiency rating of a person.

  • Monitoringbasic4.04.1Level 4 looks like: Monitor a meeting and revise the agenda to ensure important topics are discussed
  • Coordination4.04.0Level 4 looks like: Work with others to put a new roof on a house
  • Social Perceptiveness4.04.0Level 4 looks like: Be aware of how a coworker's promotion will affect a work group
  • Speakingbasic4.04.0Level 4 looks like: Interview applicants to obtain personal and work history
  • Critical Thinkingbasic3.94.0Level 4 looks like: Evaluate customer complaints and determine appropriate responses
  • Management of Personnel Resources3.93.9Level 4 looks like: Direct the activities of a road repair crew with minimal disruption of traffic flow
  • Active Listeningbasic3.93.8Level 4 looks like: Answer inquiries regarding credit references
  • Service Orientation3.93.8Level 4 looks like: Make flight reservations for customers using an online booking site
  • Judgment and Decision Making3.93.5Level 4 looks like: Evaluate a loan application for degree of risk
  • Time Management3.84.0Level 4 looks like: Allocate the time of subordinates to projects for the coming week
  • Active Learningbasic3.63.9Level 4 looks like: Determine the impact of new menu changes on a restaurant's purchasing requirements
  • Instructing3.63.4Level 4 looks like: Instruct a coworker in how to operate a software program
Show the other 23
  • Persuasion3.53.8Level 4 looks like: Convince a supervisor to purchase new office equipment
  • Systems Evaluation3.53.5Level 4 looks like: Identify the reasons why a client might be unhappy with a product
  • Reading Comprehensionbasic3.43.9Level 4 looks like: Understand an email from management describing new personnel policies
  • Learning Strategiesbasic3.43.5Level 4 looks like: Identify an alternative approach to help trainees who are having difficulties
  • Systems Analysis3.43.0Level 2 looks like: Determine how loss of a team member will affect the completion of a job
  • Management of Financial Resources3.34.1Level 4 looks like: Prepare and manage a budget for a short-term project
  • Negotiation3.33.4Level 4 looks like: Contract with a wholesaler to sell items at a given cost
  • Management of Material Resources3.13.5Level 4 looks like: Evaluate an annual uniform service contract for delivery drivers
  • Complex Problem Solving3.13.0Level 2 looks like: Lay out tools to complete a job
  • Writingbasic3.03.5Level 4 looks like: Write an email to staff outlining new directives
  • Mathematicsbasic3.03.0Level 2 looks like: Count the amount of change to be given to a customer
  • Operations Monitoring2.51.9Level 2 looks like: Monitor completion times while running a computer program
  • Quality Control Analysis2.32.1Level 2 looks like: Inspect a draft email for errors (e.g., grammar, punctuation)
  • Operation and Control1.91.5Level 2 looks like: Navigate the settings on an office printer to print on both sides of the paper
  • Troubleshooting1.81.1Level 2 looks like: Identify the source of a leak by looking under a machine
  • Technology Design1.61.0Level 2 looks like: Adjust exercise equipment for use by a customer
  • Operations Analysis1.60.9
  • Programming1.60.6
  • Equipment Selection1.3—
  • Equipment Maintenance1.0—
  • Installation1.0—
  • Repairing1.0—
  • Sciencebasic1.0—

Tasks

21 core

What people in this occupation do, as O*NET records it, core tasks first by importance (1–5).

  1. Respond to customer inquiries or complaints.4.6
  2. Coordinate facility schedules to maximize usage and efficiency.4.4
  3. Perform accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements.4.4
  4. Assess employee performance and suggest ways to improve work.4.3
  5. Check spa equipment to ensure proper functioning.4.2
  6. Establish spa budgets and financial goals.4.2
  7. Monitor operations to ensure compliance with applicable health, safety, or hygiene standards.4.2
  8. Verify staff credentials, such as educational and certification requirements.4.2
  9. Develop staff service or retail goals and guide staff in goal achievement.4.1
  10. Recruit, interview, or hire employees.4.1
  11. Schedule staff or supervise scheduling.4.1
  12. Maintain client databases.4.1
Show the other 9
  1. Inform staff of job responsibilities, performance expectations, client service standards, or corporate policies and guidelines.4.0
  2. Train staff in the use or sale of products, programs, or activities.4.0
  3. Inventory products and order new supplies.4.0
  4. Schedule guest appointments.4.0
  5. Plan or direct spa services and programs.3.9
  6. Develop or implement marketing strategies.3.9
  7. Sell products, services, or memberships.3.9
  8. Direct facility maintenance or repair.3.8
  9. Participate in continuing education classes to maintain current knowledge of industry.3.8

Knowledge

Bodies of knowledge the work draws on.

  • Customer and Personal Service5.05.3Level 4 looks like: Be responsible for 10 children at daycare
  • Sales and Marketing4.85.1Level 4 looks like: Introduce clients to a new line of products
  • English Language4.75.2Level 4 looks like: Edit an article for a news website
  • Administration and Management4.44.6Level 4 looks like: Monitor progress of a project to ensure timely completion
  • Education and Training4.25.0Level 4 looks like: Lead a quality improvement seminar
  • Administrative3.84.6Level 4 looks like: Type 30 words per minute
  • Mathematics3.64.6Level 4 looks like: Analyze data to determine areas with the highest sales
  • Personnel and Human Resources3.64.5Level 4 looks like: Interview applicants for an administrative position
Show all 33
  • Communications and Media3.23.4Level 4 looks like: Host a music radio show
  • Economics and Accounting3.13.8Level 4 looks like: Develop financial investment programs for individual clients
  • Public Safety and Security2.92.7
  • Telecommunications2.91.9Level 1 looks like: Send an email
  • Psychology2.83.0Level 4 looks like: Understand the impact of alcohol on human responses
  • Computers and Electronics2.53.1Level 4 looks like: Use a computer to format a document
  • Chemistry2.42.2Level 1 looks like: Use a common household bug spray
  • Law and Government2.32.1Level 1 looks like: Describe the length of a U.S. presidential term
  • Philosophy and Theology2.32.1Level 1 looks like: Watch a TV show on family values
  • Medicine and Dentistry2.21.8Level 1 looks like: Use a band-aid
  • Sociology and Anthropology2.11.7Level 1 looks like: Identify two cultures in a story as being different
  • Foreign Language1.81.0Level 1 looks like: Say "please" and "thank you" in a foreign language
  • Production and Processing1.81.7Level 1 looks like: Put a computer back into its packing materials
  • Therapy and Counseling1.81.9Level 1 looks like: Put ice on a sprained ankle
  • Design1.61.0Level 1 looks like: Draw a straight line 4 3/16 inches long
  • Physics1.60.9Level 1 looks like: Use a crowbar to pry open a box
  • Biology1.51.0Level 1 looks like: Feed domestic animals
  • Engineering and Technology1.51.1Level 1 looks like: Install a door lock
  • History and Archeology1.41.2Level 1 looks like: Take a class in US history
  • Mechanical1.40.7Level 1 looks like: Replace the filters in a furnace
  • Transportation1.41.0Level 1 looks like: Ride a train to work
  • Building and Construction1.3—
  • Fine Arts1.2—
  • Geography1.2—
  • Food Production1.1—

Abilities

Enduring capacities the work calls for.

  • Oral Comprehension4.04.0Level 4 looks like: Understand a coach's oral instructions for a sport
  • Oral Expression4.04.0Level 4 looks like: Give instructions to a lost motorist
  • Problem Sensitivity4.03.9Level 4 looks like: Notice from a subtle difference in a client's mood that something is bothering them
  • Deductive Reasoning3.93.8
  • Speech Clarity3.93.6Level 4 looks like: Make stadium-wide announcements during a sporting event
  • Speech Recognition3.83.9Level 4 looks like: Identify a former customer's voice over the phone
  • Written Comprehension3.53.8Level 4 looks like: Understand an apartment lease
  • Written Expression3.53.8Level 4 looks like: Write a job recommendation for a subordinate
Show all 52
  • Inductive Reasoning3.43.5Level 4 looks like: Determine the prime suspect based on crime scene evidence
  • Near Vision3.43.6
  • Fluency of Ideas3.33.5Level 4 looks like: Think of as many ideas as possible for the name of a new company
  • Information Ordering3.13.3Level 2 looks like: Follow the correct steps to make change
  • Number Facility3.13.1Level 3 looks like: Calculate a discounted price
  • Originality3.13.4Level 4 looks like: Redesign job tasks to be interesting for employees
  • Category Flexibility3.03.0Level 3 looks like: Classify flowers according to size, color, and smell
  • Selective Attention3.02.8Level 2 looks like: Answer a business call with coworkers talking nearby
  • Time Sharing3.02.8Level 3 looks like: Watch street signs while driving at 30 miles an hour
  • Mathematical Reasoning2.93.1Level 4 looks like: Decide how to calculate profits to determine the amounts of yearly bonuses
  • Far Vision2.82.8Level 2 looks like: Read a roadside billboard
  • Flexibility of Closure2.62.8Level 2 looks like: Detect that your phone is ringing while at a concert
  • Memorization2.62.8
  • Perceptual Speed2.42.5Level 2 looks like: Sort mail according to ZIP codes with no time pressure
  • Auditory Attention2.32.0Level 2 looks like: Listen to a lecture while people nearby are talking
  • Speed of Closure2.32.3Level 3 looks like: Recognize a song after hearing only the first few notes
  • Visualization2.32.4Level 2 looks like: Imagine how to place paper in a printer so that the letterhead comes out on top
  • Trunk Strength2.12.0Level 2 looks like: Sit up in an office chair
  • Visual Color Discrimination2.12.0Level 1 looks like: Separate laundry into colors and whites
  • Finger Dexterity2.01.9Level 2 looks like: Put coins in a parking meter
  • Hearing Sensitivity1.91.6Level 2 looks like: Notice a doorbell ringing
  • Arm-Hand Steadiness1.81.5Level 2 looks like: Light a candle
  • Manual Dexterity1.81.1Level 1 looks like: Screw a light bulb into a light socket
  • Wrist-Finger Speed1.81.0Level 2 looks like: Use a screwdriver to twist in a screw
  • Control Precision1.61.0Level 2 looks like: Adjust a room light with a dimmer switch
  • Depth Perception1.60.9
  • Dynamic Strength1.40.4
  • Gross Body Coordination1.40.5
  • Multilimb Coordination1.3—
  • Reaction Time1.3—
  • Response Orientation1.3—
  • Spatial Orientation1.3—
  • Stamina1.3—
  • Static Strength1.3—
  • Extent Flexibility1.1—
  • Gross Body Equilibrium1.1—
  • Peripheral Vision1.1—
  • Rate Control1.1—
  • Dynamic Flexibility1.0—
  • Explosive Strength1.0—
  • Glare Sensitivity1.0—
  • Night Vision1.0—
  • Sound Localization1.0—
  • Speed of Limb Movement1.0—

Work activities

Kinds of activity the work is made of.

  • Coaching and Developing Others4.76.1Level 7 looks like: Coach a college athletic team
  • Making Decisions and Solving Problems4.65.9
  • Resolving Conflicts and Negotiating with Others4.65.2Level 4 looks like: Get two subordinates to agree about vacation schedules
  • Communicating with Supervisors, Peers, or Subordinates4.55.8
  • Guiding, Directing, and Motivating Subordinates4.55.6
  • Judging the Qualities of Objects, Services, or People4.55.5Level 4 looks like: Determine the value of property lost in a fire
  • Staffing Organizational Units4.55.5Level 4 looks like: Interview candidates for a sales position and make hiring recommendations
  • Training and Teaching Others4.55.1Level 4 looks like: Teach a social sciences course to high school students
Show all 41
  • Communicating with People Outside the Organization4.45.1Level 4 looks like: Present information to potential clients about available services
  • Performing for or Working Directly with the Public4.45.4Level 4 looks like: Sell shoes in a crowded shoe store
  • Developing and Building Teams4.34.4Level 4 looks like: Lead an assembly team in an automobile plant
  • Coordinating the Work and Activities of Others4.25.3Level 4 looks like: Organize the cleanup crew after a major sporting event
  • Monitoring and Controlling Resources4.25.5Level 4 looks like: Work as a chef responsible for ordering food for the menu
  • Thinking Creatively4.25.1Level 4 looks like: Adapt popular music for a high school marching band
  • Establishing and Maintaining Interpersonal Relationships4.05.4Level 4 looks like: Maintain good working relationships with almost all coworkers and clients
  • Organizing, Planning, and Prioritizing Work4.04.8Level 4 looks like: Plan and adjust a personal to-do list according to changing demands
  • Developing Objectives and Strategies3.95.0Level 4 looks like: Develop the plan to complete the merger of two organizations over a 3-year period
  • Performing Administrative Activities3.94.9Level 4 looks like: Complete tax forms for a small business
  • Selling or Influencing Others3.94.5Level 4 looks like: Make a sales pitch to convince others to buy a product
  • Updating and Using Relevant Knowledge3.94.9Level 4 looks like: Keep current on changes in maintenance procedures for repairing sports cars
  • Providing Consultation and Advice to Others3.84.9Level 4 looks like: Recommend a new software package to increase operational efficiency
  • Evaluating Information to Determine Compliance with Standards3.74.9Level 4 looks like: Evaluate a complicated insurance claim for compliance with policy terms
  • Getting Information3.74.8Level 4 looks like: Review a budget
  • Identifying Objects, Actions, and Events3.64.4Level 4 looks like: Judge the suitability of food products for an event
  • Monitoring Processes, Materials, or Surroundings3.64.7Level 4 looks like: Test electrical circuits
  • Processing Information3.64.7Level 4 looks like: Calculate the adjustments for insurance claims
  • Assisting and Caring for Others3.54.1Level 4 looks like: Help a medical patient find in-home assistance or healthcare
  • Scheduling Work and Activities3.54.0Level 4 looks like: Prepare the work schedule for salesclerks in a large retail store
  • Working with Computers3.43.9Level 4 looks like: Write software for keeping track of parts in inventory
  • Analyzing Data or Information3.23.9Level 4 looks like: Determine the interest cost to finance a new building
  • Estimating the Quantifiable Characteristics of Products, Events, or Information3.23.9Level 4 looks like: Estimate the time required to evacuate a city in the event of a major disaster
  • Inspecting Equipment, Structures, or Materials3.14.1Level 4 looks like: Inspect equipment in a chemical processing plant
  • Documenting/Recording Information2.92.9
  • Interpreting the Meaning of Information for Others2.73.0Level 4 looks like: Interpret how foreign tax laws apply to U.S. exports
  • Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment2.42.6
  • Handling and Moving Objects2.23.2Level 4 looks like: Arrange books in a library
  • Performing General Physical Activities2.22.8
  • Repairing and Maintaining Mechanical Equipment2.12.1Level 1 looks like: Make simple, external adjustments to a door hinge with ordinary hand tools
  • Controlling Machines and Processes1.82.0Level 1 looks like: Operate a cash register
  • Repairing and Maintaining Electronic Equipment1.81.6Level 1 looks like: Use display settings to adjust a television picture
  • Operating Vehicles, Mechanized Devices, or Equipment1.51.3Level 1 looks like: Drive a car

Work context

The conditions most characteristic of the work, on O*NET's 1–5 context scale.

  • Contact With Others5.0
  • Indoors, Environmentally Controlled5.0
  • Telephone Conversations5.0
  • Face-to-Face Discussions with Individuals and Within Teams4.9
  • Determine Tasks, Priorities and Goals4.8
  • Freedom to Make Decisions4.8
  • Work With or Contribute to a Work Group or Team4.7
  • Deal With External Customers or the Public in General4.5
  • E-Mail4.3
  • Coordinate or Lead Others in Accomplishing Work Activities4.2

Technology

36 tools

Software used in this work. In demand: among the tools job postings for this occupation name most. Hot: often named in job postings across the economy.

In demand (1)

  • Microsoft Office softwarehot

Hot (5; 1 more marked hot above)

  • Facebook
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Word
Other tools (30)
  • Bizlink Salon Manager
  • Booker Software SpaBooker
  • ClienTrak!
  • CRIMPERS Management Software CRIMPERS Salon Software
  • CSI Software Spa Management
  • DaySmart Software Salon Iris
  • Elite Software Elite Salon & Spa Management
  • Elite Software Elite Salon & Spa Payroll
  • Envision Salon
  • Floydware Rosy
  • Innovative Business Computer Solutions Spa/Salon Manager
  • intelligenz Solutions intelliSpa
  • Leprechaun Spa and Salon Software
  • ManageMySpa
  • MIKAL SMS
  • Milano Spa
  • Millennium SpaSalon
  • MINDBODY business management software
  • Neill Technologies SpaBiz
  • Oracle Taleo
  • PAR Technology SpaSoft
  • ProSolutions Software Transcend
  • Rogers Software Development SuperSalon
  • Shortcuts Software Shortcuts Spa
  • SpaGuru
  • Syntec Systems Insight
  • TouchSuite Salon
  • Twitter
  • Web browser software
  • YouTube

Related occupations

O*NET's own list of the occupations most related to this one, closest first.

  1. Fitness and Wellness Coordinators
  2. First-Line Supervisors of Personal Service Workers
  3. Skincare Specialists
  4. Lodging Managers
  5. First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services
  6. Medical and Health Services Managers
  7. Massage Therapists
  8. Hairdressers, Hairstylists, and Cosmetologists
  9. First-Line Supervisors of Housekeeping and Janitorial Workers
  10. First-Line Supervisors of Office and Administrative Support Workers

ESCO equivalents

From the official ESCO–O*NET crosswalk, strongest match first. A broader occupation takes in this one; a narrower one is a part of it.

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This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. ESCO occupations and skills are from the European Commission's ESCO classification, and the occupation crosswalk is the official ESCO–O*NET mapping by the ESCO Secretariat with USDOL/ETA. This service uses the ESCO classification of the European Commission. BlissPoint Analytics has modified all or some of this information: skill, task and descriptor ratings are rounded to one decimal, and ESCO occupations show Job Zone and interests copied from a crosswalked O*NET occupation. USDOL/ETA has not approved, endorsed, or tested these modifications.