Occupation AtlasSkillsperform customer management
Skill · Occupation Atlas
perform customer management
Needed by 10 occupations in ESCO.
Occupations that list it
Essential first, then O*NET-rated by importance, then optional. 10 in all.
- customer contact centre information clerk
- information manager
- librarian
- service manager
- archivist
- business developer
- chemical application specialist
- client relations manager
- communication scientist
- contact centre manager
ESCO's essential and optional tags describe how its taxonomy relates a skill to an occupation. They are not the essential functions of a job under the ADA, which an employer determines for its own role. O*NET importance says how much a skill matters in an occupation, from 1 to 5; it is not a proficiency level.
Often appears with
Skills most often needed alongside it, with how many occupations need both.
- customer relationship management6
- analyse business plans4
- communicate with customers4
- contact customers4
- customer service4
- keep records of customer interaction4
- knowledge base4
- measure customer feedback4
- recruit employees4
- use databases4
- analyse business processes3
- analyse customer service surveys3
- build business relationships3
- business analysis3
This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. ESCO occupations and skills are from the European Commission's ESCO classification, and the occupation crosswalk is the official ESCO–O*NET mapping by the ESCO Secretariat with USDOL/ETA. This service uses the ESCO classification of the European Commission. BlissPoint Analytics has modified all or some of this information: skill, task and descriptor ratings are rounded to one decimal, and ESCO occupations show Job Zone and interests copied from a crosswalked O*NET occupation. USDOL/ETA has not approved, endorsed, or tested these modifications.