Occupation AtlasSkillsmaintain customer records
Skill · Occupation Atlas
maintain customer records
Needed by 24 occupations in ESCO.
Occupations that list it
Essential first, then O*NET-rated by importance, then optional. 24 in all.
- bed and breakfast operator
- billing clerk
- customer experience manager
- hospitality establishment receptionist
- night auditor
- sales account manager
- sales engineer
- ticket issuing clerk
- tourist information centre manager
- tourist information officer
- travel agent
- travel consultant
- bank teller
- camping ground manager
- camping ground operative
- commercial art gallery manager
- ICT account manager
- motor vehicles parts advisor
- rooms division manager
- specialised seller
- ticket sales agent
- tour operator representative
- typist
- vehicle technician
ESCO's essential and optional tags describe how its taxonomy relates a skill to an occupation. They are not the essential functions of a job under the ADA, which an employer determines for its own role. O*NET importance says how much a skill matters in an occupation, from 1 to 5; it is not a proficiency level.
Often appears with
Skills most often needed alongside it, with how many occupations need both.
- maintain customer service15
- process payments13
- identify customer's needs12
- comply with food safety and hygiene11
- process booking11
- assist clients with special needs10
- handle customer complaints10
- implement marketing strategies10
- implement sales strategies10
- provide tourism related information9
- communicate with customers7
- ecotourism7
- greet guests7
- process reservations7
This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. ESCO occupations and skills are from the European Commission's ESCO classification, and the occupation crosswalk is the official ESCO–O*NET mapping by the ESCO Secretariat with USDOL/ETA. This service uses the ESCO classification of the European Commission. BlissPoint Analytics has modified all or some of this information: skill, task and descriptor ratings are rounded to one decimal, and ESCO occupations show Job Zone and interests copied from a crosswalked O*NET occupation. USDOL/ETA has not approved, endorsed, or tested these modifications.