Occupation AtlasHotel, Motel, and Resort Desk Clerks
O*NET · 43-4081.00
Hotel, Motel, and Resort Desk Clerks
Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
28 more
Front Desk Rep · Front Desk Representative (Front Desk Rep) · Front Office Agent · GSA · GSR · Guest Service Agent · Guest Service Representative (GSR) · Guest Service Worker · Guest Services Agent (GSA) · Guest Services Associate · Guest Services Attendant · Hall Clerk · Hotel Associate · Hotel Clerk · Hotel Desk Clerk · Hotel Front Desk Agent · Hotel Front Desk Clerk · Hotel Night Auditor · Hotel Receptionist · Hotel Registration Clerk · Hotel Reservation Agent · Lobby Attendant · Motel Clerk · Motel Front Desk Attendant · Motel Front Desk Clerk · Night Auditor · Reservationist · Resort Desk Clerk
Compare with another occupationCompare with Reservation and Transportation Ticket Agents and Travel Clerks
Job Zone
- 1
- 2
- 3
- 4
- 5
Zone 2: Some Preparation Needed
Some preparation. Usually a high school diploma, some previous work-related skill or experience, and a few months to a year of training with experienced workers.
Job Zone is O*NET's rating of how much education, experience and training an occupation typically needs — a property of the work, not of anyone doing it.
Occupational interest profile
CSEConventional · Social · Enterprising — the three strongest interests, in order
- C Conventional5.72
- S Social4.49
- E Enterprising3.80
- R Realistic2.62
- A Artistic1.35
- I Investigative1.00
RIASEC (Holland) interests on O*NET's 0–7 scale: what the work draws on, not what any individual prefers. Hover a row for what each dimension means.
Education and experience
The education level respondents say the job requires, and the most common answer for experience and training.
- Related work experience
- None (52%)
- On-site or in-plant training
- Up to and including 1 month (36%)
- On-the-job training
- Anything beyond short demonstration, up to and including 1 month (35%)
Typically associated skills
All 35 O*NET skills, most important first. Importance (1–5) says how much a skill matters here; level (0–7) says how much of it the work calls for, with O*NET's example of a nearby level. Neither is a proficiency rating of a person.
- Social PerceptivenessImportance 3.8Level 3.3Level 4 looks like: Be aware of how a coworker's promotion will affect a work group
- SpeakingbasicImportance 3.8Level 3.0Level 2 looks like: Greet tourists and explain tourist attractions
- Service OrientationImportance 3.6Level 3.6Level 4 looks like: Make flight reservations for customers using an online booking site
- Active ListeningbasicImportance 3.4Level 3.3Level 4 looks like: Answer inquiries regarding credit references
- CoordinationImportance 3.1Level 3.1Level 4 looks like: Work with others to put a new roof on a house
- Reading ComprehensionbasicImportance 3.0Level 3.5Level 4 looks like: Understand an email from management describing new personnel policies
- Management of Personnel ResourcesImportance 3.0Level 3.0Level 2 looks like: Encourage a coworker who is having difficulty finishing a project
- MonitoringbasicImportance 3.0Level 3.0Level 2 looks like: Proofread and correct a letter
- Time ManagementImportance 3.0Level 3.0Level 2 looks like: Keep a monthly calendar of appointments
- Judgment and Decision MakingImportance 3.0Level 2.9Level 2 looks like: Decide how scheduling a break will affect work flow
- Complex Problem SolvingImportance 3.0Level 2.8Level 2 looks like: Lay out tools to complete a job
- Critical ThinkingbasicImportance 2.9Level 3.5Level 4 looks like: Evaluate customer complaints and determine appropriate responses
Show the other 23
- InstructingImportance 2.9Level 2.9Level 2 looks like: Instruct a new employee in the use of a timekeeping system
- NegotiationImportance 2.9Level 2.9Level 2 looks like: Present justification to a manager for altering a work schedule
- PersuasionImportance 2.9Level 2.9Level 2 looks like: Solicit donations for a charity
- WritingbasicImportance 2.9Level 2.9Level 2 looks like: Write down a guest's order at a restaurant
- Active LearningbasicImportance 2.8Level 2.3Level 2 looks like: Think about the implications of a news article for job opportunities
- Learning StrategiesbasicImportance 2.6Level 2.6Level 2 looks like: Learn a different method of completing a task from a coworker
- MathematicsbasicImportance 2.6Level 2.1Level 2 looks like: Count the amount of change to be given to a customer
- Systems EvaluationImportance 2.3Level 2.3Level 2 looks like: Determine why estimates for the time to complete a task are overly optimistic
- Systems AnalysisImportance 2.3Level 2.1Level 2 looks like: Determine how loss of a team member will affect the completion of a job
- Operations MonitoringImportance 2.1Level 1.5Level 2 looks like: Monitor completion times while running a computer program
- Quality Control AnalysisImportance 2.0Level 1.4Level 2 looks like: Inspect a draft email for errors (e.g., grammar, punctuation)
- Technology DesignImportance 1.9Level 0.9
- ProgrammingImportance 1.8Level 0.9
- Management of Financial ResourcesImportance 1.6Level 0.9
- Management of Material ResourcesImportance 1.4Level 0.8
- TroubleshootingImportance 1.4Level 0.5
- Operation and ControlImportance 1.1Level —
- Equipment MaintenanceImportance 1.0Level —
- Equipment SelectionImportance 1.0Level —
- InstallationImportance 1.0Level —
- Operations AnalysisImportance 1.0Level —
- RepairingImportance 1.0Level —
- SciencebasicImportance 1.0Level —
Tasks
16 core · 4 supplementalWhat people in this occupation do, as O*NET records it, core tasks first by importance (1–5).
- Greet, register, and assign rooms to guests of hotels or motels.Importance 4.8
- Make and confirm reservations.Importance 4.8
- Verify customers' credit, and establish how the customer will pay for the accommodation.Importance 4.6
- Issue room keys and escort instructions to bellhops.Importance 4.5
- Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.Importance 4.5
- Transmit and receive messages, using telephones or telephone switchboards.Importance 4.5
- Advise housekeeping staff when rooms have been vacated and are ready for cleaning.Importance 4.5
- Keep records of room availability and guests' accounts, manually or using computers.Importance 4.4
- Compute bills, collect payments, and make change for guests.Importance 4.4
- Review accounts and charges with guests during the check out process.Importance 4.4
- Contact housekeeping or maintenance staff when guests report problems.Importance 4.4
- Record guest comments or complaints, referring customers to managers as necessary.Importance 4.4
Show the other 8
- Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.Importance 4.4
- Clean and maintain lobby and common areas, such as restocking supplies and watering plants.Importance 4.2
- Date-stamp, sort, and rack incoming mail and messages.Importance 4.0
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.Importance 4.0
- Deposit guests' valuables in hotel safes or safe-deposit boxes.Importance 4.0
- Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.Importance 3.8
- Plan, schedule or supervise the work of other employees.Importance 3.7
- Arrange tours, taxis, or restaurant reservations for customers.Importance 2.7
Knowledge
Bodies of knowledge the work draws on.
- Customer and Personal ServiceImportance 4.4Level 4.4Level 4 looks like: Be responsible for 10 children at daycare
- English LanguageImportance 4.2Level 4.1Level 4 looks like: Edit an article for a news website
- Public Safety and SecurityImportance 3.7Level 3.1Level 4 looks like: Inspect a building site for safety violations
- AdministrativeImportance 3.6Level 4.2Level 4 looks like: Type 30 words per minute
- Computers and ElectronicsImportance 3.4Level 3.3Level 4 looks like: Use a computer to format a document
- Administration and ManagementImportance 3.2Level 2.8
- MathematicsImportance 3.1Level 3.0Level 4 looks like: Analyze data to determine areas with the highest sales
- Sales and MarketingImportance 2.9Level 2.7
Show all 33
- Economics and AccountingImportance 2.8Level 2.7
- Personnel and Human ResourcesImportance 2.6Level 2.0Level 1 looks like: Fill out a medical claim form
- TelecommunicationsImportance 2.6Level 1.1Level 1 looks like: Send an email
- Communications and MediaImportance 2.5Level 2.1Level 1 looks like: Write a thank you note
- Education and TrainingImportance 2.5Level 2.4Level 1 looks like: Show someone how to bowl
- Law and GovernmentImportance 2.3Level 1.6Level 1 looks like: Describe the length of a U.S. presidential term
- PsychologyImportance 2.2Level 1.9Level 1 looks like: Monitor several children on a playground
- TransportationImportance 2.2Level 1.7Level 1 looks like: Ride a train to work
- Production and ProcessingImportance 2.1Level 1.8Level 1 looks like: Put a computer back into its packing materials
- Engineering and TechnologyImportance 2.0Level 1.4Level 1 looks like: Install a door lock
- Foreign LanguageImportance 2.0Level 1.7Level 1 looks like: Say "please" and "thank you" in a foreign language
- MechanicalImportance 2.0Level 1.6Level 1 looks like: Replace the filters in a furnace
- ChemistryImportance 1.9Level 1.7Level 1 looks like: Use a common household bug spray
- Food ProductionImportance 1.9Level 1.7Level 1 looks like: Grow herbs in the kitchen
- GeographyImportance 1.9Level 1.6Level 1 looks like: Know the capital of the United States
- Sociology and AnthropologyImportance 1.8Level 1.3Level 1 looks like: Identify two cultures in a story as being different
- Medicine and DentistryImportance 1.7Level 1.5Level 1 looks like: Use a band-aid
- Therapy and CounselingImportance 1.7Level 1.3Level 1 looks like: Put ice on a sprained ankle
- Philosophy and TheologyImportance 1.6Level 1.4Level 1 looks like: Watch a TV show on family values
- PhysicsImportance 1.6Level 0.6Level 1 looks like: Use a crowbar to pry open a box
- Building and ConstructionImportance 1.5Level 0.9Level 1 looks like: Choose the proper type of wood for adding a deck onto a house
- DesignImportance 1.4Level —
- History and ArcheologyImportance 1.4Level 0.8Level 1 looks like: Take a class in US history
- BiologyImportance 1.3Level —
- Fine ArtsImportance 1.2Level —
Abilities
Enduring capacities the work calls for.
- Oral ComprehensionImportance 3.9Level 3.8Level 4 looks like: Understand a coach's oral instructions for a sport
- Oral ExpressionImportance 3.9Level 4.0Level 4 looks like: Give instructions to a lost motorist
- Speech ClarityImportance 3.4Level 3.3Level 4 looks like: Make stadium-wide announcements during a sporting event
- Speech RecognitionImportance 3.4Level 3.6Level 4 looks like: Identify a former customer's voice over the phone
- Near VisionImportance 3.3Level 3.5Level 2 looks like: Read indicators on the dashboard of a car
- Problem SensitivityImportance 3.3Level 3.0Level 2 looks like: Recognize that an unplugged lamp won't work
- Category FlexibilityImportance 3.0Level 3.0Level 3 looks like: Classify flowers according to size, color, and smell
- Deductive ReasoningImportance 3.0Level 3.0Level 2 looks like: Know that a stalled car can coast downhill
Show all 52
- Information OrderingImportance 3.0Level 3.0Level 2 looks like: Follow the correct steps to make change
- Written ComprehensionImportance 3.0Level 3.1Level 4 looks like: Understand an apartment lease
- Written ExpressionImportance 3.0Level 3.0Level 4 looks like: Write a job recommendation for a subordinate
- Fluency of IdeasImportance 2.9Level 3.0Level 2 looks like: Name four different uses for a screwdriver
- Inductive ReasoningImportance 2.9Level 3.0Level 2 looks like: Decide what to wear based on the weather report
- OriginalityImportance 2.9Level 2.4Level 2 looks like: Use a credit card to open a locked door
- Selective AttentionImportance 2.9Level 2.9Level 2 looks like: Answer a business call with coworkers talking nearby
- Far VisionImportance 2.8Level 2.8Level 2 looks like: Read a roadside billboard
- Mathematical ReasoningImportance 2.8Level 2.0Level 1 looks like: Determine how much 20 oranges will cost when they are priced at 5 for 4 dollars
- Number FacilityImportance 2.8Level 2.4Level 3 looks like: Calculate a discounted price
- Finger DexterityImportance 2.5Level 2.0Level 2 looks like: Put coins in a parking meter
- Auditory AttentionImportance 2.3Level 2.1Level 2 looks like: Listen to a lecture while people nearby are talking
- Flexibility of ClosureImportance 2.3Level 2.3Level 2 looks like: Detect that your phone is ringing while at a concert
- Time SharingImportance 2.3Level 2.3Level 2 looks like: Listen to music while entering numbers into a spreadsheet
- Arm-Hand SteadinessImportance 2.1Level 2.0Level 2 looks like: Light a candle
- Manual DexterityImportance 2.1Level 2.0Level 1 looks like: Screw a light bulb into a light socket
- MemorizationImportance 2.1Level 2.5Level 1 looks like: Remember the number on your bus to be sure you get back on the right one
- Perceptual SpeedImportance 2.1Level 2.4Level 2 looks like: Sort mail according to ZIP codes with no time pressure
- Speed of ClosureImportance 2.1Level 2.1Level 3 looks like: Recognize a song after hearing only the first few notes
- Trunk StrengthImportance 2.1Level 2.0Level 2 looks like: Sit up in an office chair
- Visual Color DiscriminationImportance 2.1Level 2.0Level 1 looks like: Separate laundry into colors and whites
- Control PrecisionImportance 2.0Level 1.8Level 2 looks like: Adjust a room light with a dimmer switch
- Hearing SensitivityImportance 2.0Level 1.9Level 2 looks like: Notice a doorbell ringing
- VisualizationImportance 2.0Level 2.1Level 2 looks like: Imagine how to place paper in a printer so that the letterhead comes out on top
- Spatial OrientationImportance 1.8Level 0.8
- Static StrengthImportance 1.6Level 1.0Level 1 looks like: Push an empty shopping cart
- Dynamic StrengthImportance 1.5Level 0.9
- Explosive StrengthImportance 1.5Level 0.8
- Gross Body EquilibriumImportance 1.5Level 0.6
- Multilimb CoordinationImportance 1.5Level 0.8
- Depth PerceptionImportance 1.4Level 0.5
- Extent FlexibilityImportance 1.4Level 0.6
- Gross Body CoordinationImportance 1.4Level 0.5
- StaminaImportance 1.4Level 0.5Level 1 looks like: Walk 1/4 mile
- Wrist-Finger SpeedImportance 1.3Level —
- Dynamic FlexibilityImportance 1.0Level —
- Glare SensitivityImportance 1.0Level —
- Night VisionImportance 1.0Level —
- Peripheral VisionImportance 1.0Level —
- Rate ControlImportance 1.0Level —
- Reaction TimeImportance 1.0Level —
- Response OrientationImportance 1.0Level —
- Sound LocalizationImportance 1.0Level —
- Speed of Limb MovementImportance 1.0Level —
Work activities
Kinds of activity the work is made of.
- Working with ComputersImportance 4.6Level 3.5Level 4 looks like: Write software for keeping track of parts in inventory
- Getting InformationImportance 4.5Level 3.8Level 4 looks like: Review a budget
- Performing for or Working Directly with the PublicImportance 4.4Level 4.9Level 4 looks like: Sell shoes in a crowded shoe store
- Making Decisions and Solving ProblemsImportance 4.3Level 3.9Level 4 looks like: Select the location for a major retail store
- Communicating with Supervisors, Peers, or SubordinatesImportance 4.2Level 4.0Level 4 looks like: Report the results of a sales meeting to a supervisor
- Resolving Conflicts and Negotiating with OthersImportance 4.1Level 3.8Level 4 looks like: Get two subordinates to agree about vacation schedules
- Establishing and Maintaining Interpersonal RelationshipsImportance 3.9Level 4.7Level 4 looks like: Maintain good working relationships with almost all coworkers and clients
- Identifying Objects, Actions, and EventsImportance 3.9Level 3.5Level 4 looks like: Judge the suitability of food products for an event
Show all 41
- Processing InformationImportance 3.8Level 3.5Level 4 looks like: Calculate the adjustments for insurance claims
- Updating and Using Relevant KnowledgeImportance 3.6Level 3.7Level 4 looks like: Keep current on changes in maintenance procedures for repairing sports cars
- Documenting/Recording InformationImportance 3.5Level 3.1Level 4 looks like: Document the results of a crime scene investigation
- Organizing, Planning, and Prioritizing WorkImportance 3.4Level 3.7Level 4 looks like: Plan and adjust a personal to-do list according to changing demands
- Performing Administrative ActivitiesImportance 3.4Level 3.2Level 4 looks like: Complete tax forms for a small business
- Communicating with People Outside the OrganizationImportance 3.3Level 3.2Level 4 looks like: Present information to potential clients about available services
- Coordinating the Work and Activities of OthersImportance 3.3Level 3.1Level 4 looks like: Organize the cleanup crew after a major sporting event
- Selling or Influencing OthersImportance 3.3Level 3.3Level 4 looks like: Make a sales pitch to convince others to buy a product
- Analyzing Data or InformationImportance 3.2Level 3.2Level 4 looks like: Determine the interest cost to finance a new building
- Assisting and Caring for OthersImportance 3.2Level 3.4Level 4 looks like: Help a medical patient find in-home assistance or healthcare
- Monitoring Processes, Materials, or SurroundingsImportance 3.2Level 3.3Level 4 looks like: Test electrical circuits
- Training and Teaching OthersImportance 3.2Level 3.1Level 4 looks like: Teach a social sciences course to high school students
- Coaching and Developing OthersImportance 3.1Level 3.0Level 4 looks like: Provide on-the-job training for administrative workers
- Evaluating Information to Determine Compliance with StandardsImportance 3.1Level 2.6
- Judging the Qualities of Objects, Services, or PeopleImportance 3.1Level 2.9
- Developing and Building TeamsImportance 3.0Level 2.7
- Guiding, Directing, and Motivating SubordinatesImportance 2.9Level 2.8
- Thinking CreativelyImportance 2.9Level 2.9
- Interpreting the Meaning of Information for OthersImportance 2.8Level 2.3Level 1 looks like: Interpret a blood pressure reading
- Providing Consultation and Advice to OthersImportance 2.7Level 2.4Level 1 looks like: Work in a position that requires little advising of others
- Developing Objectives and StrategiesImportance 2.6Level 2.5Level 1 looks like: Plan the holiday schedule for an airline workforce
- Handling and Moving ObjectsImportance 2.6Level 3.2Level 4 looks like: Arrange books in a library
- Inspecting Equipment, Structures, or MaterialsImportance 2.6Level 1.8Level 1 looks like: Check that doors to building are locked
- Monitoring and Controlling ResourcesImportance 2.6Level 2.6
- Performing General Physical ActivitiesImportance 2.6Level 2.1Level 1 looks like: Walk between workstations in a small office
- Scheduling Work and ActivitiesImportance 2.6Level 2.6
- Estimating the Quantifiable Characteristics of Products, Events, or InformationImportance 2.4Level 1.7Level 1 looks like: Estimate the size of household furniture to be shipped
- Staffing Organizational UnitsImportance 2.2Level 1.8Level 1 looks like: Work in a position that has minimal staffing requirements
- Controlling Machines and ProcessesImportance 2.0Level 1.4Level 1 looks like: Operate a cash register
- Operating Vehicles, Mechanized Devices, or EquipmentImportance 1.7Level 0.9Level 1 looks like: Drive a car
- Repairing and Maintaining Electronic EquipmentImportance 1.7Level 1.2Level 1 looks like: Use display settings to adjust a television picture
- Repairing and Maintaining Mechanical EquipmentImportance 1.6Level 0.9Level 1 looks like: Make simple, external adjustments to a door hinge with ordinary hand tools
- Drafting, Laying Out, and Specifying Technical Devices, Parts, and EquipmentImportance 1.4Level —
Work context
The conditions most characteristic of the work, on O*NET's 1–5 context scale.
Technology
16 toolsSoftware used in this work. In demand: among the tools job postings for this occupation name most. Hot: often named in job postings across the economy.
In demand (2)
- Microsoft Office softwarehot
- Property management system PMS software
Hot (6; 1 more marked hot above)
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Word
- Yardi software
Other tools (8)
- ASI FrontDesk
- Blink
- Delphi Technology
- Incident tracking software
- InnQuest roomMaster
- Microsoft Publisher
- Ramesys Hospitality
- Resort Data Processing
Related occupations
O*NET's own list of the occupations most related to this one, closest first.
ESCO equivalents
From the official ESCO–O*NET crosswalk, strongest match first. A broader occupation takes in this one; a narrower one is a part of it.
Closest occupations
Compare any occupation →Other O*NET occupations whose importance ratings on the 35 skills both rate are nearest to this one's, with the biggest differences named. A plain rule, not a hidden score.
Reservation and Transportation Ticket Agents and Travel Clerks
Average difference 0.2 points · Operations Analysis +0.8, Management of Personnel Resources −0.7
O*NET · Zone 2 · Compare
Tellers
Average difference 0.2 points · Operation and Control +0.9, Social Perceptiveness −0.7
O*NET · Zone 2 · Compare
Childcare Workers
Average difference 0.2 points · Programming −0.8, Management of Personnel Resources −0.7
O*NET · Zone 2 · Compare
Customer Service Representatives
Average difference 0.2 points · Quality Control Analysis −0.9, Social Perceptiveness −0.8
O*NET · Zone 2 · Compare
Bartenders
Average difference 0.2 points · Management of Material Resources +1.0, Management of Financial Resources +0.7
O*NET · Zone 2 · Compare
Interviewers, Except Eligibility and Loan
Average difference 0.2 points · Operations Analysis +0.9, Quality Control Analysis −0.9
O*NET · Zone 3 · Compare
Bill and Account Collectors
Average difference 0.2 points · Management of Personnel Resources −0.9, Technology Design −0.9
O*NET · Zone 2 · Compare
Retail Salespersons
Average difference 0.2 points · Persuasion +1.0, Operation and Control +0.9
O*NET · Zone 2 · Compare
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This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. ESCO occupations and skills are from the European Commission's ESCO classification, and the occupation crosswalk is the official ESCO–O*NET mapping by the ESCO Secretariat with USDOL/ETA. This service uses the ESCO classification of the European Commission. BlissPoint Analytics has modified all or some of this information: skill, task and descriptor ratings are rounded to one decimal, and ESCO occupations show Job Zone and interests copied from a crosswalked O*NET occupation. USDOL/ETA has not approved, endorsed, or tested these modifications.