Occupation AtlasInterviewers, Except Eligibility and Loan
O*NET · 43-4111.00
Interviewers, Except Eligibility and Loan
Interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.
47 more
Admitting Representative · Admitting Worker · Bilingual Field Interviewer · Canvasser · Census Clerk · Census Enumerator · Census Taker · Commercial Census Taker · Consumer Recruiter · Creel Clerk · Data Collection Assistant · Data Collector · Desk Interviewer · Entry Taker · Enumerator · ER Clerk · ER Clerk (Emergency Room Clerk) · Field Canvasser · Field Enumerator · Field Interviewer · Field Representative · Field Reviewer · Forensic Interviewer · Hospice Admitting Clerk · Hospital Admitting Clerk · Intake Coordinator · Interviewer · Interviewing Clerk · Market Research Interviewer · Opinion Polls Survey Worker · Outpatient Admitting Clerk · Outpatient Interviewing Clerk · Polls Interviewer · Public Opinion Survey Taker · Radio Program Checker · Radio Survey Worker · Registration Clerk · Registration Coordinator · Registration Representative · Rehabilitation Clerk · Research Interviewer · Statement Request Clerk · Survey Interviewer · Survey Worker · Surveys Interviewer · Telephone Interviewer · Telephone Surveyor
Compare with another occupationCompare with Customer Service Representatives
Job Zone
- 1
- 2
- 3
- 4
- 5
Zone 3: Medium Preparation Needed
Medium preparation. Vocational training, related on-the-job experience, or an associate degree, with one to two years of training that combines experience and informal instruction.
Job Zone is O*NET's rating of how much education, experience and training an occupation typically needs — a property of the work, not of anyone doing it.
Occupational interest profile
CSEConventional · Social · Enterprising — the three strongest interests, in order
- C Conventional6.01
- S Social4.12
- E Enterprising3.66
- I Investigative1.92
- A Artistic1.38
- R Realistic1.00
RIASEC (Holland) interests on O*NET's 0–7 scale: what the work draws on, not what any individual prefers. Hover a row for what each dimension means.
Education and experience
The education level respondents say the job requires, and the most common answer for experience and training.
- Related work experience
- Over 1 year, up to and including 2 years (45%)
- On-site or in-plant training
- Up to and including 1 month (51%)
- On-the-job training
- Over 1 month, up to and including 3 months (43%)
Typically associated skills
All 35 O*NET skills, most important first. Importance (1–5) says how much a skill matters here; level (0–7) says how much of it the work calls for, with O*NET's example of a nearby level. Neither is a proficiency rating of a person.
- Active ListeningbasicImportance 4.0Level 4.0Level 4 looks like: Answer inquiries regarding credit references
- SpeakingbasicImportance 3.9Level 4.0Level 4 looks like: Interview applicants to obtain personal and work history
- Reading ComprehensionbasicImportance 3.5Level 3.6Level 4 looks like: Understand an email from management describing new personnel policies
- Social PerceptivenessImportance 3.4Level 3.3Level 4 looks like: Be aware of how a coworker's promotion will affect a work group
- WritingbasicImportance 3.3Level 3.4Level 4 looks like: Write an email to staff outlining new directives
- Critical ThinkingbasicImportance 3.3Level 3.3Level 4 looks like: Evaluate customer complaints and determine appropriate responses
- Service OrientationImportance 3.3Level 3.3Level 4 looks like: Make flight reservations for customers using an online booking site
- Time ManagementImportance 3.3Level 3.3Level 4 looks like: Allocate the time of subordinates to projects for the coming week
- Complex Problem SolvingImportance 3.1Level 3.1Level 4 looks like: Redesign a floor layout to take advantage of new manufacturing techniques
- MonitoringbasicImportance 3.0Level 3.1Level 4 looks like: Monitor a meeting and revise the agenda to ensure important topics are discussed
- NegotiationImportance 3.0Level 3.1Level 4 looks like: Contract with a wholesaler to sell items at a given cost
- PersuasionImportance 3.0Level 3.1Level 4 looks like: Convince a supervisor to purchase new office equipment
Show the other 23
- CoordinationImportance 3.0Level 3.0Level 2 looks like: Schedule appointments for a medical clinic
- Active LearningbasicImportance 2.9Level 3.0Level 2 looks like: Think about the implications of a news article for job opportunities
- InstructingImportance 2.9Level 2.9Level 2 looks like: Instruct a new employee in the use of a timekeeping system
- Learning StrategiesbasicImportance 2.9Level 2.9Level 2 looks like: Learn a different method of completing a task from a coworker
- Management of Personnel ResourcesImportance 2.9Level 2.9Level 2 looks like: Encourage a coworker who is having difficulty finishing a project
- Judgment and Decision MakingImportance 2.6Level 2.8Level 2 looks like: Decide how scheduling a break will affect work flow
- Systems AnalysisImportance 2.3Level 2.3Level 2 looks like: Determine how loss of a team member will affect the completion of a job
- MathematicsbasicImportance 2.3Level 2.1Level 2 looks like: Count the amount of change to be given to a customer
- Systems EvaluationImportance 2.1Level 2.3Level 2 looks like: Determine why estimates for the time to complete a task are overly optimistic
- Operations MonitoringImportance 2.0Level 1.1Level 2 looks like: Monitor completion times while running a computer program
- Operations AnalysisImportance 1.9Level 1.6Level 2 looks like: Select a printer for an office
- ProgrammingImportance 1.9Level 1.1Level 2 looks like: Write a program to sort objects in a database
- Management of Financial ResourcesImportance 1.5Level 0.9
- Management of Material ResourcesImportance 1.5Level 0.9
- Technology DesignImportance 1.3Level —
- Quality Control AnalysisImportance 1.1Level —
- Equipment MaintenanceImportance 1.0Level —
- Equipment SelectionImportance 1.0Level —
- InstallationImportance 1.0Level —
- Operation and ControlImportance 1.0Level —
- RepairingImportance 1.0Level —
- SciencebasicImportance 1.0Level —
- TroubleshootingImportance 1.0Level —
Tasks
12 core · 4 supplementalWhat people in this occupation do, as O*NET records it, core tasks first by importance (1–5).
- Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency.Importance 4.6
- Ensure payment for services by verifying benefits with the person's insurance provider or working out financing options.Importance 4.4
- Identify and report problems in obtaining valid data.Importance 4.4
- Review data obtained from interview for completeness and accuracy.Importance 4.3
- Perform office duties, such as telemarketing or customer service inquiries, maintaining staff records, billing patients, or receiving payments.Importance 4.3
- Compile, record, and code results or data from interview or survey, using computer or specified form.Importance 4.2
- Assist individuals in filling out applications or questionnaires.Importance 4.1
- Perform patient services, such as answering the telephone or assisting patients with financial or medical questions.Importance 4.1
- Identify and resolve inconsistencies in interviewees' responses by means of appropriate questioning or explanation.Importance 4.0
- Supervise or train other staff members.Importance 3.9
- Prepare reports to provide answers in response to specific problems.Importance 3.6
- Meet with supervisor daily to submit completed assignments and discuss progress.Importance 3.5
Show the other 4
- Locate and list addresses and households.Importance 4.4
- Contact individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person.Importance 3.9
- Explain survey objectives and procedures to interviewees and interpret survey questions to help interviewees' comprehension.Importance 3.6
- Collect and analyze data, such as studying old records, tallying the number of outpatients entering each day or week, or participating in federal, state, or local population surveys as a Census Enumerator.Importance 3.6
Knowledge
Bodies of knowledge the work draws on.
- Customer and Personal ServiceImportance 4.5Level 5.7
- AdministrativeImportance 3.7Level 5.1Level 4 looks like: Type 30 words per minute
- English LanguageImportance 3.7Level 3.6Level 4 looks like: Edit an article for a news website
- Computers and ElectronicsImportance 3.5Level 4.5Level 4 looks like: Use a computer to format a document
- MathematicsImportance 3.3Level 3.6Level 4 looks like: Analyze data to determine areas with the highest sales
- Administration and ManagementImportance 3.1Level 3.2Level 4 looks like: Monitor progress of a project to ensure timely completion
- Communications and MediaImportance 2.7Level 2.4Level 1 looks like: Write a thank you note
- Education and TrainingImportance 2.5Level 2.5Level 1 looks like: Show someone how to bowl
Show all 33
- Law and GovernmentImportance 2.5Level 2.2Level 1 looks like: Describe the length of a U.S. presidential term
- Personnel and Human ResourcesImportance 2.5Level 2.4Level 1 looks like: Fill out a medical claim form
- Public Safety and SecurityImportance 2.5Level 2.2Level 1 looks like: Use a seatbelt
- Therapy and CounselingImportance 2.5Level 2.4Level 1 looks like: Put ice on a sprained ankle
- Economics and AccountingImportance 2.4Level 1.5Level 1 looks like: Answer billing questions from credit card customers
- TelecommunicationsImportance 2.3Level 1.3Level 1 looks like: Send an email
- PsychologyImportance 2.2Level 3.8Level 4 looks like: Understand the impact of alcohol on human responses
- Foreign LanguageImportance 1.9Level 1.8Level 1 looks like: Say "please" and "thank you" in a foreign language
- Medicine and DentistryImportance 1.9Level 1.8Level 1 looks like: Use a band-aid
- Sociology and AnthropologyImportance 1.9Level 1.6Level 1 looks like: Identify two cultures in a story as being different
- Philosophy and TheologyImportance 1.6Level —
- Sales and MarketingImportance 1.6Level 1.6Level 1 looks like: Sell cakes at a bake sale
- TransportationImportance 1.5Level —
- GeographyImportance 1.4Level 1.0Level 1 looks like: Know the capital of the United States
- Production and ProcessingImportance 1.4Level 0.9Level 1 looks like: Put a computer back into its packing materials
- Fine ArtsImportance 1.3Level —
- ChemistryImportance 1.2Level —
- DesignImportance 1.2Level —
- Engineering and TechnologyImportance 1.2Level —
- MechanicalImportance 1.1Level —
- BiologyImportance 1.0Level —
- Building and ConstructionImportance 1.0Level —
- Food ProductionImportance 1.0Level —
- History and ArcheologyImportance 1.0Level —
- PhysicsImportance 1.0Level —
Abilities
Enduring capacities the work calls for.
- Oral ExpressionImportance 4.0Level 4.0Level 4 looks like: Give instructions to a lost motorist
- Oral ComprehensionImportance 3.9Level 3.9Level 4 looks like: Understand a coach's oral instructions for a sport
- Speech ClarityImportance 3.9Level 4.0Level 4 looks like: Make stadium-wide announcements during a sporting event
- Speech RecognitionImportance 3.9Level 4.0Level 4 looks like: Identify a former customer's voice over the phone
- Written ComprehensionImportance 3.5Level 3.9Level 4 looks like: Understand an apartment lease
- Information OrderingImportance 3.4Level 3.1Level 2 looks like: Follow the correct steps to make change
- Near VisionImportance 3.4Level 3.8
- Written ExpressionImportance 3.4Level 3.4Level 4 looks like: Write a job recommendation for a subordinate
Show all 52
- Deductive ReasoningImportance 3.3Level 3.3Level 2 looks like: Know that a stalled car can coast downhill
- Inductive ReasoningImportance 3.3Level 3.1Level 4 looks like: Determine the prime suspect based on crime scene evidence
- Problem SensitivityImportance 3.3Level 3.1Level 4 looks like: Notice from a subtle difference in a client's mood that something is bothering them
- Selective AttentionImportance 3.3Level 3.0Level 2 looks like: Answer a business call with coworkers talking nearby
- Category FlexibilityImportance 3.1Level 3.1Level 3 looks like: Classify flowers according to size, color, and smell
- OriginalityImportance 2.5Level 2.3Level 2 looks like: Use a credit card to open a locked door
- Fluency of IdeasImportance 2.4Level 2.3Level 2 looks like: Name four different uses for a screwdriver
- Far VisionImportance 2.3Level 2.1Level 2 looks like: Read a roadside billboard
- Flexibility of ClosureImportance 2.3Level 2.5Level 2 looks like: Detect that your phone is ringing while at a concert
- Mathematical ReasoningImportance 2.3Level 2.1Level 1 looks like: Determine how much 20 oranges will cost when they are priced at 5 for 4 dollars
- MemorizationImportance 2.3Level 2.4Level 1 looks like: Remember the number on your bus to be sure you get back on the right one
- Number FacilityImportance 2.3Level 2.3Level 3 looks like: Calculate a discounted price
- Time SharingImportance 2.3Level 2.1Level 2 looks like: Listen to music while entering numbers into a spreadsheet
- Auditory AttentionImportance 2.1Level 2.0Level 2 looks like: Listen to a lecture while people nearby are talking
- Speed of ClosureImportance 2.1Level 2.4Level 3 looks like: Recognize a song after hearing only the first few notes
- VisualizationImportance 2.1Level 1.3Level 2 looks like: Imagine how to place paper in a printer so that the letterhead comes out on top
- Arm-Hand SteadinessImportance 2.0Level 1.1Level 2 looks like: Light a candle
- Control PrecisionImportance 2.0Level 1.0Level 2 looks like: Adjust a room light with a dimmer switch
- Finger DexterityImportance 2.0Level 1.8Level 2 looks like: Put coins in a parking meter
- Hearing SensitivityImportance 2.0Level 2.0Level 2 looks like: Notice a doorbell ringing
- Manual DexterityImportance 2.0Level 1.0Level 1 looks like: Screw a light bulb into a light socket
- Perceptual SpeedImportance 2.0Level 2.3Level 2 looks like: Sort mail according to ZIP codes with no time pressure
- Visual Color DiscriminationImportance 2.0Level 1.8Level 1 looks like: Separate laundry into colors and whites
- Trunk StrengthImportance 1.6Level 0.9
- Glare SensitivityImportance 1.5Level 0.6
- Wrist-Finger SpeedImportance 1.4Level 0.5
- Depth PerceptionImportance 1.1Level —
- Dynamic StrengthImportance 1.1Level —
- Multilimb CoordinationImportance 1.1Level —
- Response OrientationImportance 1.1Level —
- Dynamic FlexibilityImportance 1.0Level —
- Explosive StrengthImportance 1.0Level —
- Extent FlexibilityImportance 1.0Level —
- Gross Body CoordinationImportance 1.0Level —
- Gross Body EquilibriumImportance 1.0Level —
- Night VisionImportance 1.0Level —
- Peripheral VisionImportance 1.0Level —
- Rate ControlImportance 1.0Level —
- Reaction TimeImportance 1.0Level —
- Sound LocalizationImportance 1.0Level —
- Spatial OrientationImportance 1.0Level —
- Speed of Limb MovementImportance 1.0Level —
- StaminaImportance 1.0Level —
- Static StrengthImportance 1.0Level —
Work activities
Kinds of activity the work is made of.
- Working with ComputersImportance 4.9Level 4.0Level 4 looks like: Write software for keeping track of parts in inventory
- Communicating with Supervisors, Peers, or SubordinatesImportance 4.6Level 4.6Level 4 looks like: Report the results of a sales meeting to a supervisor
- Evaluating Information to Determine Compliance with StandardsImportance 4.5Level 5.3Level 4 looks like: Evaluate a complicated insurance claim for compliance with policy terms
- Documenting/Recording InformationImportance 4.4Level 4.7Level 4 looks like: Document the results of a crime scene investigation
- Establishing and Maintaining Interpersonal RelationshipsImportance 4.4Level 5.4Level 4 looks like: Maintain good working relationships with almost all coworkers and clients
- Getting InformationImportance 4.4Level 5.1Level 4 looks like: Review a budget
- Organizing, Planning, and Prioritizing WorkImportance 4.4Level 5.1Level 4 looks like: Plan and adjust a personal to-do list according to changing demands
- Performing Administrative ActivitiesImportance 4.4Level 4.4Level 4 looks like: Complete tax forms for a small business
Show all 41
- Making Decisions and Solving ProblemsImportance 4.3Level 5.1Level 4 looks like: Select the location for a major retail store
- Processing InformationImportance 4.3Level 4.8Level 4 looks like: Calculate the adjustments for insurance claims
- Analyzing Data or InformationImportance 4.2Level 4.8Level 4 looks like: Determine the interest cost to finance a new building
- Communicating with People Outside the OrganizationImportance 4.2Level 4.7Level 4 looks like: Present information to potential clients about available services
- Performing for or Working Directly with the PublicImportance 4.2Level 4.3Level 4 looks like: Sell shoes in a crowded shoe store
- Updating and Using Relevant KnowledgeImportance 4.2Level 4.6Level 4 looks like: Keep current on changes in maintenance procedures for repairing sports cars
- Developing Objectives and StrategiesImportance 3.9Level 3.8Level 4 looks like: Develop the plan to complete the merger of two organizations over a 3-year period
- Resolving Conflicts and Negotiating with OthersImportance 3.9Level 3.8Level 4 looks like: Get two subordinates to agree about vacation schedules
- Training and Teaching OthersImportance 3.9Level 4.9Level 4 looks like: Teach a social sciences course to high school students
- Judging the Qualities of Objects, Services, or PeopleImportance 3.8Level 4.3Level 4 looks like: Determine the value of property lost in a fire
- Assisting and Caring for OthersImportance 3.7Level 4.3Level 4 looks like: Help a medical patient find in-home assistance or healthcare
- Developing and Building TeamsImportance 3.7Level 3.7Level 4 looks like: Lead an assembly team in an automobile plant
- Identifying Objects, Actions, and EventsImportance 3.7Level 4.4Level 4 looks like: Judge the suitability of food products for an event
- Coaching and Developing OthersImportance 3.6Level 4.4Level 4 looks like: Provide on-the-job training for administrative workers
- Coordinating the Work and Activities of OthersImportance 3.6Level 3.8Level 4 looks like: Organize the cleanup crew after a major sporting event
- Interpreting the Meaning of Information for OthersImportance 3.6Level 3.9Level 4 looks like: Interpret how foreign tax laws apply to U.S. exports
- Guiding, Directing, and Motivating SubordinatesImportance 3.3Level 4.1Level 4 looks like: Manage a small team of employees in a dynamic workplace
- Providing Consultation and Advice to OthersImportance 3.3Level 4.0Level 4 looks like: Recommend a new software package to increase operational efficiency
- Scheduling Work and ActivitiesImportance 3.2Level 3.9Level 4 looks like: Prepare the work schedule for salesclerks in a large retail store
- Thinking CreativelyImportance 3.2Level 3.3Level 4 looks like: Adapt popular music for a high school marching band
- Monitoring Processes, Materials, or SurroundingsImportance 3.1Level 3.6Level 4 looks like: Test electrical circuits
- Staffing Organizational UnitsImportance 3.1Level 3.1Level 4 looks like: Interview candidates for a sales position and make hiring recommendations
- Monitoring and Controlling ResourcesImportance 3.0Level 3.1Level 4 looks like: Work as a chef responsible for ordering food for the menu
- Estimating the Quantifiable Characteristics of Products, Events, or InformationImportance 2.6Level 2.4Level 1 looks like: Estimate the size of household furniture to be shipped
- Performing General Physical ActivitiesImportance 2.4Level 1.8Level 1 looks like: Walk between workstations in a small office
- Inspecting Equipment, Structures, or MaterialsImportance 2.3Level 1.7Level 1 looks like: Check that doors to building are locked
- Operating Vehicles, Mechanized Devices, or EquipmentImportance 2.1Level 2.1Level 1 looks like: Drive a car
- Repairing and Maintaining Electronic EquipmentImportance 2.1Level 2.2Level 1 looks like: Use display settings to adjust a television picture
- Handling and Moving ObjectsImportance 2.0Level 1.6Level 1 looks like: Change settings on copy machines
- Selling or Influencing OthersImportance 2.0Level 2.0Level 1 looks like: Convince a coworker to assist with an assignment
- Controlling Machines and ProcessesImportance 1.9Level 1.5Level 1 looks like: Operate a cash register
- Repairing and Maintaining Mechanical EquipmentImportance 1.9Level 1.7Level 1 looks like: Make simple, external adjustments to a door hinge with ordinary hand tools
- Drafting, Laying Out, and Specifying Technical Devices, Parts, and EquipmentImportance 1.6Level 1.1Level 1 looks like: Specify the lighting for a work area
Work context
The conditions most characteristic of the work, on O*NET's 1–5 context scale.
Technology
25 toolsSoftware used in this work. In demand: among the tools job postings for this occupation name most. Hot: often named in job postings across the economy.
In demand (2)
- Microsoft Teamshot
- Zoomhot
Hot (7; 2 more marked hot above)
- MEDITECH software
- Microsoft Excel
- Microsoft Office software
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Word
- Oracle PeopleSoft
Other tools (16)
- Creative Research Systems The Survey System
- Electronic health record EHR software
- FileMaker Pro
- FluidSurveys
- Jenzabar EX
- Medical condition coding software
- Medical procedure coding software
- Microsoft Dynamics
- Nebu Dub InterViewer
- Qualtrics Insight
- RIVS automated interview software
- SaaS SurveyMonkey
- SAP Business Objects
- Statistical software
- Student information systems SIS software
- Web browser software
Related occupations
O*NET's own list of the occupations most related to this one, closest first.
ESCO equivalents
From the official ESCO–O*NET crosswalk, strongest match first. A broader occupation takes in this one; a narrower one is a part of it.
Closest occupations
Compare any occupation →Other O*NET occupations whose importance ratings on the 35 skills both rate are nearest to this one's, with the biggest differences named. A plain rule, not a hidden score.
Customer Service Representatives
Average difference 0.1 points · Service Orientation +0.7, Technology Design +0.6
O*NET · Zone 2 · Compare
Human Resources Assistants, Except Payroll and Timekeeping
Average difference 0.2 points · Management of Personnel Resources −0.5, Reading Comprehension +0.5
O*NET · Zone 3 · Compare
Reservation and Transportation Ticket Agents and Travel Clerks
Average difference 0.2 points · Quality Control Analysis +0.8, Service Orientation +0.7
O*NET · Zone 2 · Compare
Brokerage Clerks
Average difference 0.2 points · Mathematics +0.7, Systems Analysis +0.6
O*NET · Zone 3 · Compare
Bill and Account Collectors
Average difference 0.2 points · Learning Strategies −0.8, Management of Personnel Resources −0.8
O*NET · Zone 2 · Compare
Substitute Teachers, Short-Term
Average difference 0.2 points · Programming −0.6, Instructing +0.5
O*NET · Zone 4 · Compare
New Accounts Clerks
Average difference 0.2 points · Management of Personnel Resources −0.8, Mathematics +0.6
O*NET · Zone 3 · Compare
Insurance Claims and Policy Processing Clerks
Average difference 0.2 points · Management of Personnel Resources −0.9, Active Listening −0.7
O*NET · Zone 2 · Compare
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This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. ESCO occupations and skills are from the European Commission's ESCO classification, and the occupation crosswalk is the official ESCO–O*NET mapping by the ESCO Secretariat with USDOL/ETA. This service uses the ESCO classification of the European Commission. BlissPoint Analytics has modified all or some of this information: skill, task and descriptor ratings are rounded to one decimal, and ESCO occupations show Job Zone and interests copied from a crosswalked O*NET occupation. USDOL/ETA has not approved, endorsed, or tested these modifications.