Occupation Atlasreceptionist
ESCO · http://data.europa.eu/esco/occupation/f7b04542-d8c7-42db-8475-e63b507cce82
receptionist
Receptionists are responsible for the reception area of a business. They answer the phone, greet guests, pass information, respond to inquiries and instruct visitors. They are the first point of contact for clients and customers.
Job Zone
- 1
- 2
- 3
- 4
- 5
Zone 2: Some Preparation Needed
Some preparation. Usually a high school diploma, some previous work-related skill or experience, and a few months to a year of training with experienced workers.
Job Zone is O*NET's rating of how much education, experience and training an occupation typically needs — a property of the work, not of anyone doing it.
Occupational interest profile
CREConventional · Realistic · Enterprising — the three strongest interests, in order
- C Conventional5.95
- R Realistic3.63
- E Enterprising3.18
- S Social2.91
- I Investigative1.39
- A Artistic1.00
RIASEC (Holland) interests on O*NET's 0–7 scale: what the work draws on, not what any individual prefers. Hover a row for what each dimension means.
Job Zone and interest data are borrowed from Switchboard Operators, Including Answering Service (43-2011.00): in the official ESCO–O*NET crosswalk, its close O*NET match, and the best-ranked match that has them. ESCO doesn't publish them directly.
Typically associated skills
Essential (13)
ESCO's essential and optional tags describe how its taxonomy relates a skill to this occupation. They are not the essential functions of a job under the ADA, which an employer determines for its own role.
- adhere to organisational guidelines
- administer appointments
- communicate by telephone
- communicate verbal instructions
- communicate with customers
- company policies
- customer service
- disseminate internal communications
- disseminate messages to people
- greet guests
- maintain logbooks
- maintain reception area
- use microsoft office
Optional (22)
- accounting techniques
- assist at check-in
- check tickets at venue entry
- deliver correspondence
- develop documentation in accordance with legal requirements
- file documents
- handle customer complaints
- handle mail
- handle petty cash
- issue sales invoices
- keep personal administration
- maintain correspondence records
- office administration
- organise facilities for office personnel
- process booking
- process data
- process payments
- register visitors
- respond to customers' inquiries
- screen clients
- use different communication channels
- use office systems
O*NET equivalents
From the official ESCO–O*NET crosswalk, strongest match first. A broader occupation takes in this one; a narrower one is a part of it.
Closest occupations
Compare any occupation →ESCO occupations that share the most of this occupation's 13 essential skills. A plain count, not a hidden score.
secretary
6 shared · 16 more of its owndisseminate internal communications, disseminate messages to people, use microsoft office, administer appointments
ESCO · Compare
front line medical receptionist
5 shared · 20 more of its ownmaintain reception area, administer appointments, communicate by telephone, customer service
ESCO · Compare
office clerk
5 shared · 21 more of its owndisseminate internal communications, disseminate messages to people, communicate by telephone, company policies
ESCO · Compare
administrative assistant
4 shared · 16 more of its owndisseminate internal communications, disseminate messages to people, use microsoft office, company policies
ESCO · Compare
property assistant
4 shared · 16 more of its ownadminister appointments, communicate by telephone, customer service, communicate with customers
ESCO · Compare
customer contact centre information clerk
3 shared · 11 more of its owncommunicate by telephone, customer service, communicate with customers
ESCO · Compare
management assistant
3 shared · 15 more of its owndisseminate internal communications, disseminate messages to people, company policies
ESCO · Compare
crisis helpline operator
3 shared · 19 more of its owncommunicate by telephone, company policies, adhere to organisational guidelines
ESCO · Compare
Use this in your own job architecture
BlissPoint Organization Viewer can link a role directly to this occupation and suggest these skills as that role's starting requirements.
This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. ESCO occupations and skills are from the European Commission's ESCO classification, and the occupation crosswalk is the official ESCO–O*NET mapping by the ESCO Secretariat with USDOL/ETA. This service uses the ESCO classification of the European Commission. BlissPoint Analytics has modified all or some of this information: skill, task and descriptor ratings are rounded to one decimal, and ESCO occupations show Job Zone and interests copied from a crosswalked O*NET occupation. USDOL/ETA has not approved, endorsed, or tested these modifications.