BlissPoint Analytics

Occupation AtlasBaggage Porters and Bellhops

O*NET · 39-6011.00

Baggage Porters and Bellhops

Handle baggage for travelers at transportation terminals or for guests at hotels or similar establishments.

Also called Airport Guide · Baggage Agent · Baggage Checker · Baggage Handler · Baggage Porter · Baggage Smasher · Baggageman · Bell Attendant
39 more

Bell Captain · Bell Clerk · Bell Person · Bell Staff · Bellhop · Bellman · Bellman Captain · Bellman Driver · Bellperson · Bellstaff · Bellstand Attendant · Call Worker · Cart and Bag Attendant · Donation Door Attendant · Door Attendant · Doorman · Doorperson · Food Porter · Ground Support Agent · Guest Environment Expert · Guest Service Expert · Hall Porter · Hotel Baggage Handler · House Attendant · Lobby Porter · Luggage Attendant · Porter · Railroad Baggage Porter · Red Cap · Redcap · Service Tech · Service Technician (Service Tech) · Sky Cap · Skycap · Sleeping Car Porter · Station Baggage Porter · Valet · Valet Service Attendant · Wheelchair Agent

Job Zone 2 — Some Preparation NeededHolland code RCS35 skills on file

Compare with another occupationCompare with Driver/Sales Workers

Job Zone

  1. 1
  2. 2
  3. 3
  4. 4
  5. 5

Zone 2: Some Preparation Needed

Some preparation. Usually a high school diploma, some previous work-related skill or experience, and a few months to a year of training with experienced workers.

Job Zone is O*NET's rating of how much education, experience and training an occupation typically needs — a property of the work, not of anyone doing it.

Occupational interest profile

RCSRealistic · Conventional · Social — the three strongest interests, in order

  • R Realistic4.92
  • C Conventional4.82
  • S Social3.51
  • E Enterprising2.55
  • I Investigative1.00
  • A Artistic1.00

RIASEC (Holland) interests on O*NET's 0–7 scale: what the work draws on, not what any individual prefers. Hover a row for what each dimension means.

Education and experience

The education level respondents say the job requires, and the most common answer for experience and training.

  • Less than a High School Diploma42%
  • High School Diploma or the equivalent41%
  • Post-Secondary Certificate8%
  • Some College Courses10%
Related work experience
Over 6 months, up to and including 1 year (28%)
On-site or in-plant training
Up to and including 1 month (66%)
On-the-job training
Anything beyond short demonstration, up to and including 1 month (57%)

Typically associated skills

All 35 O*NET skills, most important first. Importance (1–5) says how much a skill matters here; level (0–7) says how much of it the work calls for, with O*NET's example of a nearby level. Neither is a proficiency rating of a person.

  • Service Orientation3.83.0Level 2 looks like: Ask customers if they would like a cup of coffee
  • Active Listeningbasic3.63.1Level 4 looks like: Answer inquiries regarding credit references
  • Speakingbasic3.62.6Level 2 looks like: Greet tourists and explain tourist attractions
  • Coordination3.02.8Level 2 looks like: Schedule appointments for a medical clinic
  • Critical Thinkingbasic3.02.8Level 2 looks like: Determine whether a subordinate has a good excuse for being late
  • Reading Comprehensionbasic2.92.6Level 2 looks like: Read step-by-step instructions for completing a form
  • Social Perceptiveness2.92.4Level 2 looks like: Notice that customers are angry because they have been waiting too long
  • Monitoringbasic2.92.3Level 2 looks like: Proofread and correct a letter
  • Time Management2.92.3Level 2 looks like: Keep a monthly calendar of appointments
  • Complex Problem Solving2.92.1Level 2 looks like: Lay out tools to complete a job
  • Judgment and Decision Making2.82.3Level 2 looks like: Decide how scheduling a break will affect work flow
  • Writingbasic2.82.1Level 2 looks like: Write down a guest's order at a restaurant
Show the other 23
  • Instructing2.52.5Level 2 looks like: Instruct a new employee in the use of a timekeeping system
  • Operation and Control2.42.1Level 2 looks like: Navigate the settings on an office printer to print on both sides of the paper
  • Operations Monitoring2.42.1Level 2 looks like: Monitor completion times while running a computer program
  • Active Learningbasic2.32.1Level 2 looks like: Think about the implications of a news article for job opportunities
  • Negotiation2.32.1Level 2 looks like: Present justification to a manager for altering a work schedule
  • Persuasion2.32.1Level 2 looks like: Solicit donations for a charity
  • Learning Strategiesbasic2.32.0Level 2 looks like: Learn a different method of completing a task from a coworker
  • Management of Personnel Resources2.12.3Level 2 looks like: Encourage a coworker who is having difficulty finishing a project
  • Systems Analysis2.12.0Level 2 looks like: Determine how loss of a team member will affect the completion of a job
  • Systems Evaluation2.02.1Level 2 looks like: Determine why estimates for the time to complete a task are overly optimistic
  • Mathematicsbasic2.01.9Level 2 looks like: Count the amount of change to be given to a customer
  • Troubleshooting2.01.8Level 2 looks like: Identify the source of a leak by looking under a machine
  • Quality Control Analysis2.01.6Level 2 looks like: Inspect a draft email for errors (e.g., grammar, punctuation)
  • Management of Financial Resources1.91.0Level 2 looks like: Use available funds to buy office supplies and record the amount of the purchase
  • Management of Material Resources1.91.0Level 2 looks like: Reserve a room for a management meeting
  • Equipment Maintenance1.60.8
  • Repairing1.60.8
  • Equipment Selection1.50.5
  • Programming1.3—
  • Technology Design1.3—
  • Operations Analysis1.1—
  • Installation1.0—
  • Sciencebasic1.0—

Tasks

10 core · 7 supplemental

What people in this occupation do, as O*NET records it, core tasks first by importance (1–5).

  1. Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts.4.5
  2. Supply guests or travelers with directions, travel information, and other information, such as available services and points of interest.4.5
  3. Receive and mark baggage by completing and attaching claim checks.4.5
  4. Greet incoming guests and escort them to their rooms.4.5
  5. Explain the operation of room features, such as locks, ventilation systems, and televisions.4.5
  6. Maintain clean lobbies or entrance areas for travelers or guests.4.5
  7. Transport guests about premises and local areas, or arrange for transportation.4.5
  8. Assist travelers and guests with disabilities.4.4
  9. Deliver messages and room service orders, and run errands for guests.4.2
  10. Pick up and return items for laundry and valet service.4.1
Show the other 7
  1. Act as part of the security team at transportation terminals, hotels, or similar establishments.4.2
  2. Compute and complete charge slips for services rendered and maintain records.3.9
  3. Page guests in hotel lobbies, dining rooms, or other areas.3.8
  4. Set up conference rooms, display tables, racks, or shelves, and arrange merchandise displays for sales personnel.3.7
  5. Inspect guests' rooms to ensure that they are adequately stocked, orderly, and comfortable.3.6
  6. Complete baggage insurance forms.3.5
  7. Arrange for shipments of baggage, express mail, and parcels by providing weighing and billing services.3.3

Knowledge

Bodies of knowledge the work draws on.

  • Customer and Personal Service4.65.0Level 4 looks like: Be responsible for 10 children at daycare
  • English Language3.72.8
  • Public Safety and Security3.43.0Level 4 looks like: Inspect a building site for safety violations
  • Transportation3.43.4Level 4 looks like: Drive a semi-truck through a busy city
  • Sales and Marketing2.82.5Level 1 looks like: Sell cakes at a bake sale
  • Computers and Electronics2.72.2Level 1 looks like: Operate a media player to watch a training video
  • Education and Training2.72.5Level 1 looks like: Show someone how to bowl
  • Telecommunications2.61.8Level 1 looks like: Send an email
Show all 33
  • Mathematics2.51.9Level 1 looks like: Add two numbers
  • Administration and Management2.42.0Level 1 looks like: Approve a reimbursement request
  • Administrative2.41.8Level 1 looks like: Direct phone calls to the appropriate staff member
  • Geography2.42.0Level 1 looks like: Know the capital of the United States
  • Law and Government2.41.6Level 1 looks like: Describe the length of a U.S. presidential term
  • Communications and Media2.31.9Level 1 looks like: Write a thank you note
  • Economics and Accounting2.11.6Level 1 looks like: Answer billing questions from credit card customers
  • Foreign Language2.11.9Level 1 looks like: Say "please" and "thank you" in a foreign language
  • Personnel and Human Resources2.11.6Level 1 looks like: Fill out a medical claim form
  • Psychology2.01.7Level 1 looks like: Monitor several children on a playground
  • Mechanical1.91.5Level 1 looks like: Replace the filters in a furnace
  • Production and Processing1.91.7Level 1 looks like: Put a computer back into its packing materials
  • Food Production1.81.4Level 1 looks like: Grow herbs in the kitchen
  • Building and Construction1.71.1Level 1 looks like: Choose the proper type of wood for adding a deck onto a house
  • Medicine and Dentistry1.71.3Level 1 looks like: Use a band-aid
  • Sociology and Anthropology1.71.3Level 1 looks like: Identify two cultures in a story as being different
  • Engineering and Technology1.61.1Level 1 looks like: Install a door lock
  • History and Archeology1.60.8Level 1 looks like: Take a class in US history
  • Chemistry1.5—
  • Physics1.50.8Level 1 looks like: Use a crowbar to pry open a box
  • Design1.4—
  • Fine Arts1.40.6Level 1 looks like: Attend a popular music concert
  • Philosophy and Theology1.40.9Level 1 looks like: Watch a TV show on family values
  • Therapy and Counseling1.41.0Level 1 looks like: Put ice on a sprained ankle
  • Biology1.0—

Abilities

Enduring capacities the work calls for.

  • Oral Comprehension3.83.1Level 4 looks like: Understand a coach's oral instructions for a sport
  • Oral Expression3.83.6Level 4 looks like: Give instructions to a lost motorist
  • Trunk Strength3.83.1Level 4 looks like: Shovel snow for half an hour
  • Speech Recognition3.53.0Level 2 looks like: Recognize the voice of a coworker
  • Static Strength3.53.8Level 4 looks like: Pull a 40-pound sack of fertilizer across the lawn
  • Multilimb Coordination3.32.8Level 2 looks like: Row a boat
  • Speech Clarity3.13.0Level 4 looks like: Make stadium-wide announcements during a sporting event
  • Extent Flexibility3.02.9Level 2 looks like: Reach to adjust the radio in a car
Show all 52
  • Near Vision3.03.1Level 2 looks like: Read indicators on the dashboard of a car
  • Problem Sensitivity3.02.8Level 2 looks like: Recognize that an unplugged lamp won't work
  • Selective Attention3.02.9Level 2 looks like: Answer a business call with coworkers talking nearby
  • Stamina3.02.9
  • Time Sharing3.02.9Level 3 looks like: Watch street signs while driving at 30 miles an hour
  • Auditory Attention2.92.6Level 2 looks like: Listen to a lecture while people nearby are talking
  • Control Precision2.92.8Level 2 looks like: Adjust a room light with a dimmer switch
  • Deductive Reasoning2.92.3Level 2 looks like: Know that a stalled car can coast downhill
  • Inductive Reasoning2.92.1Level 2 looks like: Decide what to wear based on the weather report
  • Information Ordering2.92.5Level 2 looks like: Follow the correct steps to make change
  • Manual Dexterity2.92.5Level 1 looks like: Screw a light bulb into a light socket
  • Written Comprehension2.92.9Level 2 looks like: Understand signs on the highway
  • Arm-Hand Steadiness2.82.3Level 2 looks like: Light a candle
  • Category Flexibility2.82.3Level 2 looks like: Sort paintbrushes based on length
  • Far Vision2.82.8Level 2 looks like: Read a roadside billboard
  • Written Expression2.82.1Level 1 looks like: Write a note to remind someone to take food out of the freezer
  • Dynamic Strength2.62.6Level 2 looks like: Use pruning shears to trim a bush
  • Finger Dexterity2.62.3Level 2 looks like: Put coins in a parking meter
  • Gross Body Coordination2.62.8Level 2 looks like: Get in and out of a truck
  • Perceptual Speed2.62.4Level 2 looks like: Sort mail according to ZIP codes with no time pressure
  • Spatial Orientation2.62.3Level 2 looks like: Use the floor plan to locate a store in a mall
  • Depth Perception2.52.1Level 2 looks like: Merge a car into traffic on a city street
  • Fluency of Ideas2.42.1Level 2 looks like: Name four different uses for a screwdriver
  • Originality2.42.0Level 2 looks like: Use a credit card to open a locked door
  • Flexibility of Closure2.32.1Level 2 looks like: Detect that your phone is ringing while at a concert
  • Visualization2.32.1Level 2 looks like: Imagine how to place paper in a printer so that the letterhead comes out on top
  • Gross Body Equilibrium2.12.0Level 2 looks like: Stand on a ladder
  • Number Facility2.11.5Level 1 looks like: Add 2 and 7
  • Rate Control2.11.5Level 1 looks like: Ride a bicycle alongside a jogger
  • Reaction Time2.11.8Level 2 looks like: Start to slow down the car when a traffic light turns yellow
  • Hearing Sensitivity2.02.1Level 2 looks like: Notice a doorbell ringing
  • Mathematical Reasoning2.01.6Level 1 looks like: Determine how much 20 oranges will cost when they are priced at 5 for 4 dollars
  • Memorization2.02.1Level 1 looks like: Remember the number on your bus to be sure you get back on the right one
  • Response Orientation2.02.0Level 2 looks like: When a doorbell and phone ring at the same time, quickly select which to answer first
  • Sound Localization2.01.4Level 2 looks like: Listen to a sound system to determine which speaker is working
  • Speed of Closure2.02.0Level 3 looks like: Recognize a song after hearing only the first few notes
  • Speed of Limb Movement2.01.3Level 2 looks like: Saw through a thin piece of wood
  • Visual Color Discrimination2.02.0Level 1 looks like: Separate laundry into colors and whites
  • Explosive Strength1.91.3Level 2 looks like: Hit a nail with a hammer
  • Glare Sensitivity1.91.3Level 2 looks like: Drive on a familiar road on a cloudy day
  • Peripheral Vision1.91.3Level 2 looks like: Keep in step while marching in a band
  • Night Vision1.81.0Level 2 looks like: Read street signs at dusk (just after sunset)
  • Wrist-Finger Speed1.81.1Level 2 looks like: Use a screwdriver to twist in a screw
  • Dynamic Flexibility1.1—

Work activities

Kinds of activity the work is made of.

  • Performing for or Working Directly with the Public4.75.2Level 4 looks like: Sell shoes in a crowded shoe store
  • Handling and Moving Objects4.46.2Level 7 looks like: Load boxes on an assembly line
  • Operating Vehicles, Mechanized Devices, or Equipment4.33.8Level 4 looks like: Drive an 18-wheel tractor-trailer
  • Getting Information4.24.5Level 4 looks like: Review a budget
  • Assisting and Caring for Others4.14.8Level 4 looks like: Help a medical patient find in-home assistance or healthcare
  • Identifying Objects, Actions, and Events4.04.5Level 4 looks like: Judge the suitability of food products for an event
  • Inspecting Equipment, Structures, or Materials4.03.9Level 4 looks like: Inspect equipment in a chemical processing plant
  • Communicating with Supervisors, Peers, or Subordinates3.94.1Level 4 looks like: Report the results of a sales meeting to a supervisor
Show all 41
  • Performing General Physical Activities3.94.7Level 4 looks like: Paint the outside of a house
  • Communicating with People Outside the Organization3.83.9Level 4 looks like: Present information to potential clients about available services
  • Making Decisions and Solving Problems3.63.8Level 4 looks like: Select the location for a major retail store
  • Controlling Machines and Processes3.54.2Level 4 looks like: Operate a drilling rig
  • Establishing and Maintaining Interpersonal Relationships3.54.5Level 4 looks like: Maintain good working relationships with almost all coworkers and clients
  • Scheduling Work and Activities3.53.7Level 4 looks like: Prepare the work schedule for salesclerks in a large retail store
  • Documenting/Recording Information3.43.4Level 4 looks like: Document the results of a crime scene investigation
  • Judging the Qualities of Objects, Services, or People3.43.6Level 4 looks like: Determine the value of property lost in a fire
  • Monitoring Processes, Materials, or Surroundings3.44.3Level 4 looks like: Test electrical circuits
  • Processing Information3.43.4Level 4 looks like: Calculate the adjustments for insurance claims
  • Updating and Using Relevant Knowledge3.43.5Level 4 looks like: Keep current on changes in maintenance procedures for repairing sports cars
  • Coaching and Developing Others3.33.6Level 4 looks like: Provide on-the-job training for administrative workers
  • Developing and Building Teams3.33.4Level 4 looks like: Lead an assembly team in an automobile plant
  • Organizing, Planning, and Prioritizing Work3.33.6Level 4 looks like: Plan and adjust a personal to-do list according to changing demands
  • Training and Teaching Others3.33.5Level 4 looks like: Teach a social sciences course to high school students
  • Evaluating Information to Determine Compliance with Standards3.23.0Level 4 looks like: Evaluate a complicated insurance claim for compliance with policy terms
  • Providing Consultation and Advice to Others3.23.5Level 4 looks like: Recommend a new software package to increase operational efficiency
  • Selling or Influencing Others3.23.1Level 4 looks like: Make a sales pitch to convince others to buy a product
  • Working with Computers3.22.4Level 1 looks like: Enter employee information into a database
  • Resolving Conflicts and Negotiating with Others3.13.7Level 4 looks like: Get two subordinates to agree about vacation schedules
  • Coordinating the Work and Activities of Others3.03.2Level 4 looks like: Organize the cleanup crew after a major sporting event
  • Analyzing Data or Information2.92.6
  • Thinking Creatively2.92.9
  • Estimating the Quantifiable Characteristics of Products, Events, or Information2.82.6
  • Interpreting the Meaning of Information for Others2.82.2Level 1 looks like: Interpret a blood pressure reading
  • Guiding, Directing, and Motivating Subordinates2.72.5Level 1 looks like: Work occasionally as a backup supervisor
  • Developing Objectives and Strategies2.62.5Level 1 looks like: Plan the holiday schedule for an airline workforce
  • Monitoring and Controlling Resources2.62.7
  • Repairing and Maintaining Mechanical Equipment2.62.9
  • Performing Administrative Activities2.52.4Level 1 looks like: Complete routine paperwork
  • Staffing Organizational Units2.42.0Level 1 looks like: Work in a position that has minimal staffing requirements
  • Repairing and Maintaining Electronic Equipment1.91.3Level 1 looks like: Use display settings to adjust a television picture
  • Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment1.71.5Level 1 looks like: Specify the lighting for a work area

Work context

The conditions most characteristic of the work, on O*NET's 1–5 context scale.

  • In an Enclosed Vehicle or Operate Enclosed Equipment4.8
  • Outdoors, Exposed to All Weather Conditions4.8
  • Indoors, Environmentally Controlled4.7
  • Contact With Others4.4
  • Deal With External Customers or the Public in General4.4
  • Freedom to Make Decisions4.3
  • Work With or Contribute to a Work Group or Team4.3
  • Face-to-Face Discussions with Individuals and Within Teams4.2
  • Spend Time Standing4.2
  • Telephone Conversations4.2

Technology

5 tools

Software used in this work. In demand: among the tools job postings for this occupation name most. Hot: often named in job postings across the economy.

Hot (4)

  • Microsoft Excel
  • Microsoft Office software
  • Microsoft Outlook
  • Microsoft Word
Other tools (1)
  • Corel WordPerfect Office Suite

Related occupations

O*NET's own list of the occupations most related to this one, closest first.

  1. Concierges
  2. Passenger Attendants
  3. Reservation and Transportation Ticket Agents and Travel Clerks
  4. Parking Attendants
  5. Hotel, Motel, and Resort Desk Clerks
  6. Flight Attendants
  7. Locker Room, Coatroom, and Dressing Room Attendants
  8. Counter and Rental Clerks
  9. Transportation Security Screeners
  10. Couriers and Messengers

ESCO equivalents

From the official ESCO–O*NET crosswalk, strongest match first. A broader occupation takes in this one; a narrower one is a part of it.

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This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. ESCO occupations and skills are from the European Commission's ESCO classification, and the occupation crosswalk is the official ESCO–O*NET mapping by the ESCO Secretariat with USDOL/ETA. This service uses the ESCO classification of the European Commission. BlissPoint Analytics has modified all or some of this information: skill, task and descriptor ratings are rounded to one decimal, and ESCO occupations show Job Zone and interests copied from a crosswalked O*NET occupation. USDOL/ETA has not approved, endorsed, or tested these modifications.