Occupation Atlasafter-sales service technician
ESCO · http://data.europa.eu/esco/occupation/98e58946-3227-4f6c-a5d1-5892fe76883d
after-sales service technician
After-sales service technicians provide after-sales service support to customers, such as the installation, maintenance and repair of the sold products. They take corrective actions to ensure customers’ satisfaction, resolve technical product-related issues and write customer summary reports.
Compare with another occupationCompare with commercial sales representative
Job Zone
No Job Zone on file. ESCO doesn’t publish one, and none of its O*NET matches below carries one either.
Job Zone is O*NET's rating of how much education, experience and training an occupation typically needs — a property of the work, not of anyone doing it.
Occupational interest profile
No interest profile on file for this occupation.
Typically associated skills
Essential (16)
ESCO's essential and optional tags describe how its taxonomy relates a skill to this occupation. They are not the essential functions of a job under the ADA, which an employer determines for its own role.
- advise on merchandise features
- characteristics of products
- characteristics of services
- communicate with customers
- contact customers
- create solutions to problems
- customer relationship management
- customer service
- ensure compliance with legal requirements
- execute after sales activities
- guarantee customer satisfaction
- implement customer follow-up
- implement sales strategies
- maintenance operations
- product comprehension
- provide customer follow-up services
Optional (13)
- address problems critically
- apply technical communication skills
- consumer protection
- electronic and telecommunication equipment
- keep records of customer interaction
- listen actively
- maintain relationship with customers
- manage schedule of tasks
- monitor after sales records
- provide information
- sales activities
- sales strategies
- solve technical problems
O*NET equivalents
From the official ESCO–O*NET crosswalk, strongest match first. A broader occupation takes in this one; a narrower one is a part of it.
Closest occupations
Compare any occupation →ESCO occupations that share the most of this occupation's 16 essential skills. A plain count, not a hidden score.
commercial sales representative
11 shared · 21 more of its ownadvise on merchandise features, implement customer follow-up, contact customers, customer relationship management
ESCO · Compare
advertising sales agent
10 shared · 16 more of its ownadvise on merchandise features, implement customer follow-up, contact customers, customer relationship management
ESCO · Compare
technical sales representative
10 shared · 18 more of its ownimplement customer follow-up, contact customers, implement sales strategies, characteristics of services
ESCO · Compare
technical sales representative in agricultural machinery and equipment
10 shared · 19 more of its ownimplement customer follow-up, contact customers, implement sales strategies, characteristics of services
ESCO · Compare
technical sales representative in chemical products
10 shared · 19 more of its ownimplement customer follow-up, contact customers, implement sales strategies, characteristics of services
ESCO · Compare
technical sales representative in electronic and telecommunications equipment
10 shared · 19 more of its ownimplement customer follow-up, contact customers, implement sales strategies, characteristics of services
ESCO · Compare
technical sales representative in hardware, plumbing and heating equipment
10 shared · 19 more of its ownimplement customer follow-up, contact customers, implement sales strategies, characteristics of services
ESCO · Compare
technical sales representative in mining and construction machinery
10 shared · 19 more of its ownimplement customer follow-up, contact customers, implement sales strategies, characteristics of services
ESCO · Compare
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This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. ESCO occupations and skills are from the European Commission's ESCO classification, and the occupation crosswalk is the official ESCO–O*NET mapping by the ESCO Secretariat with USDOL/ETA. This service uses the ESCO classification of the European Commission. BlissPoint Analytics has modified all or some of this information: skill, task and descriptor ratings are rounded to one decimal, and ESCO occupations show Job Zone and interests copied from a crosswalked O*NET occupation. USDOL/ETA has not approved, endorsed, or tested these modifications.