Occupation AtlasSkillsuse ICT ticketing system
Skill · Occupation Atlas
use ICT ticketing system
Needed by 11 occupations in ESCO.
Occupations that list it
Essential first, then O*NET-rated by importance, then optional. 11 in all.
- ICT help desk agent
- ICT help desk manager
- ICT operations manager
- project support officer
- software manager
- telecommunications manager
- webmaster
- cybersecurity risk manager
- data centre operator
- ICT project manager
- system configurator
ESCO's essential and optional tags describe how its taxonomy relates a skill to an occupation. They are not the essential functions of a job under the ADA, which an employer determines for its own role. O*NET importance says how much a skill matters in an occupation, from 1 to 5; it is not a proficiency level.
Often appears with
Skills most often needed alongside it, with how many occupations need both.
- implement a virtual private network7
- train employees6
- create solutions to problems5
- digital systems5
- ICT system user requirements5
- manage staff5
- define technology strategy4
- hybrid model4
- ICT process quality models4
- implement ICT risk management4
- manage budgets4
- Open source model4
- Outsourcing model4
- perform project management4
This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. ESCO occupations and skills are from the European Commission's ESCO classification, and the occupation crosswalk is the official ESCO–O*NET mapping by the ESCO Secretariat with USDOL/ETA. This service uses the ESCO classification of the European Commission. BlissPoint Analytics has modified all or some of this information: skill, task and descriptor ratings are rounded to one decimal, and ESCO occupations show Job Zone and interests copied from a crosswalked O*NET occupation. USDOL/ETA has not approved, endorsed, or tested these modifications.