Occupation AtlasSkillsprovide customer follow-up services
Skill · Occupation Atlas
provide customer follow-up services
Needed by 100 occupations in ESCO.
Occupations that list it
Essential first, then O*NET-rated by importance, then optional. 100 in all, page 1 of 2.
- aeronautical information specialist
- after-sales service technician
- ammunition specialised seller
- ATM repair technician
- audio and video equipment specialised seller
- audiology equipment specialised seller
- bakery specialised seller
- beverages specialised seller
- bookshop specialised seller
- building materials specialised seller
- cashier
- checkout supervisor
- clothing specialised seller
- computer and accessories specialised seller
- computer games, multimedia and software specialised seller
- computer hardware repair technician
- confectionery specialised seller
- consumer electronics repair technician
- cosmetics and perfume specialised seller
- customer service representative
- delicatessen specialised seller
- department store manager
- domestic appliances specialised seller
- eyewear and optical equipment specialised seller
- fish and seafood specialised seller
- floor and wall coverings specialised seller
- flower and garden specialised seller
- fruit and vegetables specialised seller
- fuel station specialised seller
- furniture specialised seller
- hardware and paint specialised seller
- household appliances repair technician
- ICT help desk agent
- jewellery and watches specialised seller
- jewellery repairer
- meat and meat products specialised seller
- medical goods specialised seller
- mobile phone repair technician
- motor vehicle aftersales manager
- motor vehicles parts advisor
- motor vehicles specialised seller
- music and video shop specialised seller
- office equipment repair technician
- orthopaedic supplies specialised seller
- performance rental technician
- pet and pet food specialised seller
- power tool repair technician
- press and stationery specialised seller
- rental service representative
- rental service representative in agricultural machinery and equipment
- rental service representative in air transport equipment
- rental service representative in cars and light motor vehicles
- rental service representative in construction and civil engineering machinery
- rental service representative in office machinery and equipment
- rental service representative in other machinery, equipment and tangible goods
- rental service representative in personal and household goods
- rental service representative in recreational and sports goods
- rental service representative in trucks
- rental service representative in video tapes and disks
- rental service representative in water transport equipment
ESCO's essential and optional tags describe how its taxonomy relates a skill to an occupation. They are not the essential functions of a job under the ADA, which an employer determines for its own role. O*NET importance says how much a skill matters in an occupation, from 1 to 5; it is not a proficiency level.
Often appears with
Skills most often needed alongside it, with how many occupations need both.
- guarantee customer satisfaction72
- product comprehension68
- identify customer's needs61
- characteristics of products58
- characteristics of services58
- issue sales invoices57
- apply numeracy skills54
- ensure compliance with legal requirements52
- demonstrate products' features51
- operate cash register47
- e-commerce systems46
- use different communication channels45
- carry out active selling44
- process refunds44
This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. ESCO occupations and skills are from the European Commission's ESCO classification, and the occupation crosswalk is the official ESCO–O*NET mapping by the ESCO Secretariat with USDOL/ETA. This service uses the ESCO classification of the European Commission. BlissPoint Analytics has modified all or some of this information: skill, task and descriptor ratings are rounded to one decimal, and ESCO occupations show Job Zone and interests copied from a crosswalked O*NET occupation. USDOL/ETA has not approved, endorsed, or tested these modifications.