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Occupation AtlasArbitrators, Mediators, and Conciliators

O*NET · 23-1022.00

Arbitrators, Mediators, and Conciliators

Facilitate negotiation and conflict resolution through dialogue. Resolve conflicts outside of the court system by mutual consent of parties involved.

Also called Adjudicator · ADR Coordinator · ADR Mediator · Alternative Dispute Resolution Coordinator (ADR Coordinator) · Alternative Dispute Resolution Mediator (ADR Mediator) · Arbiter · Arbitration Manager · Arbitration Specialist
21 more

Arbitrator · Community Relations Rep · Community Relations Representative (Community Relations Rep) · Conciliator · Contracts Negotiator · Debt Settlement Negotiator · Dispute Coordinator · Divorce Mediator · Environmental Conflict Manager · Family Mediator · Federal Mediator · Labor Arbitrator · Labor Mediator · Legal Mediator · Long Term Care Ombudsman · Mediation Commissioner · Mediator · Ombudsman · Peacebuilding and Conflict Resolution Program Officer · Public Employment Mediator · Resolution Coordinator

Job Zone 5 — Extensive Preparation NeededHolland code ECS35 skills on file

Compare with another occupationCompare with Administrative Law Judges, Adjudicators, and Hearing Officers

Job Zone

  1. 1
  2. 2
  3. 3
  4. 4
  5. 5

Zone 5: Extensive Preparation Needed

Extensive preparation. Usually a graduate degree, with extensive skill, knowledge and experience — many of these occupations expect more than five years of experience.

Job Zone is O*NET's rating of how much education, experience and training an occupation typically needs — a property of the work, not of anyone doing it.

Occupational interest profile

ECSEnterprising · Conventional · Social — the three strongest interests, in order

  • E Enterprising4.63
  • C Conventional4.33
  • S Social4.24
  • I Investigative3.61
  • A Artistic2.25
  • R Realistic1.12

RIASEC (Holland) interests on O*NET's 0–7 scale: what the work draws on, not what any individual prefers. Hover a row for what each dimension means.

Education and experience

The education level respondents say the job requires, and the most common answer for experience and training.

  • Less than a High School Diploma5%
  • Associate's Degree or other 2-year degree5%
  • Bachelor's Degree16%
  • Post-Baccalaureate Certificate11%
  • Master's Degree11%
  • Post-Master's Certificate11%
  • First Professional Degree37%
  • Doctoral Degree5%
Related work experience
Over 10 years (47%)
On-site or in-plant training
None (26%)
On-the-job training
Over 1 year, up to and including 2 years (32%)

Typically associated skills

All 35 O*NET skills, most important first. Importance (1–5) says how much a skill matters here; level (0–7) says how much of it the work calls for, with O*NET's example of a nearby level. Neither is a proficiency rating of a person.

  • Negotiation4.64.9Level 4 looks like: Contract with a wholesaler to sell items at a given cost
  • Active Listeningbasic4.44.8Level 4 looks like: Answer inquiries regarding credit references
  • Writingbasic4.34.5Level 4 looks like: Write an email to staff outlining new directives
  • Speakingbasic4.14.9Level 4 looks like: Interview applicants to obtain personal and work history
  • Reading Comprehensionbasic4.14.4Level 4 looks like: Understand an email from management describing new personnel policies
  • Critical Thinkingbasic4.04.8Level 4 looks like: Evaluate customer complaints and determine appropriate responses
  • Active Learningbasic3.94.0Level 4 looks like: Determine the impact of new menu changes on a restaurant's purchasing requirements
  • Persuasion3.84.3Level 4 looks like: Convince a supervisor to purchase new office equipment
  • Complex Problem Solving3.83.8Level 4 looks like: Redesign a floor layout to take advantage of new manufacturing techniques
  • Social Perceptiveness3.83.8Level 4 looks like: Be aware of how a coworker's promotion will affect a work group
  • Judgment and Decision Making3.63.8Level 4 looks like: Evaluate a loan application for degree of risk
  • Coordination3.13.1Level 4 looks like: Work with others to put a new roof on a house
Show the other 23

Tasks

15 core · 5 supplemental

What people in this occupation do, as O*NET records it, core tasks first by importance (1–5).

  1. Prepare written opinions or decisions regarding cases.4.8
  2. Apply relevant laws, regulations, policies, or precedents to reach conclusions.4.6
  3. Conduct hearings to obtain information or evidence relative to disposition of claims.4.6
  4. Determine extent of liability according to evidence, laws, or administrative or judicial precedents.4.6
  5. Rule on exceptions, motions, or admissibility of evidence.4.5
  6. Confer with disputants to clarify issues, identify underlying concerns, and develop an understanding of their respective needs and interests.4.4
  7. Use mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives, and to guide parties toward mutual agreement.4.2
  8. Conduct initial meetings with disputants to outline the arbitration process, settle procedural matters, such as fees, or determine details, such as witness numbers or time requirements.4.0
  9. Evaluate information from documents, such as claim applications, birth or death certificates, or physician or employer records.3.9
  10. Set up appointments for parties to meet for mediation.3.8
  11. Research laws, regulations, policies, or precedent decisions to prepare for hearings.3.8
  12. Issue subpoenas or administer oaths to prepare for formal hearings.3.8
Show the other 8
  1. Recommend acceptance or rejection of compromise settlement offers.3.6
  2. Prepare settlement agreements for disputants to sign.3.4
  3. Authorize payment of valid claims.3.3
  4. Interview claimants, agents, or witnesses to obtain information about disputed issues.3.7
  5. Conduct studies of appeals procedures to ensure adherence to legal requirements or to facilitate disposition of cases.3.4
  6. Specialize in the negotiation and resolution of environmental conflicts involving issues such as natural resource allocation or regional development planning.3.4
  7. Organize or deliver public presentations about mediation to organizations, such as community agencies or schools.2.7
  8. Participate in court proceedings.2.6

Knowledge

Bodies of knowledge the work draws on.

  • English Language4.25.6
  • Law and Government4.25.4Level 4 looks like: Prepare documents and title papers for the purchase of a new house
  • Personnel and Human Resources4.14.9Level 4 looks like: Interview applicants for an administrative position
  • Administration and Management3.13.3Level 4 looks like: Monitor progress of a project to ensure timely completion
  • Education and Training2.73.5Level 4 looks like: Lead a quality improvement seminar
  • Computers and Electronics2.62.9
  • Economics and Accounting2.62.6
  • Customer and Personal Service2.52.8
Show all 33
  • Mathematics2.53.3Level 4 looks like: Analyze data to determine areas with the highest sales
  • Psychology2.53.2Level 4 looks like: Understand the impact of alcohol on human responses
  • Public Safety and Security2.52.7
  • Administrative2.43.0Level 4 looks like: Type 30 words per minute
  • Production and Processing2.42.4Level 1 looks like: Put a computer back into its packing materials
  • Communications and Media2.32.6
  • Transportation2.32.6
  • Sociology and Anthropology2.22.4Level 1 looks like: Identify two cultures in a story as being different
  • Telecommunications2.11.9Level 1 looks like: Send an email
  • Sales and Marketing1.81.7Level 1 looks like: Sell cakes at a bake sale
  • Geography1.71.8Level 1 looks like: Know the capital of the United States
  • History and Archeology1.71.7Level 1 looks like: Take a class in US history
  • Mechanical1.71.6Level 1 looks like: Replace the filters in a furnace
  • Medicine and Dentistry1.71.5Level 1 looks like: Use a band-aid
  • Therapy and Counseling1.71.6Level 1 looks like: Put ice on a sprained ankle
  • Building and Construction1.61.3Level 1 looks like: Choose the proper type of wood for adding a deck onto a house
  • Philosophy and Theology1.61.4Level 1 looks like: Watch a TV show on family values
  • Engineering and Technology1.51.2Level 1 looks like: Install a door lock
  • Chemistry1.41.1Level 1 looks like: Use a common household bug spray
  • Physics1.40.9Level 1 looks like: Use a crowbar to pry open a box
  • Biology1.30.7Level 1 looks like: Feed domestic animals
  • Design1.3—
  • Fine Arts1.3—
  • Food Production1.3—
  • Foreign Language1.3—

Abilities

Enduring capacities the work calls for.

  • Written Comprehension4.34.9Level 4 looks like: Understand an apartment lease
  • Written Expression4.34.8Level 4 looks like: Write a job recommendation for a subordinate
  • Oral Comprehension4.15.0Level 4 looks like: Understand a coach's oral instructions for a sport
  • Oral Expression4.15.0Level 4 looks like: Give instructions to a lost motorist
  • Deductive Reasoning4.04.1Level 5 looks like: Decide what factors to consider in selecting stocks
  • Inductive Reasoning4.04.0Level 4 looks like: Determine the prime suspect based on crime scene evidence
  • Speech Clarity4.04.0Level 4 looks like: Make stadium-wide announcements during a sporting event
  • Problem Sensitivity3.83.9Level 4 looks like: Notice from a subtle difference in a client's mood that something is bothering them
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  • Speech Recognition3.84.0Level 4 looks like: Identify a former customer's voice over the phone
  • Near Vision3.44.0Level 5 looks like: Read the fine print of a legal document
  • Selective Attention3.32.9Level 2 looks like: Answer a business call with coworkers talking nearby
  • Fluency of Ideas3.13.5Level 4 looks like: Think of as many ideas as possible for the name of a new company
  • Information Ordering3.13.3Level 2 looks like: Follow the correct steps to make change
  • Category Flexibility3.03.0Level 3 looks like: Classify flowers according to size, color, and smell
  • Originality3.03.1Level 4 looks like: Redesign job tasks to be interesting for employees
  • Far Vision2.92.8Level 2 looks like: Read a roadside billboard
  • Flexibility of Closure2.93.0Level 2 looks like: Detect that your phone is ringing while at a concert
  • Speed of Closure2.82.9Level 3 looks like: Recognize a song after hearing only the first few notes
  • Time Sharing2.52.0Level 2 looks like: Listen to music while entering numbers into a spreadsheet
  • Mathematical Reasoning2.12.0Level 1 looks like: Determine how much 20 oranges will cost when they are priced at 5 for 4 dollars
  • Hearing Sensitivity2.01.1Level 2 looks like: Notice a doorbell ringing
  • Memorization2.02.0Level 1 looks like: Remember the number on your bus to be sure you get back on the right one
  • Number Facility2.02.0Level 1 looks like: Add 2 and 7
  • Perceptual Speed2.01.9Level 2 looks like: Sort mail according to ZIP codes with no time pressure
  • Visual Color Discrimination2.01.1Level 1 looks like: Separate laundry into colors and whites
  • Visualization2.02.0Level 2 looks like: Imagine how to place paper in a printer so that the letterhead comes out on top
  • Auditory Attention1.91.3Level 2 looks like: Listen to a lecture while people nearby are talking
  • Trunk Strength1.91.1Level 2 looks like: Sit up in an office chair
  • Wrist-Finger Speed1.50.5
  • Finger Dexterity1.3—
  • Depth Perception1.1—
  • Arm-Hand Steadiness1.0—
  • Control Precision1.0—
  • Dynamic Flexibility1.0—
  • Dynamic Strength1.0—
  • Explosive Strength1.0—
  • Extent Flexibility1.0—
  • Glare Sensitivity1.0—
  • Gross Body Coordination1.0—
  • Gross Body Equilibrium1.0—
  • Manual Dexterity1.0—
  • Multilimb Coordination1.0—
  • Night Vision1.0—
  • Peripheral Vision1.0—
  • Rate Control1.0—
  • Reaction Time1.0—
  • Response Orientation1.0—
  • Sound Localization1.0—
  • Spatial Orientation1.0—
  • Speed of Limb Movement1.0—
  • Stamina1.0—
  • Static Strength1.0—

Work activities

Kinds of activity the work is made of.

  • Getting Information4.75.4Level 4 looks like: Review a budget
  • Making Decisions and Solving Problems4.65.8
  • Resolving Conflicts and Negotiating with Others4.66.4Level 7 looks like: Negotiate a major labor-management contract
  • Analyzing Data or Information4.45.5Level 4 looks like: Determine the interest cost to finance a new building
  • Evaluating Information to Determine Compliance with Standards4.45.5Level 4 looks like: Evaluate a complicated insurance claim for compliance with policy terms
  • Judging the Qualities of Objects, Services, or People4.25.4Level 4 looks like: Determine the value of property lost in a fire
  • Updating and Using Relevant Knowledge4.25.4Level 4 looks like: Keep current on changes in maintenance procedures for repairing sports cars
  • Interpreting the Meaning of Information for Others4.14.5Level 4 looks like: Interpret how foreign tax laws apply to U.S. exports
Show all 41
  • Processing Information4.14.9Level 4 looks like: Calculate the adjustments for insurance claims
  • Identifying Objects, Actions, and Events3.94.7Level 4 looks like: Judge the suitability of food products for an event
  • Establishing and Maintaining Interpersonal Relationships3.64.9Level 4 looks like: Maintain good working relationships with almost all coworkers and clients
  • Thinking Creatively3.64.6Level 4 looks like: Adapt popular music for a high school marching band
  • Working with Computers3.43.3Level 4 looks like: Write software for keeping track of parts in inventory
  • Documenting/Recording Information3.33.7Level 4 looks like: Document the results of a crime scene investigation
  • Organizing, Planning, and Prioritizing Work3.34.3Level 4 looks like: Plan and adjust a personal to-do list according to changing demands
  • Scheduling Work and Activities3.33.7Level 4 looks like: Prepare the work schedule for salesclerks in a large retail store
  • Communicating with People Outside the Organization2.83.2Level 4 looks like: Present information to potential clients about available services
  • Communicating with Supervisors, Peers, or Subordinates2.82.7
  • Monitoring Processes, Materials, or Surroundings2.83.0Level 4 looks like: Test electrical circuits
  • Performing Administrative Activities2.83.2Level 4 looks like: Complete tax forms for a small business
  • Estimating the Quantifiable Characteristics of Products, Events, or Information2.72.4Level 1 looks like: Estimate the size of household furniture to be shipped
  • Selling or Influencing Others2.72.8
  • Training and Teaching Others2.73.1Level 4 looks like: Teach a social sciences course to high school students
  • Developing Objectives and Strategies2.52.9
  • Providing Consultation and Advice to Others2.52.7
  • Performing for or Working Directly with the Public2.42.2Level 1 looks like: Check tickets at a concert
  • Coaching and Developing Others2.33.0Level 4 looks like: Provide on-the-job training for administrative workers
  • Inspecting Equipment, Structures, or Materials2.21.8Level 1 looks like: Check that doors to building are locked
  • Developing and Building Teams2.11.9Level 1 looks like: Encourage two coworkers to stick with a tough assignment
  • Assisting and Caring for Others1.91.6Level 1 looks like: Help a coworker complete an assignment
  • Coordinating the Work and Activities of Others1.91.7Level 1 looks like: Exchange information during a shift change
  • Monitoring and Controlling Resources1.81.6Level 1 looks like: Work as a server responsible for keeping track of utensils
  • Guiding, Directing, and Motivating Subordinates1.71.0Level 1 looks like: Work occasionally as a backup supervisor
  • Handling and Moving Objects1.51.0Level 1 looks like: Change settings on copy machines
  • Operating Vehicles, Mechanized Devices, or Equipment1.50.6Level 1 looks like: Drive a car
  • Controlling Machines and Processes1.4—
  • Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment1.4—
  • Repairing and Maintaining Electronic Equipment1.4—
  • Repairing and Maintaining Mechanical Equipment1.4—
  • Staffing Organizational Units1.4—
  • Performing General Physical Activities1.3—

Work context

The conditions most characteristic of the work, on O*NET's 1–5 context scale.

  • Freedom to Make Decisions4.8
  • Spend Time Sitting4.8
  • Determine Tasks, Priorities and Goals4.7
  • Importance of Being Exact or Accurate4.7
  • E-Mail4.6
  • Impact of Decisions on Co-workers or Company Results4.3
  • Conflict Situations3.9
  • Time Pressure3.8
  • Contact With Others3.7
  • Face-to-Face Discussions with Individuals and Within Teams3.7

Technology

12 tools

Software used in this work. In demand: among the tools job postings for this occupation name most. Hot: often named in job postings across the economy.

In demand (4)

  • Microsoft Excelhot
  • Microsoft Office softwarehot
  • Microsoft Outlookhot
  • Microsoft Wordhot

Hot (6; 4 more marked hot above)

  • Microsoft Access
  • Microsoft PowerPoint
  • Microsoft SharePoint
  • Oracle PeopleSoft
  • Salesforce software
  • SAP software
Other tools (2)
  • Scheduling software
  • Web browser software

Related occupations

O*NET's own list of the occupations most related to this one, closest first.

  1. Administrative Law Judges, Adjudicators, and Hearing Officers
  2. Lawyers
  3. Labor Relations Specialists
  4. Judicial Law Clerks
  5. Judges, Magistrate Judges, and Magistrates
  6. Equal Opportunity Representatives and Officers
  7. Claims Adjusters, Examiners, and Investigators
  8. Child, Family, and School Social Workers
  9. Fraud Examiners, Investigators and Analysts
  10. Financial Examiners

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This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. ESCO occupations and skills are from the European Commission's ESCO classification, and the occupation crosswalk is the official ESCO–O*NET mapping by the ESCO Secretariat with USDOL/ETA. This service uses the ESCO classification of the European Commission. BlissPoint Analytics has modified all or some of this information: skill, task and descriptor ratings are rounded to one decimal, and ESCO occupations show Job Zone and interests copied from a crosswalked O*NET occupation. USDOL/ETA has not approved, endorsed, or tested these modifications.