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Occupation Atlascustomer contact centre information clerk

ESCO · http://data.europa.eu/esco/occupation/b7b75eb6-34bc-462d-b412-eed393cc1397

customer contact centre information clerk

Customer contact centre information clerks provide information to customers via the telephone and other media such as email. They answer inquiries about a company's or oganisation's services, products and policies.

Job Zone 2 — Some Preparation NeededHolland code CES32 skills on file

Compare with another occupationCompare with after-sales service technician

Job Zone

  1. 1
  2. 2
  3. 3
  4. 4
  5. 5

Zone 2: Some Preparation Needed

Some preparation. Usually a high school diploma, some previous work-related skill or experience, and a few months to a year of training with experienced workers.

Job Zone is O*NET's rating of how much education, experience and training an occupation typically needs — a property of the work, not of anyone doing it.

Occupational interest profile

CESConventional · Enterprising · Social — the three strongest interests, in order

  • C Conventional6.32
  • E Enterprising5.08
  • S Social3.77
  • R Realistic1.97
  • I Investigative1.63
  • A Artistic1.00

RIASEC (Holland) interests on O*NET's 0–7 scale: what the work draws on, not what any individual prefers. Hover a row for what each dimension means.

Job Zone and interest data are borrowed from Customer Service Representatives (43-4051.00): in the official ESCO–O*NET crosswalk, its close O*NET match, and the best-ranked match that has them. ESCO doesn't publish them directly.

Typically associated skills

Essential (14)

ESCO's essential and optional tags describe how its taxonomy relates a skill to this occupation. They are not the essential functions of a job under the ADA, which an employer determines for its own role.

Optional (18)

O*NET equivalents

From the official ESCO–O*NET crosswalk, strongest match first. A broader occupation takes in this one; a narrower one is a part of it.

Closest occupations

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ESCO occupations that share the most of this occupation's 14 essential skills. A plain count, not a hidden score.

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This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. ESCO occupations and skills are from the European Commission's ESCO classification, and the occupation crosswalk is the official ESCO–O*NET mapping by the ESCO Secretariat with USDOL/ETA. This service uses the ESCO classification of the European Commission. BlissPoint Analytics has modified all or some of this information: skill, task and descriptor ratings are rounded to one decimal, and ESCO occupations show Job Zone and interests copied from a crosswalked O*NET occupation. USDOL/ETA has not approved, endorsed, or tested these modifications.