Occupation Atlaslive chat operator
ESCO · http://data.europa.eu/esco/occupation/fde97584-d8e3-413e-a662-511c9055357e
live chat operator
Live chat operators respond to answers and requests posed by customers of all nature through online platforms in websites and online assistance services in real time. They are available to provide service through chat platforms and have the ability to solve inquiries of clients via written communication merely.
Compare with another occupationCompare with call centre agent
Job Zone
- 1
- 2
- 3
- 4
- 5
Zone 2: Some Preparation Needed
Some preparation. Usually a high school diploma, some previous work-related skill or experience, and a few months to a year of training with experienced workers.
Job Zone is O*NET's rating of how much education, experience and training an occupation typically needs — a property of the work, not of anyone doing it.
Occupational interest profile
CSEConventional · Social · Enterprising — the three strongest interests, in order
- C Conventional6.21
- S Social4.05
- E Enterprising3.33
- R Realistic3.23
- I Investigative1.14
- A Artistic1.00
RIASEC (Holland) interests on O*NET's 0–7 scale: what the work draws on, not what any individual prefers. Hover a row for what each dimension means.
Job Zone and interest data are borrowed from Telephone Operators (43-2021.00): in the official ESCO–O*NET crosswalk, its close O*NET match, and the best-ranked match that has them. ESCO doesn't publish them directly.
Typically associated skills
Essential (17)
ESCO's essential and optional tags describe how its taxonomy relates a skill to this occupation. They are not the essential functions of a job under the ADA, which an employer determines for its own role.
- adapt to changing situations
- characteristics of products
- characteristics of services
- create solutions to problems
- discern written communication
- guarantee customer satisfaction
- handle tasks independently
- have computer literacy
- information confidentiality
- keep task records
- perform multiple tasks at the same time
- persuade clients with alternatives
- process data
- respond to inquiries in written form
- type at speed
- use internet chat
- work with e-services available to citizens
Optional (18)
- answer incoming calls
- call-centre technologies
- carry out active selling
- communication principles
- e-commerce systems
- e-procurement
- exercise patience
- handle helpdesk problems
- knowledge base
- perform data analysis
- perform escalation procedure
- prioritise requests
- provide customer follow-up services
- sales argumentation
- use communication devices
- use communication techniques
- use customer relationship management software
- utilise cross-selling
O*NET equivalents
From the official ESCO–O*NET crosswalk, strongest match first. A broader occupation takes in this one; a narrower one is a part of it.
Closest occupations
Compare any occupation →ESCO occupations that share the most of this occupation's 17 essential skills. A plain count, not a hidden score.
call centre agent
10 shared · 7 more of its ownhandle tasks independently, process data, adapt to changing situations, perform multiple tasks at the same time
ESCO · Compare
car leasing agent
6 shared · 22 more of its ownprocess data, characteristics of services, characteristics of products, keep task records
ESCO · Compare
ICT help desk agent
5 shared · 15 more of its owncharacteristics of services, characteristics of products, keep task records, guarantee customer satisfaction
ESCO · Compare
sales processor
5 shared · 15 more of its ownprocess data, perform multiple tasks at the same time, characteristics of services, characteristics of products
ESCO · Compare
customer service representative
5 shared · 19 more of its ownprocess data, perform multiple tasks at the same time, guarantee customer satisfaction, have computer literacy
ESCO · Compare
after-sales service technician
4 shared · 12 more of its owncharacteristics of services, characteristics of products, guarantee customer satisfaction, create solutions to problems
ESCO · Compare
call centre supervisor
4 shared · 17 more of its owncharacteristics of services, characteristics of products, have computer literacy, create solutions to problems
ESCO · Compare
rental service representative
4 shared · 18 more of its ownprocess data, perform multiple tasks at the same time, guarantee customer satisfaction, have computer literacy
ESCO · Compare
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This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. ESCO occupations and skills are from the European Commission's ESCO classification, and the occupation crosswalk is the official ESCO–O*NET mapping by the ESCO Secretariat with USDOL/ETA. This service uses the ESCO classification of the European Commission. BlissPoint Analytics has modified all or some of this information: skill, task and descriptor ratings are rounded to one decimal, and ESCO occupations show Job Zone and interests copied from a crosswalked O*NET occupation. USDOL/ETA has not approved, endorsed, or tested these modifications.