Occupation AtlasSkillsanswer incoming calls
Skill · Occupation Atlas
answer incoming calls
Needed by 8 occupations in ESCO.
Occupations that list it
Essential first, then O*NET-rated by importance, then optional. 8 in all.
- customer contact centre information clerk
- host/hostess
- telephone switchboard operator
- call centre agent
- editorial assistant
- ICT help desk agent
- interpreter
- live chat operator
ESCO's essential and optional tags describe how its taxonomy relates a skill to an occupation. They are not the essential functions of a job under the ADA, which an employer determines for its own role. O*NET importance says how much a skill matters in an occupation, from 1 to 5; it is not a proficiency level.
Often appears with
Skills most often needed alongside it, with how many occupations need both.
- handle helpdesk problems5
- characteristics of products4
- characteristics of services4
- communicate by telephone4
- create solutions to problems4
- guarantee customer satisfaction4
- knowledge base4
- keep task records3
- perform data analysis3
- perform escalation procedure3
- prioritise requests3
- provide customer follow-up services3
- speak different languages3
- use customer relationship management software3
This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. ESCO occupations and skills are from the European Commission's ESCO classification, and the occupation crosswalk is the official ESCO–O*NET mapping by the ESCO Secretariat with USDOL/ETA. This service uses the ESCO classification of the European Commission. BlissPoint Analytics has modified all or some of this information: skill, task and descriptor ratings are rounded to one decimal, and ESCO occupations show Job Zone and interests copied from a crosswalked O*NET occupation. USDOL/ETA has not approved, endorsed, or tested these modifications.