Occupation AtlasSocial and Community Service Managers
O*NET · 11-9151.00
Social and Community Service Managers
Plan, direct, or coordinate the activities of a social service program or community outreach organization. Oversee the program or organization's budget and policies regarding participant involvement, program requirements, and benefits. Work may involve directing social workers, counselors, or probation officers.
62 more
Child Welfare Director · Child Welfare Services Director · Children's Service Supervisor · Clinical Services Director · Club Manager · Community Center Director · Community Organization Director · Community Outreach Coordinator · Community Service Director · Community Service Organization Director · Community Services Director · Contract Sheltered Workshop Supervisor · Counseling Services Manager · Family Service Center Director · Family Services Coordinator · Field Coordination Director · Field Service Director · Foster Care Case Manager · Group Counseling Program Director · Group Home Manager · Group Work Program Director · Home Service Director · Membership Director · Multi-Share Program Coordinator · Neighborhood Service Center Director · Non Profit Director · Non-Profit Director · Nonprofit Director · Nonprofit Manager · Offender Workforce Development Program Manager (OWDPM) · Outreach Coordinator · OWDPM · Parole Director · Program Coordinator · Program Manager · Program Supervisor · Psychiatric Social Worker Supervisor · Public Welfare Director · Rehabilitation Center Manager · Scout Work Director · Services Case Manager · Sheltered Workshop Executive Director · Social Service Agency Director · Social Service Coordinator · Social Service Director · Social Services Director · Social Services Manager · Social Welfare Administrator · Social Work Administrator · Teenage Activities Director · Teenage Program Director · Transitional Care Director · Veterans Affairs Director · Vocational Rehabilitation Administrator · Volunteer Services Director · Volunteer Services Manager · Volunteer Services Supervisor · Welfare Administrator · Welfare Director · Welfare Manager · Youth Development Director · Youth Program Director
Compare with another occupationCompare with Emergency Management Directors
Job Zone
- 1
- 2
- 3
- 4
- 5
Zone 4: Considerable Preparation Needed
Considerable preparation. Usually a bachelor's degree plus several years of work-related experience, knowledge, or training.
Job Zone is O*NET's rating of how much education, experience and training an occupation typically needs — a property of the work, not of anyone doing it.
Occupational interest profile
ESCEnterprising · Social · Conventional — the three strongest interests, in order
- E Enterprising6.97
- S Social5.43
- C Conventional4.21
- A Artistic2.43
- I Investigative2.17
- R Realistic1.00
RIASEC (Holland) interests on O*NET's 0–7 scale: what the work draws on, not what any individual prefers. Hover a row for what each dimension means.
Education and experience
The education level respondents say the job requires, and the most common answer for experience and training.
- Related work experience
- Over 4 years, up to and including 6 years (26%)
- On-site or in-plant training
- Over 1 month, up to and including 3 months (40%)
- On-the-job training
- Over 6 months, up to and including 1 year (34%)
Typically associated skills
All 35 O*NET skills, most important first. Importance (1–5) says how much a skill matters here; level (0–7) says how much of it the work calls for, with O*NET's example of a nearby level. Neither is a proficiency rating of a person.
- Social PerceptivenessImportance 4.0Level 4.6Level 4 looks like: Be aware of how a coworker's promotion will affect a work group
- Service OrientationImportance 4.0Level 4.0Level 4 looks like: Make flight reservations for customers using an online booking site
- Management of Personnel ResourcesImportance 3.9Level 4.4Level 4 looks like: Direct the activities of a road repair crew with minimal disruption of traffic flow
- Active ListeningbasicImportance 3.9Level 4.3Level 4 looks like: Answer inquiries regarding credit references
- Complex Problem SolvingImportance 3.9Level 4.1Level 4 looks like: Redesign a floor layout to take advantage of new manufacturing techniques
- Critical ThinkingbasicImportance 3.9Level 4.1Level 4 looks like: Evaluate customer complaints and determine appropriate responses
- Judgment and Decision MakingImportance 3.9Level 4.1Level 4 looks like: Evaluate a loan application for degree of risk
- CoordinationImportance 3.9Level 4.0Level 4 looks like: Work with others to put a new roof on a house
- MonitoringbasicImportance 3.9Level 4.0Level 4 looks like: Monitor a meeting and revise the agenda to ensure important topics are discussed
- Time ManagementImportance 3.9Level 4.0Level 4 looks like: Allocate the time of subordinates to projects for the coming week
- Active LearningbasicImportance 3.9Level 3.9Level 4 looks like: Determine the impact of new menu changes on a restaurant's purchasing requirements
- Reading ComprehensionbasicImportance 3.8Level 4.1Level 4 looks like: Understand an email from management describing new personnel policies
Show the other 23
- SpeakingbasicImportance 3.8Level 4.1Level 4 looks like: Interview applicants to obtain personal and work history
- WritingbasicImportance 3.8Level 4.0Level 4 looks like: Write an email to staff outlining new directives
- Systems EvaluationImportance 3.8Level 3.9Level 4 looks like: Identify the reasons why a client might be unhappy with a product
- Systems AnalysisImportance 3.8Level 3.8Level 4 looks like: Determine how a new piece of equipment will affect production rates
- Learning StrategiesbasicImportance 3.6Level 3.8Level 4 looks like: Identify an alternative approach to help trainees who are having difficulties
- InstructingImportance 3.5Level 3.9Level 4 looks like: Instruct a coworker in how to operate a software program
- NegotiationImportance 3.3Level 3.8Level 4 looks like: Contract with a wholesaler to sell items at a given cost
- PersuasionImportance 3.3Level 3.8Level 4 looks like: Convince a supervisor to purchase new office equipment
- Operations AnalysisImportance 2.6Level 3.4Level 4 looks like: Suggest changes in software to make a system more user friendly
- Management of Financial ResourcesImportance 2.6Level 3.1Level 4 looks like: Prepare and manage a budget for a short-term project
- MathematicsbasicImportance 2.6Level 3.1Level 4 looks like: Calculate the square footage of a new home under construction
- Management of Material ResourcesImportance 2.4Level 2.4Level 2 looks like: Reserve a room for a management meeting
- SciencebasicImportance 2.3Level 2.0Level 2 looks like: Conduct standard tests to determine soil quality
- Operations MonitoringImportance 2.1Level 2.3Level 2 looks like: Monitor completion times while running a computer program
- Operation and ControlImportance 2.0Level 1.6Level 2 looks like: Navigate the settings on an office printer to print on both sides of the paper
- Quality Control AnalysisImportance 2.0Level 1.6Level 2 looks like: Inspect a draft email for errors (e.g., grammar, punctuation)
- Technology DesignImportance 1.9Level 1.1Level 2 looks like: Adjust exercise equipment for use by a customer
- ProgrammingImportance 1.8Level 0.9
- TroubleshootingImportance 1.5Level 0.8
- Equipment MaintenanceImportance 1.0Level —
- Equipment SelectionImportance 1.0Level —
- InstallationImportance 1.0Level —
- RepairingImportance 1.0Level —
Tasks
12 core · 4 supplementalWhat people in this occupation do, as O*NET records it, core tasks first by importance (1–5).
- Direct activities of professional and technical staff members and volunteers.Importance 4.4
- Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.Importance 4.4
- Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.Importance 4.3
- Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.Importance 4.3
- Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.Importance 4.2
- Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints.Importance 4.2
- Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated.Importance 4.1
- Recruit, interview, and hire or sign up volunteers and staff.Importance 4.0
- Research and analyze member or community needs to determine program directions and goals.Importance 3.9
- Implement and evaluate staff, volunteer, or community training programs.Importance 3.9
- Act as consultants to agency staff and other community programs regarding the interpretation of program-related federal, state, and county regulations and policies.Importance 3.7
- Speak to community groups to explain and interpret agency purposes, programs, and policies.Importance 3.4
Show the other 4
- Plan and administer budgets for programs, equipment, and support services.Importance 3.6
- Analyze proposed legislation, regulations, or rule changes to determine how agency services could be impacted.Importance 3.6
- Represent organizations in relations with governmental and media institutions.Importance 3.4
- Direct fundraising activities and the preparation of public relations materials.Importance 3.4
Knowledge
Bodies of knowledge the work draws on.
- Customer and Personal ServiceImportance 4.6Level 5.9
- Administration and ManagementImportance 4.4Level 4.6Level 4 looks like: Monitor progress of a project to ensure timely completion
- English LanguageImportance 4.3Level 4.5Level 4 looks like: Edit an article for a news website
- PsychologyImportance 4.1Level 4.8Level 4 looks like: Understand the impact of alcohol on human responses
- Education and TrainingImportance 3.9Level 5.3Level 4 looks like: Lead a quality improvement seminar
- Personnel and Human ResourcesImportance 3.7Level 4.4Level 4 looks like: Interview applicants for an administrative position
- Therapy and CounselingImportance 3.7Level 4.5Level 4 looks like: Provide job counseling to the unemployed
- AdministrativeImportance 3.5Level 4.5Level 4 looks like: Type 30 words per minute
Show all 33
- Public Safety and SecurityImportance 3.5Level 3.6Level 4 looks like: Inspect a building site for safety violations
- Sociology and AnthropologyImportance 3.4Level 4.2Level 4 looks like: Write an article about cultural differences
- Computers and ElectronicsImportance 3.3Level 3.6Level 4 looks like: Use a computer to format a document
- MathematicsImportance 3.3Level 4.1Level 4 looks like: Analyze data to determine areas with the highest sales
- Law and GovernmentImportance 3.2Level 2.9
- Communications and MediaImportance 3.0Level 2.9
- Economics and AccountingImportance 2.8Level 3.0Level 4 looks like: Develop financial investment programs for individual clients
- TelecommunicationsImportance 2.5Level 1.5Level 1 looks like: Send an email
- Philosophy and TheologyImportance 2.4Level 3.0Level 4 looks like: Understand another culture's religious practices
- Sales and MarketingImportance 2.3Level 3.0Level 4 looks like: Introduce clients to a new line of products
- Production and ProcessingImportance 2.1Level 2.0Level 1 looks like: Put a computer back into its packing materials
- Medicine and DentistryImportance 2.0Level 1.5Level 1 looks like: Use a band-aid
- TransportationImportance 2.0Level 1.7Level 1 looks like: Ride a train to work
- Foreign LanguageImportance 1.9Level 1.3Level 1 looks like: Say "please" and "thank you" in a foreign language
- GeographyImportance 1.9Level 1.6Level 1 looks like: Know the capital of the United States
- Building and ConstructionImportance 1.7Level 1.2Level 1 looks like: Choose the proper type of wood for adding a deck onto a house
- ChemistryImportance 1.6Level 1.3Level 1 looks like: Use a common household bug spray
- DesignImportance 1.6Level 1.1Level 1 looks like: Draw a straight line 4 3/16 inches long
- Fine ArtsImportance 1.6Level 0.8Level 1 looks like: Attend a popular music concert
- MechanicalImportance 1.6Level 1.3Level 1 looks like: Replace the filters in a furnace
- BiologyImportance 1.5Level 0.9Level 1 looks like: Feed domestic animals
- Engineering and TechnologyImportance 1.5Level 1.1Level 1 looks like: Install a door lock
- History and ArcheologyImportance 1.4Level 0.9Level 1 looks like: Take a class in US history
- PhysicsImportance 1.4Level 0.9Level 1 looks like: Use a crowbar to pry open a box
- Food ProductionImportance 1.3Level —
Abilities
Enduring capacities the work calls for.
- Oral ExpressionImportance 4.4Level 4.6Level 4 looks like: Give instructions to a lost motorist
- Oral ComprehensionImportance 4.1Level 4.6Level 4 looks like: Understand a coach's oral instructions for a sport
- Problem SensitivityImportance 4.0Level 4.0Level 4 looks like: Notice from a subtle difference in a client's mood that something is bothering them
- Written ComprehensionImportance 4.0Level 4.0Level 4 looks like: Understand an apartment lease
- Deductive ReasoningImportance 3.9Level 4.1Level 5 looks like: Decide what factors to consider in selecting stocks
- Speech ClarityImportance 3.9Level 4.3Level 4 looks like: Make stadium-wide announcements during a sporting event
- Speech RecognitionImportance 3.9Level 4.0Level 4 looks like: Identify a former customer's voice over the phone
- Written ExpressionImportance 3.9Level 4.1Level 4 looks like: Write a job recommendation for a subordinate
Show all 52
- Inductive ReasoningImportance 3.8Level 3.9Level 4 looks like: Determine the prime suspect based on crime scene evidence
- OriginalityImportance 3.8Level 3.8Level 4 looks like: Redesign job tasks to be interesting for employees
- Fluency of IdeasImportance 3.6Level 3.8Level 4 looks like: Think of as many ideas as possible for the name of a new company
- Information OrderingImportance 3.5Level 3.5Level 2 looks like: Follow the correct steps to make change
- Near VisionImportance 3.1Level 3.6
- Category FlexibilityImportance 3.0Level 3.4Level 3 looks like: Classify flowers according to size, color, and smell
- Flexibility of ClosureImportance 3.0Level 3.0Level 2 looks like: Detect that your phone is ringing while at a concert
- Far VisionImportance 2.9Level 2.9Level 2 looks like: Read a roadside billboard
- Mathematical ReasoningImportance 2.9Level 3.4Level 4 looks like: Decide how to calculate profits to determine the amounts of yearly bonuses
- Number FacilityImportance 2.9Level 3.4Level 3 looks like: Calculate a discounted price
- Selective AttentionImportance 2.9Level 3.0Level 2 looks like: Answer a business call with coworkers talking nearby
- Time SharingImportance 2.9Level 3.1Level 3 looks like: Watch street signs while driving at 30 miles an hour
- MemorizationImportance 2.8Level 2.8
- Perceptual SpeedImportance 2.8Level 2.8Level 2 looks like: Sort mail according to ZIP codes with no time pressure
- Speed of ClosureImportance 2.6Level 2.9Level 3 looks like: Recognize a song after hearing only the first few notes
- VisualizationImportance 2.5Level 2.6Level 2 looks like: Imagine how to place paper in a printer so that the letterhead comes out on top
- Visual Color DiscriminationImportance 2.4Level 2.1Level 1 looks like: Separate laundry into colors and whites
- Finger DexterityImportance 2.3Level 1.9Level 2 looks like: Put coins in a parking meter
- Auditory AttentionImportance 2.1Level 2.0Level 2 looks like: Listen to a lecture while people nearby are talking
- Arm-Hand SteadinessImportance 2.0Level 1.3Level 2 looks like: Light a candle
- Control PrecisionImportance 2.0Level 1.3Level 2 looks like: Adjust a room light with a dimmer switch
- Hearing SensitivityImportance 2.0Level 2.0Level 2 looks like: Notice a doorbell ringing
- Depth PerceptionImportance 1.8Level 1.3Level 2 looks like: Merge a car into traffic on a city street
- Trunk StrengthImportance 1.8Level 0.9
- Manual DexterityImportance 1.5Level 0.6Level 1 looks like: Screw a light bulb into a light socket
- Wrist-Finger SpeedImportance 1.5Level 0.6
- Extent FlexibilityImportance 1.4Level 0.4
- Multilimb CoordinationImportance 1.4Level 0.8
- StaminaImportance 1.4Level 0.4Level 1 looks like: Walk 1/4 mile
- Dynamic StrengthImportance 1.3Level —
- Gross Body EquilibriumImportance 1.3Level —
- Gross Body CoordinationImportance 1.1Level —
- Static StrengthImportance 1.1Level —
- Dynamic FlexibilityImportance 1.0Level —
- Explosive StrengthImportance 1.0Level —
- Glare SensitivityImportance 1.0Level —
- Night VisionImportance 1.0Level —
- Peripheral VisionImportance 1.0Level —
- Rate ControlImportance 1.0Level —
- Reaction TimeImportance 1.0Level —
- Response OrientationImportance 1.0Level —
- Sound LocalizationImportance 1.0Level —
- Spatial OrientationImportance 1.0Level —
- Speed of Limb MovementImportance 1.0Level —
Work activities
Kinds of activity the work is made of.
- Communicating with Supervisors, Peers, or SubordinatesImportance 4.7Level 5.2Level 4 looks like: Report the results of a sales meeting to a supervisor
- Getting InformationImportance 4.5Level 4.6Level 4 looks like: Review a budget
- Organizing, Planning, and Prioritizing WorkImportance 4.3Level 5.4Level 4 looks like: Plan and adjust a personal to-do list according to changing demands
- Performing Administrative ActivitiesImportance 4.2Level 4.1Level 4 looks like: Complete tax forms for a small business
- Updating and Using Relevant KnowledgeImportance 4.2Level 4.7Level 4 looks like: Keep current on changes in maintenance procedures for repairing sports cars
- Working with ComputersImportance 4.2Level 3.8Level 4 looks like: Write software for keeping track of parts in inventory
- Communicating with People Outside the OrganizationImportance 4.1Level 4.7Level 4 looks like: Present information to potential clients about available services
- Establishing and Maintaining Interpersonal RelationshipsImportance 4.1Level 5.5Level 4 looks like: Maintain good working relationships with almost all coworkers and clients
Show all 41
- Making Decisions and Solving ProblemsImportance 4.1Level 4.4Level 4 looks like: Select the location for a major retail store
- Assisting and Caring for OthersImportance 4.0Level 4.7Level 4 looks like: Help a medical patient find in-home assistance or healthcare
- Coordinating the Work and Activities of OthersImportance 4.0Level 4.3Level 4 looks like: Organize the cleanup crew after a major sporting event
- Developing Objectives and StrategiesImportance 4.0Level 4.0Level 4 looks like: Develop the plan to complete the merger of two organizations over a 3-year period
- Evaluating Information to Determine Compliance with StandardsImportance 4.0Level 3.8Level 4 looks like: Evaluate a complicated insurance claim for compliance with policy terms
- Identifying Objects, Actions, and EventsImportance 4.0Level 4.6Level 4 looks like: Judge the suitability of food products for an event
- Scheduling Work and ActivitiesImportance 3.9Level 4.4Level 4 looks like: Prepare the work schedule for salesclerks in a large retail store
- Thinking CreativelyImportance 3.9Level 4.0Level 4 looks like: Adapt popular music for a high school marching band
- Developing and Building TeamsImportance 3.8Level 4.0Level 4 looks like: Lead an assembly team in an automobile plant
- Documenting/Recording InformationImportance 3.8Level 4.3Level 4 looks like: Document the results of a crime scene investigation
- Monitoring Processes, Materials, or SurroundingsImportance 3.8Level 4.1Level 4 looks like: Test electrical circuits
- Resolving Conflicts and Negotiating with OthersImportance 3.8Level 4.9Level 4 looks like: Get two subordinates to agree about vacation schedules
- Guiding, Directing, and Motivating SubordinatesImportance 3.7Level 4.6Level 4 looks like: Manage a small team of employees in a dynamic workplace
- Performing for or Working Directly with the PublicImportance 3.6Level 4.2Level 4 looks like: Sell shoes in a crowded shoe store
- Processing InformationImportance 3.6Level 4.0Level 4 looks like: Calculate the adjustments for insurance claims
- Training and Teaching OthersImportance 3.6Level 3.8Level 4 looks like: Teach a social sciences course to high school students
- Analyzing Data or InformationImportance 3.5Level 3.5Level 4 looks like: Determine the interest cost to finance a new building
- Interpreting the Meaning of Information for OthersImportance 3.5Level 3.6Level 4 looks like: Interpret how foreign tax laws apply to U.S. exports
- Judging the Qualities of Objects, Services, or PeopleImportance 3.5Level 3.5Level 4 looks like: Determine the value of property lost in a fire
- Providing Consultation and Advice to OthersImportance 3.4Level 3.8Level 4 looks like: Recommend a new software package to increase operational efficiency
- Coaching and Developing OthersImportance 3.3Level 4.0Level 4 looks like: Provide on-the-job training for administrative workers
- Staffing Organizational UnitsImportance 2.8Level 3.2Level 4 looks like: Interview candidates for a sales position and make hiring recommendations
- Inspecting Equipment, Structures, or MaterialsImportance 2.5Level 2.1Level 1 looks like: Check that doors to building are locked
- Performing General Physical ActivitiesImportance 2.5Level 1.7Level 1 looks like: Walk between workstations in a small office
- Monitoring and Controlling ResourcesImportance 2.4Level 2.5Level 1 looks like: Work as a server responsible for keeping track of utensils
- Selling or Influencing OthersImportance 2.3Level 2.1Level 1 looks like: Convince a coworker to assist with an assignment
- Estimating the Quantifiable Characteristics of Products, Events, or InformationImportance 2.2Level 1.9Level 1 looks like: Estimate the size of household furniture to be shipped
- Operating Vehicles, Mechanized Devices, or EquipmentImportance 2.2Level 1.3Level 1 looks like: Drive a car
- Handling and Moving ObjectsImportance 1.9Level 2.0Level 1 looks like: Change settings on copy machines
- Controlling Machines and ProcessesImportance 1.6Level 0.7Level 1 looks like: Operate a cash register
- Drafting, Laying Out, and Specifying Technical Devices, Parts, and EquipmentImportance 1.4Level —
- Repairing and Maintaining Electronic EquipmentImportance 1.3Level —
- Repairing and Maintaining Mechanical EquipmentImportance 1.2Level —
Work context
The conditions most characteristic of the work, on O*NET's 1–5 context scale.
Technology
21 toolsSoftware used in this work. In demand: among the tools job postings for this occupation name most. Hot: often named in job postings across the economy.
In demand (1)
- Microsoft Office softwarehot
Hot (6; 1 more marked hot above)
- Microsoft Access
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Project
- Microsoft Word
Other tools (14)
- Blackbaud The Raiser's Edge
- Client information databases
- Corel QuattroPro
- Corel WordPerfect Office Suite
- FileMaker Pro
- Financial accounting software
- Healthcare common procedure coding system HCPCS
- IBM Lotus 1-2-3
- Microsoft Dynamics
- Microsoft Publisher
- Microsoft Visual FoxPro
- Oracle Reports
- PointClickCare healthcare software
- Web browser software
Related occupations
O*NET's own list of the occupations most related to this one, closest first.
ESCO equivalents
From the official ESCO–O*NET crosswalk, strongest match first. A broader occupation takes in this one; a narrower one is a part of it.
Closest occupations
Compare any occupation →Other O*NET occupations whose importance ratings on the 35 skills both rate are nearest to this one's, with the biggest differences named. A plain rule, not a hidden score.
Emergency Management Directors
Average difference 0.2 points · Operations Analysis +0.5, Management of Material Resources +0.4
O*NET · Zone 4 · Compare
Chief Sustainability Officers
Average difference 0.2 points · Management of Personnel Resources −0.8, Service Orientation −0.7
O*NET · Zone 5 · Compare
Loss Prevention Managers
Average difference 0.2 points · Science −1.3, Operations Monitoring +0.5
O*NET · Zone 4 · Compare
Education and Childcare Administrators, Preschool and Daycare
Average difference 0.2 points · Management of Material Resources +0.9, Management of Financial Resources +0.7
O*NET · Zone 4 · Compare
Farm and Home Management Educators
Average difference 0.2 points · Management of Personnel Resources −1.0, Active Listening +0.5
O*NET · Zone 5 · Compare
Sales Managers
Average difference 0.2 points · Negotiation +0.7, Science −0.7
O*NET · Zone 4 · Compare
Gambling Managers
Average difference 0.2 points · Science −0.7, Systems Analysis −0.7
O*NET · Zone 2 · Compare
Medical and Health Services Managers
Average difference 0.2 points · Operation and Control −1.0, Operations Analysis +1.0
O*NET · Zone 4 · Compare
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This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. ESCO occupations and skills are from the European Commission's ESCO classification, and the occupation crosswalk is the official ESCO–O*NET mapping by the ESCO Secretariat with USDOL/ETA. This service uses the ESCO classification of the European Commission. BlissPoint Analytics has modified all or some of this information: skill, task and descriptor ratings are rounded to one decimal, and ESCO occupations show Job Zone and interests copied from a crosswalked O*NET occupation. USDOL/ETA has not approved, endorsed, or tested these modifications.