Occupation AtlasTravel Agents

O*NET · 41-3041.00

Travel Agents

Plan and sell transportation and accommodations for customers. Determine destination, modes of transportation, travel dates, costs, and accommodations required. May also describe, plan, and arrange itineraries and sell tour packages. May assist in resolving clients' travel problems.

Also called Auto Travel Counselor · Beach Expert · Booking Agent · Business Travel Consultant · Certified Travel Counselor · Corporate Travel Agent · Corporate Travel Consultant · Corporate Travel Counselor
21 more

Corporate Travel Expert · Destination Specialist · Entertainment Travel Consultant · International Travel Consultant · Leisure Travel Agent · Tour Agent · Tour Coordinator · Tour Counselor · Travel Agent · Travel Consultant · Travel Coordinator · Travel Counselor · Travel Planner · Travel Professional · Travel Sales Agent · Travel Service Consultant · Travel Specialist · Vacation Planner · VIP Travel Consultant · VIP Travel Consultant (Very Important Person Travel Consultant) · Virtual Travel Consultant

Job Zone 3 — Medium Preparation NeededHolland code ECS35 skills on file

Compare with another occupationCompare with Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

Job Zone

  1. 1
  2. 2
  3. 3
  4. 4
  5. 5

Zone 3: Medium Preparation Needed

Medium preparation. Vocational training, related on-the-job experience, or an associate degree, with one to two years of training that combines experience and informal instruction.

Job Zone is O*NET's rating of how much education, experience and training an occupation typically needs — a property of the work, not of anyone doing it.

Occupational interest profile

ECSEnterprising · Conventional · Social — the three strongest interests, in order

  • E Enterprising5.78
  • C Conventional5.77
  • S Social4.31
  • A Artistic1.90
  • I Investigative1.51
  • R Realistic1.15

RIASEC (Holland) interests on O*NET's 0–7 scale: what the work draws on, not what any individual prefers. Hover a row for what each dimension means.

Education and experience

The education level respondents say the job requires, and the most common answer for experience and training.

  • High School Diploma or the equivalent31%
  • Post-Secondary Certificate12%
  • Some College Courses6%
  • Associate's Degree or other 2-year degree37%
  • Bachelor's Degree14%
Related work experience
Over 1 year, up to and including 2 years (47%)
On-site or in-plant training
Up to and including 1 month (49%)
On-the-job training
Over 3 months, up to and including 6 months (32%)

Typically associated skills

All 35 O*NET skills, most important first. Importance (1–5) says how much a skill matters here; level (0–7) says how much of it the work calls for, with O*NET's example of a nearby level. Neither is a proficiency rating of a person.

  • Active ListeningbasicImportance 4.1Level 4.0Level 4 looks like: Answer inquiries regarding credit references
  • Service OrientationImportance 4.1Level 4.0Level 4 looks like: Make flight reservations for customers using an online booking site
  • Reading ComprehensionbasicImportance 4.0Level 3.8Level 4 looks like: Understand an email from management describing new personnel policies
  • SpeakingbasicImportance 4.0Level 3.1Level 4 looks like: Interview applicants to obtain personal and work history
  • Social PerceptivenessImportance 3.8Level 3.1Level 4 looks like: Be aware of how a coworker's promotion will affect a work group
  • PersuasionImportance 3.6Level 3.5Level 4 looks like: Convince a supervisor to purchase new office equipment
  • Judgment and Decision MakingImportance 3.4Level 3.0Level 2 looks like: Decide how scheduling a break will affect work flow
  • Critical ThinkingbasicImportance 3.1Level 3.8Level 4 looks like: Evaluate customer complaints and determine appropriate responses
  • NegotiationImportance 3.1Level 3.3Level 4 looks like: Contract with a wholesaler to sell items at a given cost
  • Active LearningbasicImportance 3.1Level 3.1Level 4 looks like: Determine the impact of new menu changes on a restaurant's purchasing requirements
  • WritingbasicImportance 3.1Level 3.0Level 2 looks like: Write down a guest's order at a restaurant
  • CoordinationImportance 3.1Level 2.9Level 2 looks like: Schedule appointments for a medical clinic
Show the other 23

Tasks

8 core

What people in this occupation do, as O*NET records it, core tasks first by importance (1–5).

  1. Collect payment for transportation and accommodations from customer.Importance 4.6
  2. Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.Importance 4.6
  3. Compute cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tour's costs.Importance 4.6
  4. Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers.Importance 4.6
  5. Record and maintain information on clients, vendors, and travel packages.Importance 4.5
  6. Book transportation and hotel reservations, using computer or telephone.Importance 4.4
  7. Print or request transportation carrier tickets, using computer printer system or system link to travel carrier.Importance 4.3
  8. Provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations.Importance 4.0

Knowledge

Bodies of knowledge the work draws on.

  • Customer and Personal ServiceImportance 4.3Level 4.8Level 4 looks like: Be responsible for 10 children at daycare
  • English LanguageImportance 4.0Level 4.3Level 4 looks like: Edit an article for a news website
  • Sales and MarketingImportance 3.9Level 4.5Level 4 looks like: Introduce clients to a new line of products
  • Computers and ElectronicsImportance 3.4Level 4.0Level 4 looks like: Use a computer to format a document
  • GeographyImportance 3.4Level 3.7Level 4 looks like: Find a specific country on a world map
  • AdministrativeImportance 3.2Level 4.1Level 4 looks like: Type 30 words per minute
  • TelecommunicationsImportance 3.2Level 3.5Level 4 looks like: Install a wireless internet router
  • TransportationImportance 3.1Level 2.5Level 1 looks like: Ride a train to work
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  • Administration and ManagementImportance 2.9Level 3.4Level 4 looks like: Monitor progress of a project to ensure timely completion
  • Communications and MediaImportance 2.9Level 3.3Level 4 looks like: Host a music radio show
  • Economics and AccountingImportance 2.7Level 2.6
  • Education and TrainingImportance 2.6Level 3.3Level 4 looks like: Lead a quality improvement seminar
  • Foreign LanguageImportance 2.3Level 2.4Level 1 looks like: Say "please" and "thank you" in a foreign language
  • MathematicsImportance 2.1Level 2.3Level 1 looks like: Add two numbers
  • Personnel and Human ResourcesImportance 2.0Level 2.0Level 1 looks like: Fill out a medical claim form
  • Engineering and TechnologyImportance 1.9Level 1.5Level 1 looks like: Install a door lock
  • Public Safety and SecurityImportance 1.9Level 1.6Level 1 looks like: Use a seatbelt
  • Production and ProcessingImportance 1.8Level 1.5Level 1 looks like: Put a computer back into its packing materials
  • Law and GovernmentImportance 1.7Level 1.6Level 1 looks like: Describe the length of a U.S. presidential term
  • PsychologyImportance 1.7Level 1.4Level 1 looks like: Monitor several children on a playground
  • History and ArcheologyImportance 1.6Level 0.9Level 1 looks like: Take a class in US history
  • Sociology and AnthropologyImportance 1.5Level 1.1Level 1 looks like: Identify two cultures in a story as being different
  • Philosophy and TheologyImportance 1.4Level 0.9Level 1 looks like: Watch a TV show on family values
  • DesignImportance 1.2Level —
  • Food ProductionImportance 1.1Level —
  • BiologyImportance 1.0Level —
  • Building and ConstructionImportance 1.0Level —
  • ChemistryImportance 1.0Level —
  • Fine ArtsImportance 1.0Level —
  • MechanicalImportance 1.0Level —
  • Medicine and DentistryImportance 1.0Level —
  • PhysicsImportance 1.0Level —
  • Therapy and CounselingImportance 1.0Level —

Abilities

Enduring capacities the work calls for.

  • Speech RecognitionImportance 4.1Level 4.0Level 4 looks like: Identify a former customer's voice over the phone
  • Oral ComprehensionImportance 4.0Level 4.0Level 4 looks like: Understand a coach's oral instructions for a sport
  • Speech ClarityImportance 4.0Level 3.6Level 4 looks like: Make stadium-wide announcements during a sporting event
  • Near VisionImportance 3.9Level 3.9
  • Oral ExpressionImportance 3.9Level 4.0Level 4 looks like: Give instructions to a lost motorist
  • Written ComprehensionImportance 3.9Level 3.8Level 4 looks like: Understand an apartment lease
  • Problem SensitivityImportance 3.5Level 2.9Level 2 looks like: Recognize that an unplugged lamp won't work
  • Information OrderingImportance 3.3Level 3.0Level 2 looks like: Follow the correct steps to make change
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  • Deductive ReasoningImportance 3.1Level 3.8
  • Selective AttentionImportance 3.1Level 2.4Level 2 looks like: Answer a business call with coworkers talking nearby
  • Written ExpressionImportance 3.1Level 3.0Level 4 looks like: Write a job recommendation for a subordinate
  • Category FlexibilityImportance 3.0Level 3.0Level 3 looks like: Classify flowers according to size, color, and smell
  • Fluency of IdeasImportance 3.0Level 3.5Level 4 looks like: Think of as many ideas as possible for the name of a new company
  • Inductive ReasoningImportance 3.0Level 3.0Level 2 looks like: Decide what to wear based on the weather report
  • Number FacilityImportance 3.0Level 2.9Level 3 looks like: Calculate a discounted price
  • OriginalityImportance 3.0Level 3.0Level 2 looks like: Use a credit card to open a locked door
  • Mathematical ReasoningImportance 2.9Level 2.0Level 1 looks like: Determine how much 20 oranges will cost when they are priced at 5 for 4 dollars
  • MemorizationImportance 2.9Level 2.8
  • Time SharingImportance 2.9Level 2.9Level 3 looks like: Watch street signs while driving at 30 miles an hour
  • Auditory AttentionImportance 2.6Level 2.1Level 2 looks like: Listen to a lecture while people nearby are talking
  • Flexibility of ClosureImportance 2.5Level 2.4Level 2 looks like: Detect that your phone is ringing while at a concert
  • Finger DexterityImportance 2.3Level 1.5Level 2 looks like: Put coins in a parking meter
  • Speed of ClosureImportance 2.3Level 2.0Level 3 looks like: Recognize a song after hearing only the first few notes
  • VisualizationImportance 2.3Level 2.1Level 2 looks like: Imagine how to place paper in a printer so that the letterhead comes out on top
  • Far VisionImportance 2.1Level 1.9Level 2 looks like: Read a roadside billboard
  • Perceptual SpeedImportance 2.1Level 2.0Level 2 looks like: Sort mail according to ZIP codes with no time pressure
  • Trunk StrengthImportance 2.1Level 1.5Level 2 looks like: Sit up in an office chair
  • Wrist-Finger SpeedImportance 2.1Level 1.8Level 2 looks like: Use a screwdriver to twist in a screw
  • Hearing SensitivityImportance 1.8Level 0.8
  • Manual DexterityImportance 1.8Level 0.8Level 1 looks like: Screw a light bulb into a light socket
  • Visual Color DiscriminationImportance 1.8Level 0.9Level 1 looks like: Separate laundry into colors and whites
  • Arm-Hand SteadinessImportance 1.6Level 0.8
  • Depth PerceptionImportance 1.6Level 0.6
  • Control PrecisionImportance 1.5Level 0.5
  • Dynamic StrengthImportance 1.4Level 0.4
  • Response OrientationImportance 1.1Level —
  • Dynamic FlexibilityImportance 1.0Level —
  • Explosive StrengthImportance 1.0Level —
  • Extent FlexibilityImportance 1.0Level —
  • Glare SensitivityImportance 1.0Level —
  • Gross Body CoordinationImportance 1.0Level —
  • Gross Body EquilibriumImportance 1.0Level —
  • Multilimb CoordinationImportance 1.0Level —
  • Night VisionImportance 1.0Level —
  • Peripheral VisionImportance 1.0Level —
  • Rate ControlImportance 1.0Level —
  • Reaction TimeImportance 1.0Level —
  • Sound LocalizationImportance 1.0Level —
  • Spatial OrientationImportance 1.0Level —
  • Speed of Limb MovementImportance 1.0Level —
  • StaminaImportance 1.0Level —
  • Static StrengthImportance 1.0Level —

Work activities

Kinds of activity the work is made of.

  • Getting InformationImportance 4.6Level 4.5Level 4 looks like: Review a budget
  • Working with ComputersImportance 4.6Level 3.8Level 4 looks like: Write software for keeping track of parts in inventory
  • Communicating with People Outside the OrganizationImportance 4.2Level 4.0Level 4 looks like: Present information to potential clients about available services
  • Performing for or Working Directly with the PublicImportance 4.1Level 4.5Level 4 looks like: Sell shoes in a crowded shoe store
  • Establishing and Maintaining Interpersonal RelationshipsImportance 3.9Level 4.1Level 4 looks like: Maintain good working relationships with almost all coworkers and clients
  • Processing InformationImportance 3.9Level 4.6Level 4 looks like: Calculate the adjustments for insurance claims
  • Communicating with Supervisors, Peers, or SubordinatesImportance 3.8Level 3.8Level 4 looks like: Report the results of a sales meeting to a supervisor
  • Documenting/Recording InformationImportance 3.8Level 3.5Level 4 looks like: Document the results of a crime scene investigation
Show all 41
  • Performing Administrative ActivitiesImportance 3.8Level 3.4Level 4 looks like: Complete tax forms for a small business
  • Selling or Influencing OthersImportance 3.8Level 4.2Level 4 looks like: Make a sales pitch to convince others to buy a product
  • Updating and Using Relevant KnowledgeImportance 3.8Level 4.5Level 4 looks like: Keep current on changes in maintenance procedures for repairing sports cars
  • Analyzing Data or InformationImportance 3.5Level 3.6Level 4 looks like: Determine the interest cost to finance a new building
  • Making Decisions and Solving ProblemsImportance 3.5Level 4.1Level 4 looks like: Select the location for a major retail store
  • Organizing, Planning, and Prioritizing WorkImportance 3.5Level 4.4Level 4 looks like: Plan and adjust a personal to-do list according to changing demands
  • Judging the Qualities of Objects, Services, or PeopleImportance 3.4Level 3.8Level 4 looks like: Determine the value of property lost in a fire
  • Resolving Conflicts and Negotiating with OthersImportance 3.4Level 3.7Level 4 looks like: Get two subordinates to agree about vacation schedules
  • Interpreting the Meaning of Information for OthersImportance 3.3Level 3.1Level 4 looks like: Interpret how foreign tax laws apply to U.S. exports
  • Scheduling Work and ActivitiesImportance 3.0Level 3.6Level 4 looks like: Prepare the work schedule for salesclerks in a large retail store
  • Thinking CreativelyImportance 3.0Level 3.0Level 4 looks like: Adapt popular music for a high school marching band
  • Training and Teaching OthersImportance 2.9Level 3.0Level 4 looks like: Teach a social sciences course to high school students
  • Coordinating the Work and Activities of OthersImportance 2.8Level 3.1Level 4 looks like: Organize the cleanup crew after a major sporting event
  • Estimating the Quantifiable Characteristics of Products, Events, or InformationImportance 2.8Level 2.5Level 1 looks like: Estimate the size of household furniture to be shipped
  • Identifying Objects, Actions, and EventsImportance 2.8Level 3.1Level 4 looks like: Judge the suitability of food products for an event
  • Coaching and Developing OthersImportance 2.6Level 3.1Level 4 looks like: Provide on-the-job training for administrative workers
  • Evaluating Information to Determine Compliance with StandardsImportance 2.6Level 2.4Level 1 looks like: Review forms for completeness
  • Monitoring Processes, Materials, or SurroundingsImportance 2.6Level 2.8
  • Providing Consultation and Advice to OthersImportance 2.6Level 3.1Level 4 looks like: Recommend a new software package to increase operational efficiency
  • Guiding, Directing, and Motivating SubordinatesImportance 2.5Level 2.2Level 1 looks like: Work occasionally as a backup supervisor
  • Assisting and Caring for OthersImportance 2.4Level 2.3Level 1 looks like: Help a coworker complete an assignment
  • Developing Objectives and StrategiesImportance 2.4Level 2.4Level 1 looks like: Plan the holiday schedule for an airline workforce
  • Monitoring and Controlling ResourcesImportance 2.4Level 2.1Level 1 looks like: Work as a server responsible for keeping track of utensils
  • Inspecting Equipment, Structures, or MaterialsImportance 2.2Level 1.7Level 1 looks like: Check that doors to building are locked
  • Staffing Organizational UnitsImportance 2.2Level 2.1Level 1 looks like: Work in a position that has minimal staffing requirements
  • Developing and Building TeamsImportance 2.0Level 1.7Level 1 looks like: Encourage two coworkers to stick with a tough assignment
  • Repairing and Maintaining Mechanical EquipmentImportance 1.9Level 1.4Level 1 looks like: Make simple, external adjustments to a door hinge with ordinary hand tools
  • Repairing and Maintaining Electronic EquipmentImportance 1.7Level 1.2Level 1 looks like: Use display settings to adjust a television picture
  • Drafting, Laying Out, and Specifying Technical Devices, Parts, and EquipmentImportance 1.6Level 1.0Level 1 looks like: Specify the lighting for a work area
  • Handling and Moving ObjectsImportance 1.6Level 1.1Level 1 looks like: Change settings on copy machines
  • Operating Vehicles, Mechanized Devices, or EquipmentImportance 1.5Level 0.8Level 1 looks like: Drive a car
  • Controlling Machines and ProcessesImportance 1.4Level 0.9Level 1 looks like: Operate a cash register
  • Performing General Physical ActivitiesImportance 1.3Level 0.5Level 1 looks like: Walk between workstations in a small office

Work context

The conditions most characteristic of the work, on O*NET's 1–5 context scale.

  • E-Mail5.0
  • Telephone Conversations5.0
  • Spend Time Sitting4.9
  • Importance of Being Exact or Accurate4.8
  • Contact With Others4.5
  • Deal With External Customers or the Public in General4.4
  • Determine Tasks, Priorities and Goals4.3
  • Face-to-Face Discussions with Individuals and Within Teams4.1
  • Written Letters and Memos4.1
  • Freedom to Make Decisions4.0

Technology

30 tools

Software used in this work. In demand: among the tools job postings for this occupation name most. Hot: often named in job postings across the economy.

In demand (5)

  • Microsoft Excelhot
  • Microsoft Office softwarehot
  • Microsoft Outlookhot
  • Amadeus CRS
  • Sabre Central Command

Hot (6; 3 more marked hot above)

  • Intuit QuickBooks
  • Microsoft Access
  • Microsoft PowerPoint
  • Microsoft Word
  • SAP Concur
  • Zoom
Other tools (19)
  • Apollo Reservation System
  • Colibripms Software Colibri
  • DataSwell
  • Galor Travel Booster
  • Global distribution system GDS software
  • Globekey Agentkey
  • Illusions Online Illusions OnDemand
  • IMS Travel Agent Reservation Software System
  • MGHworld Travel Agents
  • Orbitz Worldwide Orbitz for Agents
  • Rezdy booking software
  • Rezgo online booking software
  • Rezopia
  • Sabre Airline Solutions SabreSonic Customer Sales & Service
  • TourCMS
  • TourWriter
  • Travel Agent CMS
  • TravelCarma
  • Travii reservation system software

Related occupations

O*NET's own list of the occupations most related to this one, closest first.

ESCO equivalents

From the official ESCO–O*NET crosswalk, strongest match first. A broader occupation takes in this one; a narrower one is a part of it.

Closest occupations

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This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. ESCO occupations and skills are from the European Commission's ESCO classification, and the occupation crosswalk is the official ESCO–O*NET mapping by the ESCO Secretariat with USDOL/ETA. This service uses the ESCO classification of the European Commission. BlissPoint Analytics has modified all or some of this information: skill, task and descriptor ratings are rounded to one decimal, and ESCO occupations show Job Zone and interests copied from a crosswalked O*NET occupation. USDOL/ETA has not approved, endorsed, or tested these modifications.