Occupation Atlasconsumer rights advisor
ESCO · http://data.europa.eu/esco/occupation/cb60beab-7afb-4e99-8162-221abea68e6d
consumer rights advisor
Consumer rights advisors aid consumers with complaints and provide advice and information on rights as a consumer after purchase of products or services. They monitor organisations to ensure compliance to consumer rights standards, and aid consumers in handling disputes.
Compare with another occupationCompare with customer service representative
Job Zone
No Job Zone on file. ESCO doesn’t publish one, and this occupation has no O*NET match to borrow from.
Job Zone is O*NET's rating of how much education, experience and training an occupation typically needs — a property of the work, not of anyone doing it.
Occupational interest profile
No interest profile on file for this occupation.
Typically associated skills
Essential (12)
ESCO's essential and optional tags describe how its taxonomy relates a skill to this occupation. They are not the essential functions of a job under the ADA, which an employer determines for its own role.
- advise on consumer rights
- apply conflict management
- apply technical communication skills
- communicate with customers
- consumer law
- consumer protection
- customer service
- inspect government policy compliance
- investigate complaints related to consumer protection
- keep records of customer interaction
- protect client interests
- respond to enquiries
Optional (15)
- advise on government policy compliance
- assess quality of services
- compile legal documents
- corporate law
- ensure law application
- fraud detection
- keep task records
- legal research
- liaise with local authorities
- maintain relations with local representatives
- prevent fraudulent activities
- promote responsible consumer behaviour
- provide legal advice
- report test findings
- use different communication channels
Closest occupations
Compare any occupation →ESCO occupations that share the most of this occupation's 12 essential skills. A plain count, not a hidden score.
customer service representative
4 shared · 20 more of its ownkeep records of customer interaction, customer service, apply conflict management, communicate with customers
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social security officer
3 shared · 9 more of its ownprotect client interests, respond to enquiries, apply technical communication skills
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customer contact centre information clerk
3 shared · 11 more of its ownkeep records of customer interaction, customer service, communicate with customers
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technical sales representative
3 shared · 25 more of its ownkeep records of customer interaction, apply technical communication skills, communicate with customers
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technical sales representative in agricultural machinery and equipment
3 shared · 26 more of its ownkeep records of customer interaction, apply technical communication skills, communicate with customers
ESCO · Compare
technical sales representative in chemical products
3 shared · 26 more of its ownkeep records of customer interaction, apply technical communication skills, communicate with customers
ESCO · Compare
technical sales representative in electronic and telecommunications equipment
3 shared · 26 more of its ownkeep records of customer interaction, apply technical communication skills, communicate with customers
ESCO · Compare
technical sales representative in hardware, plumbing and heating equipment
3 shared · 26 more of its ownkeep records of customer interaction, apply technical communication skills, communicate with customers
ESCO · Compare
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This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. ESCO occupations and skills are from the European Commission's ESCO classification, and the occupation crosswalk is the official ESCO–O*NET mapping by the ESCO Secretariat with USDOL/ETA. This service uses the ESCO classification of the European Commission. BlissPoint Analytics has modified all or some of this information: skill, task and descriptor ratings are rounded to one decimal, and ESCO occupations show Job Zone and interests copied from a crosswalked O*NET occupation. USDOL/ETA has not approved, endorsed, or tested these modifications.